Claim Your Pelican Phone Case Warranty in a Few Simple Steps
Pelican is a protective case manufacturer from California, and it originated in 1976. Originally it was producing rugged, durable first aid cases and evolved to making high-performance protective cases, temperature-controlled packaging, and portable lighting systems. Now they also produce phone cases and accessories.
Pelican offers a lifetime manufacturer warranty for most of its products. If something happened to your phone case and you would like to claim a warranty, we can give you all the necessary information.
What Is Covered by a Pelican Phone Case Warranty?
Pelican phone cases have a limited lifetime warranty, except for Marine cases. The Marine model has a two-year limited warranty. The limited lifetime warranty covers breakage and defects in materials and workmanship. After receiving a warranty claim, Pelican will either repair or replace any defective or broken covers if needed.
If you have filed a warranty claim for a product that is no longer available, Pelican reserves the right to replace the broken or defective product with a product of similar size and quality.
Pelican will not accept the warranty claim if the product has been:
- Damaged or physically changed
- Subjected to abuse, misuse, negligence, or accident
How To File a Pelican Case Lifetime Warranty?
To file a Pelican warranty claim, you will need to obtain a return authorization number first. You will also need proof of purchase and a photo of the damaged item. Pelican phone cases are now manufactured under the Case-Mate license, so you will have to contact their customer support and file a claim with them.
Ways to file the warranty claim by yourself are:
- Via phone
- Via website
How To File a Warranty via Phone
You will need to contact customer support to receive your return authorization number and get additional information on how to file the claim.
Here is what steps you need to take:
- Call the customer support at 1-888-988-5358
- Provide your name and other detail
- Say where you bought the case and what type is it
- Explain the damage in detail
- Wait for further instruction
How To File a Warranty via Website
You can file the warranty claim for your Pelican case on the Case-Mate website. You have to fill in the warranty form.
Here is what you should do:
- Go to the Case-Mate’s Warranty Form page
- Choose the product you want to file a claim for
- Provide the purchase details
- Type in the Order number and email
- Upload an image of the damage or defect
After you provide all the details, submit the warranty claim. You will need approximately seven to ten business days to receive the replacement product after your claim has been verified. Warranty replacements are limited to only one every 60 days.
Here are all the ways you can file a Pelican phone case warranty:
Claim Your Pelican Phone Cases Warranty Easily With DoNotPay
The process of claiming a warranty by yourself can be confusing and take a lot of time. DoNotPay can help you claim any warranty in a breeze, with as few steps as possible. You need to provide us with some information, and we will do the work for you.
To file a warranty claim with our app, do the following:
- Open DoNotPay in your web browser
- Open the Claim Warranty feature
- Click on Warranty on a Purchased Item
- Describe the issues you are having with the product and provide the name of the company
- Click Submit
We will submit the warranty claim automatically when you complete these steps. Even if you don’t know all the details about your warranty, we will generate a claim based on implied warranty laws.
DoNotPay Can Help You File an Appeal for a Denied Warranty Claim
Companies deny warranty claims all the time. This shouldn’t bother you since we have a solution for this problem. DoNotPay can help you file an appeal for your denied warranty claim in minutes!
Here is how you can file an appeal:
- Open DoNotPay in your web browser
- Select Appeal a Denied Warranty Claim
- Choose Product Manufacturer as the kind of warranty provider you are appealing against
- Provide the details about the denied warranty claim and the name of the company
- Click Submit
This is all you have to do, and our app will generate an appeal letter in your name. We will send it to the company on your behalf. Pelican should get in touch with you shortly regarding the appeal.
We can help you resolve other warranty claim difficulties, such as dealing with a dealer who refuses to cancel an extended warranty.
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