Get the Best out of the Samsung Warranty

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

The Ins and Outs of the Samsung Warranty

Regardless of what you buy from Samsung—a TV, phone, camera, or home appliances—it offers a manufacturer’s warranty on each product. We’ll answer all the questions you may have about the Samsung warranty and help you claim it!

What Does the Samsung Warranty Cover?

Not every Samsung item has the same warranty. To check your specific product, visit the Warranty section on their website. If the warranty covers your issue, Samsung will repair or replace parts or the entire product.

Check out some of the details regarding warranty coverage below:

ProductWarranty PeriodWarranty CoversWarranty Doesn’t CoverWarranty Service
Mobile Devices12 months

Defects in material, design, and workmanship

  • Normal wear and tear
  • Abuse or misuse
  • Accidents involving fire, water, or lightning


TV & AV12 months
  • On-site
  • Carry-in
Home Appliances12 months
  • On-site
  • Carry-in
PC & Office12–36 monthsCarry-in
Camera & Camcorder12 monthsCarry-in

How To File a Samsung U.S. Warranty Claim

Once you confirm you’re eligible for a warranty claim, you can contact Samsung. When you get in touch, explain your situation. A customer service rep will give you further instructions.

They’ll tell you whether to bring or send your product to a service center or if a technician will come to you. Here are all the ways you can reach out to Samsung:

Can You Claim Your Warranty WithYes/No
In PersonYes
Live ChatYes

File a Samsung Warranty Claim via Email

If you want to send an email to Samsung about your warranty claim, you should complete this online form with your personal details and info about your product issues. Samsung will contact you soon after to tell you what to do next.

File a Samsung Warranty Claim Over the Phone

To file a warranty claim, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

File a Samsung Warranty Claim in Person

You can go straight to the nearest Samsung service center, and the staff will instruct you further. Go to the Samsung Support page to locate a service center you could visit.

File a Samsung Warranty Claim via Live Chat

If you want to chat with a customer service rep and submit your warranty claim, here’s what you need to do:

  1. Go to the Samsung Contact page
  2. Click on Contact in the bottom-right corner
  3. Tap on Message Us
  4. Select Help Me With My Product or Repair Request
  5. Choose the type of product
  6. Explain your situation to Samsung’s Virtual Assistant

DoNotPay Helps You Deal With Samsung Warranties

DoNotPay is the most convenient way to file your Samsung warranty or any other claim. We can efficiently handle car and home warranties, as well as extended warranties for used cars.

If you use DoNotPay, you don’t have to go down a rabbit hole of combing through the company website for warranty details and contact info. You also don’t need to know every detail of your product—we will rely on the implied warranty laws and build a strong case for you.

Here’s how it works:

  1. Access DoNotPay from a
  2. Navigate to the Claim Warranty feature
  3. Select Warranty on a Purchased Item
  4. Type in Samsung and type in the necessary details
  5. Hit Submit

DoNotPay will send the warranty claim letter to Samsung on your behalf. You can expect Samsung to contact you and inform you about your warranty claim.

Appeal Your Rejected Warranty Claim Using DoNotPay

Companies often deny warranty claims the first time you submit them. DoNotPay will ensure you appeal your rejected Samsung warranty claim successfully! All you need to do is:

  1. Open DoNotPay in a
  2. Select the Claim Warranty feature
  3. Choose Appeal a Denied Warranty Claim
  4. Answer a few questions
  5. Tap on Submit

Once you complete these steps, DoNotPay will send your appeal letter to Samsung.

DoNotPay Is the Life Hack Everyone Needs

Do you have any other issues with warranties? Whether a dealer refuses to cancel your extended warranty or you’re looking for a home warranty and home warranty reviews, we’ve got you covered!

Find more useful features and helpful articles in our learning center. Open DoNotPay in a , and we’ll help you:

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