ByPatagonia Lifetime Warranty—A Complete Guide
American company Patagonia makes and sells outdoor clothing and gear for men, women, and children. You can buy their products online, from an authorized dealer, or in over 70 bricks-and-mortar stores worldwide. Here are some examples of what they offer:
- Jackets and vests
- Shirts and T-shirts
- Sweaters
- Socks
- Boots
- Backpacks
- Sleeping bags
Does Patagonia Have a Lifetime Warranty?
Patagonia’s products come with a lifetime warranty. Clients who are not satisfied with their product can return it for:
- Repair
- Replacement
- Refund
In some cases, the company is willing to repair your item free of charge. If you are returning an item for any reason, Patagonia requires that it is clean. Otherwise, they will send it back. When returning an item for a replacement of a different size or color, you need to:
- Send it back on time
- Make sure it’s in a new condition and that the tag is attached
Take a look at the table below for details.
| Type of Cost | Covered |
| Refund for dissatisfaction | Yes |
| Wear and tear damage repair | No |
| Repair of damage on technical items (wetsuits, waders, etc.) | Maybe |
| Return shipping | Yes |
| Price difference when replacing for a more expensive product | No |
How Do I Claim a Warranty Directly With Patagonia?
You can claim a warranty for your purchased Patagonia product in three ways:
- On the company’s website
- By contacting customer service
- In Patagonia’s stores or authorized retailers
Claiming a Warranty Online
To file a request for an exchange or refund on Patagonia’s website, follow these steps:
- Go to the Returns and Exchanges page
- Enter your order number and billing ZIP code
- Click Next and enter the required information
If you can’t find your order number, you can:
- Use Patagonia’s online form
- Fill out personal information
- Enter the information about the product and provide a reason for returning it. If you’re returning more than two items, use more forms
- Mail the form, purchase receipt, and the product to:
Patagonia Returns
8550 White Fir St
Reno, NV 89523
Contacting Customer Service
If you choose to claim your warranty by contacting customer service, you can:
- Call them at 1-800-638-6464
- Use the chat function on Patagonia’s website from 6 a.m. to 6 p.m. PT on weekdays and from 7 a.m. to 3 p.m. on weekends
- Message Patagonia’s official Facebook or Twitter page
Returning the Item to a Store
You also have the option of returning the item to one of Patagonia’s stores or to the authorized retailer where you bought it. Use the Store Locator function on Patagonia’s website to locate a store near you. Refunds are available only at Patagonia stores. If you’re returning to an authorized retailer, they will issue a Patagonia Gift Card to you.
Not Sure Which Way To Claim Patagonia Warranty? Go Simple With DoNotPay
Claim Patagonia lifetime warranty in a few simple steps with DoNotPay. We can submit a Patagonia warranty claim on your behalf. DoNotPay offers user-friendly procedures for filing warranty claims for cars, homes, and all consumer goods.
Here is how to do it:
- Access DoNotPay in your
- Choose the Claim Warranty option
- Select Warranty on a Purchased Item
- Enter details about the company and reasons for returning the product
- Click Submit my claim to finish
For any updates, expect Patagonia’s customer service to reach out to you directly.
DoNotPay Can Help You Appeal a Denied Warranty Claim
Most people give up when companies reject their initial warranty claims. With DoNotPay, you shouldn’t back down if you get a negative answer because we can help you file an appeal!
Once you access DoNotPay in your , do the following:
- Select the Claim Warranty feature
- Choose Appeal a Denied Warranty Claim
- State that you're appealing against a product manufacturer
- Provide details about Patagonia and your original warranty claim
You should expect to hear back directly from a Patagonia representative with a follow-up regarding your case.
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