Claim Cross Country Home Warranty With DoNotPay

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Cross Country Home Warranty—A Complete Guide

Cross Country Home Services has been in business for over 40 years. In October 2019, the company changed its name to Cinch Home Services (CHS). It operates nationwide and has a network of over 40,000 service technicians. CHS offers a 180-day workmanship guarantee covering performed services.

We’ll guide you through the details of the coverage plans and the best way to claim a warranty—DoNotPay!

Cross Country Home Warranty Plans and Coverage

Cross Country Home Warranty covers costs of repairing or replacing:

  • Built-in systems (installations)
  • Home appliances

The warranty plans do not cover:

  • Damage caused by natural disasters, animals, or power failure
  • Abuse or inadequate maintenance
  • Manufacturing defects
  • Roof, windows, walls, and doors

Highlights of the three coverage plans are shown in the table below:

Item CoveredAppliances PlanBuilt-in Systems PlanComplete Home Plan
Water heater
Clothes washers
Ceiling fans
Smoke detectors
Plumbing system
Air conditioner or water filter credit
Water sensor
Heating including ductwork
Built-in microwaves

There are optional add-ons you can buy to include coverage for your:

  • Swimming pool
  • Septic pump
  • Well dump


Prices depend on the location of your home. The plan covering only appliances starts at $27.99 per month, while the combo plan starts at $39.99 monthly. Each time a technician performs a service, you pay a deductible defined by your plan. If you sign up for the combo plan, you get a one-time $500 deductible reimbursement.

Claiming Cross Country Home Warranty—A Step-by-Step Guide

If your appliance or installation under warranty is failing, you should request service immediately via one of these three channels:

  • Request service form on CHS website
  • Email
  • Phone

How To Use the Request Service Form

CHS has an online form for requesting service. You should look up your plan by using one of the following combinations:

  • Plan number and ZIP code
  • Phone number and ZIP code
  • Your last name, ZIP code, and house number

After you’ve entered the required information, click Next and follow the instructions.

Contacting Customer Support via Email

If you would like to get assistance from a customer support representative, send an email to

Calling Customer Service

The phone number of CHS customer service is (844) 324-5688, available 24/7. Before calling, make sure you have all the information about your warranty contract. Describe your issue to the representative and follow further instructions.

DoNotPay Can File a Cross Country Home Warranty Claim for You

Tired of logging in, filling out forms, or wasting time trying to reach a support agent to claim warranties? DoNotPay makes filing warranty claims a no-brainer, whether it’s for your car, home, or appliance! Claim extended warranties for used cars, and even cancel them if your dealer refuses to do it!

We cover warranty procedures for many other home warranty providers, including America’s Preferred Home Warranty, IGS, Sears, IBEX, UHP, Fidelity, Total Protect, and many more!

Using DoNotPay is simple:

  1. Visit DoNotPay in your
  2. Click on Claim Warranty
  3. Select Home Warranty to continue
  4. Type in the necessary information about CHS and your warranty plan
  5. Click Submit

That’s it! DoNotPay will create and send your claim letter to CHS, so you don’t have to! A response from the company’s customer support should come to you directly. Check out our extensive database of home warranty reviews that can help you find the best home warranties in the country!

Don’t Give Up if Your Claim Gets Dismissed! Appeal It Fast via DoNotPay!

Like home warranty providers tend to, CHS might deny your claim. This outcome shouldn’t discourage you! You are entitled to an appeal, and DoNotPay offers a simplified, stress-free procedure.

After you access DoNotPay from your , go to the Claim Warranty feature and:

  1. Select Appeal a Denied Warranty Claim
  2. State that you're appealing against a decision of an extended warranty provider
  3. Enter details about your initial warranty claim and CHS

We will take it from there! DoNotPay uses artificial intelligence to generate your appeal letter and submit it on your behalf. The company should contact you directly with an update regarding your case.

What if the Appeal Falls Flat Too? Take Cross Country Home Warranty to Small Claims Court!

Don’t stress if CHS shuts your claim down again. You still have the option to escalate and get the justice you deserve in small claims court. DoNotPay can help you send demand letters to them! Our AI Consumer Champion has received the Louis M. Brown Award for Access from the American Bar Association. You don’t need an expensive lawyer or expertise anymore to fight for your rights!

DoNotPay Is Your Shortcut Through Bureaucracy

With our app, you don't have to spend hours figuring out how to request a refund, cancel a service, or book a DMV appointment.

We take over all the hard work! Forget about waiting in a phone queue for hours in hopes of reaching a customer service rep. Our AI-powered app will call any company for you and ping you when a human appears on the other end of the line.

DoNotPay also speeds up the process of filing insurance claims, claiming warranties, reducing property tax, and drafting various docs.

Keep the Communication Lines Clear With DoNotPay

Do you know how powerful DoNotPay's virtual credit card is?

This super-smart feature can not only sign you up for no-risk free trials but can provide you with an alternative email address. You can test any service without giving out your real email, which will keep your inbox clean from spam!

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