Moen Lifetime Warranty Explained

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Moen Lifetime Warranty—How To File a Claim

American company Moen is famous for its kitchen and bathroom faucets. It introduced a smart shower system in 2017 and a smart kitchen faucet in 2020. Most Moen products for home use come with a lifetime warranty.

Moen Lifetime Warranty Policy—Terms and Coverage

Moen’s lifetime warranty applies when products are used in home settings. The manufacturer warrants that:

  • Faucets will not leak or drip during normal use
  • There are no defects in material and manufacturing workmanship

Products that are used in an industrial or commercial setting have a five-year warranty.

Check out the coverage options for each product line in the table below.

Product lineWarranty Period Options

Faucets and parts

  • One year for service kits
  • Five years
  • 10 years if used in a leased home
  • Lifetime if used by the purchaser in their home


  • One year for hand showers, slide bars, showerheads, and handlers
  • Lifetime for Aromatherapy Shower


  • Five years to a lifetime

ioDIGITAL System

  • Lifetime

Smart shower

  • One year for commercial electrical component systems
  • Five years for residential electrical component systems and commercial mechanical fixtures and finishes
  • Lifetime for residential mechanical fixtures and finishes

Motion Sense touchless faucets

  • Five years for electronics box, spout, and lenses in-home use and one year in commercial use
  • Lifetime warranty for the control box in-home use and five years in commercial use

Garbage disposals

Five to 10 years depending on the model

Donner-branded bath accessories

One year

Moen-branded bath accessories


Home Care bath safety products


The coverage does not include the following:

  • Abuse or misuse of the product
  • Damage during installation
  • Products treated with chemicals that contain abrasives or alcohol
  • Costs of labor for repair or replacement

How To File a Moen Warranty Claim By Yourself

Customers have three options to claim Moen warranty on their own:

  • By mail
  • Over the phone
  • By email

Filing a Moen Warranty Claim via Regular Mail

You can write a letter explaining the issue with your Moen product and send it to:

Moen Incorporated

25300 Al Moen Drive

North Olmsted, OH 44070-8022

Claiming a Warranty by Calling Customer Service

Moen’s toll-free customer service phone number for the United States is 1-800-289-6636. They are available from 9 a.m. to 5:30 p.m. on weekdays and closed on national holidays.

If you’re in Canada, you can call 905-829-3400 for Toronto and 1-800-465-6130 for the rest of Canada.

Emailing Your Warranty Claim

Moen’s website has a contact form you can use to file a warranty claim. Once you access the contact page, follow these steps:

  1. Under Reason, select I need help with my existing Moen product
  2. Enter your personal information
  3. Provide your product’s serial number, if you have it
  4. You should upload at least one image of the product
  5. Provide the required details about the purchase
  6. Type in the details about the issue in the comment box
  7. Click Submit

You should expect a response from the company within three to four business days.

Cut to the Chase and Have DoNotPay Claim a Warranty for You

Stop wasting time on tedious procedures and use the world’s first AI Consumer Champion—DoNotPay—to claim warranties for your car, home, or a range of consumer products! We cover procedures for manufacturer warranties, from Skullcandy headphones to Apple products and LG refrigerators!

Visit DoNotPay in your and follow these steps:

  1. Access the Claim Warranty function
  2. Select Warranty on a Purchased Item
  3. Type in the required details about the manufacturer and the product
  4. Click on Submit my claim to wrap up

We will compile and send a claim letter to Moen on your behalf. The company should get back to you directly.

We Can Help You Appeal a Denied Warranty Claim

Don’t stress if Moen denied your initial warranty claim! DoNotPay can help you appeal it in a few simple steps. Access DoNotPay from your , and:

  1. Click on the Claim Warranty option
  2. Choose to Appeal a Denied Warranty Claim
  3. State that you’re appealing against the product manufacturer
  4. Enter the necessary details about Moen and your original warranty claim

That’s all! DoNotPay will submit your appeal letter to Moen. Any follow-ups from the company regarding your case should go to you directly.

DoNotPay Can Do Much More

DoNotPay is a versatile, multifunctional virtual sidekick designed to reduce everyday nuisances, unnecessary expenses, and bureaucratic ordeals.

We can assist with filing warranty claims for various appliances from Whirlpool, Lowe’s,

Tupperware, Calphalon, and many more!

We simplify procedures for claiming home warranties, provide various home warranty reviews to help you find the best home warranty in the U.S.! Use DoNotPay to claim extended warranties for previously-owned cars or request cancelation of the extended warranty if your dealer refuses to do it!

Go to DoNotPay in your and learn how we can help you:

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