Shedding Some Light on the Cupshe Return Policy

Item Return Request Shedding Some Light on the Cupshe Return Policy

The Cupshe Return Policy Disentangled

Are you trying to return an item to Cupshe because it arrived damaged or for any other reason? We will help you decipher the Cupshe return policy in this guide!

Return policies can be indigestible to the extent that makes customers give up on getting what’s rightfully theirs. We will simplify Cupshe’s terms and introduce you to DoNotPay—a real game-changer when it comes to initiating returns. Sign up now to return anything hassle-free!

Cupshe Return Policy—An Overview

Based on the Cupshe return policy, an item is returnable within 30 days from the delivery of your purchase as long as it fulfills the conditions below.

Returnable Items Non-Returnable Items
You can return items within 30 days of the delivery date as long as they're:

  • Unworn
  • Unwashed
  • With Cupshe tags and hygiene liners still attached
  • Items that were purchased with a coupon
  • Items without Cupshe tags
  • Bags
  • Beach blankets and towels
  • Items that are worn/washed
  • Swimming rings
  • Floaties
  • Swimwear without a removable hygiene liner

Cupshe doesn’t accept returns outside the 30-day window. You should not attempt such returns since the company could ask you to cover the shipping costs after it sends the product back to your original delivery address.

Make sure you pack the item carefully so it does not get damaged in transit and don’t misplace the proof of postage in case you need to use it as a reference when checking the status with the carrier.

The company does not offer return labels—you ship the product back to Cupshe at your expense.

How To Return a Cupshe Product

Returning a product to Cupshe or exchanging it for another one is possible only via mail. You will get the return address in the confirmation email customer service sends once you submit the request by reaching out to the company via chat on the website or via email.

Follow the steps below:

  1. Reach out to customer service via chat or email to request a return or an exchange
  2. Wait for 24 hours to receive further instructions, including the refund options and the return address
  3. Choose a refund option
  4. Ship your item to the provided address
  5. Share tracking information with customer service

Wrong/Damaged Items

Based on the Cupshe return policy, there are special rules regarding wrong or damaged items. Here are the steps to follow:

  1. Visit the Cupshe website and reach out to customer support via chat
  2. Provide your order number, product name, or stock-keeping unit (SKU) number of your item (check your confirmation email)
  3. Provide details and attach photographic evidence

After you complete these steps, the company will reach out to you with further instructions.

Return an Item to Cupshe With the Help of DoNotPay!

Is the Cupshe return policy too demanding? You don’t have to waste your time and energy on starting a return process with the company directly! DoNotPay is at your disposal—we can send a custom return request letter to any retailer!

There are only four steps you need to follow:

  1. Log in to your DoNotPay account using any web browser
  2. Locate the Return My Purchase product
  3. Answer several questions about the purchase and include photos (if needed)
  4. Click on Submit

We will ensure your request is processed by the date you choose—you only need to provide a specific date, and we will take care of the rest. We will also get you a return label so you can send the item back free of shipping fees!

There’s an abundance of other retailers whose return policies we’ve made simple—look up whatever you need in our knowledge base:

How Long Until You Receive a Refund From Cupshe?

You will receive a refund once the company receives the item and inspects it. Refer to the following table for an approximate time frame needed for issuing a refund. It varies based on the refund method:

Refund Method Estimated Time Frame
Credit card Ten business days (additional three to five days might be required due to COVID-19 restrictions)
PayPal Three business days
Cash coupon Immediately

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