Does Samsung Warranty Cover Cracked Screen on Your Phone?

Warranty Claims Does Samsung Warranty Cover Cracked Screen on Your Phone?

Does Samsung Warranty Cover Cracked Screen? Samsung Warranty Explained

While Samsung makes all kinds of items, the company’s most popular products are electronic devices, such as:

Are you having issues with one of these products? You should be aware of your buyer’s rights and learn how to claim your Samsung warranty. We can help you learn all about this manufacturer’s warranty and ways to file a warranty claim stress-free.

What Does the Samsung Warranty Cover?

Samsung warranty covers defective design and poor workmanship. The warranty period is different for each Samsung product:

Samsung Product

Warranty Service

Warranty Period in Months

Camera and Camcorder



PC and Office



Home Appliances

    • On-site
    • Carry-in


TV and AV

    • On-site for products below 32 inches
    • Carry-in for products above 39 inches


Mobile Devices Carry-in 12

Samsung warranty doesn’t cover:

  • Normal wear and tear 
  • Misuse of the product
  • Damages caused by fire, water, and similar
  • Unauthorized service centers’ attempts of repairment
  • Battery damage caused by overcharging
  • Most accessories 

Can I Claim Samsung Cracked Screen Warranty?

If you’re responsible for the cracked screen, you can’t file a warranty claim. Samsung will repair or replace the cracked screen if the damage is its fault. 

Sometimes, accidents can happen during transport if you order the product online. The best option is to open the package in front of the mailman and report any damage right away. Samsung should replace the broken product as soon as possible. 

Ways To Claim Samsung Warranty

You can file a Samsung warranty claim in a few ways:

Ways To File a Samsung Warranty Claim How To Do It

On the Website

  1. Log in to your account on the Samsung website
  2. Select Support in the upper-right corner
  3. Click on Request a Service
  4. Pick which type of service you want to schedule
    1. In-home
    2. Walk-in
    3. Mail-in
  5. Follow further instructions

In Person

  1. Visit the Samsung website
  2. Pick Support and choose the Contact Us option
  3. Click on Find a Store
  4. Select the product in question
  5. Type in your ZIP code 

Over the Phone

  1. Dial 1-800-SAMSUNG (1-800-726-7864)
  2. Explain your issue to the customer service representatives
  3. Follow their instructions

Live Chat

  1. Visit the Samsung website
  2. Click on the message icon in the bottom-right corner
  3. Explain your issue to the agent and follow the instructions

The customer service agents will determine if your product is eligible for a free repair or replacement. They will also tell you if you should send or bring the product to the nearest office depending on the type and dimensions of the device. 

Samsung will require your warranty card and proof of purchase. If you’re worried about losing the warranty card, you should consider registering it online.

File a Samsung Warranty Claim in Under Five Minutes With DoNotPay

Are you looking for a simpler way of claiming a Samsung warranty? DoNotPay can help you out. We can assist you in claiming three types of warranty:

If you’d like to file a Samsung warranty claim in the blink of an eye, do the following:

  1. Open the DoNotPay platform in a web browser, and choose our Claim Warranty feature
  2. Select the Warranty on a Purchased Product option
  3. Pick the company and provide your purchase details
  4. Tell us the details of your warranty if you know them

DoNotPay will compose and submit a claim letter for you. Besides helping you file a Samsung warranty claim, we can also help you choose the best home warranty in America. Check out our home warranty reviews to make the right decision.

Denied Warranty Claims Aren’t an Issue for DoNotPay

Should Samsung or any other company deny your warranty claim, DoNotPay will help you appeal it:

  1. Sign in to your DoNotPay account in a web browser 
  2. Open the Claim Warranty service and choose the Appeal a Denied Warranty option
  3. Tell us who denied your warranty claim:
    1. Extended Warranty Provider
    2. Product Manufacturer
  4. Enter info about the company and your warranty claim 

DoNotPay will take care of everything else!

Helping You Solve Administrative Difficulties Is DoNotPay’s Specialty

You’ll appreciate DoNotPay’s useful features when dealing with any warranty claim issue. We can help you claim an extended warranty for used cars or handle a dealer who refuses to cancel it. 

Whichever problem you come across, DoNotPay has a solution for you. If you access our platform from a web browser, you can count on DoNotPay’s help with:

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