ByA Comprehensive Guide to Claiming Carchex Warranty
Carchex is a United States-based auto warranty provider founded in 1999. It offers five extended coverage plans at quite reasonable prices. The company is accredited with the Better Business Bureau and holds an A+ rating.
If you’re shopping for an extended warranty plan for your car, you can get a free quote on Carchex’s website.
Carchex Warranty Plans Explained
Carchex offers five different extended car warranty plans. The table below shows what each plan covers.
| Plan | Auto Components It Covers | Maximum Duration |
| Bronze |
| Five years |
| Silver |
| Seven years |
| Gold |
| Seven years |
| Platinum |
| Seven years |
|
Titanium | All parts except those explicitly mentioned in the contract |
Seven years |
The deductible for every service call is $100.
Additional benefits included in each plan are:
- 24/7 roadside assistance
- Reimbursement for car rental in the event of a covered breakdown—up to $320
- Reimbursement for accommodation expenses during a covered breakdown—up to $300
- Unlocking the vehicle in case of stolen or lost keys—up to $50 per occurrence
You can also purchase optional add-ons:
- Navigation system coverage (included in the Titanium plan)
- Business use
- Hi-Tech package
- Reduced deductible
- Windshield repair
How To Claim Carchex Warranty?
In case of a breakdown, the company advises taking immediate action to prevent further damage to your vehicle as much as possible. The table below shows available ways to file a warranty claim with Carchex.
| Can You Claim Your Warranty Via? | Yes/No |
| DoNotPay | Yes |
| Yes | |
| Phone | Yes |
| Live chat | No |
| In Person | Yes |
| Company Website | No |
Claiming Warranty by Phone
There are two phone numbers at your disposal in case of a breakdown covered by the warranty:
- If your vehicle requires towing, call roadside assistance at 877-250-5590.
- You can also call Carchex customer service at 877-227-2439 to initiate the warranty claiming procedure. Working hours are Monday through Friday from 9 a.m. to 6 p.m.
In-Person Claims
If your car does not require roadside assistance, take it to the nearest:
- Licensed local dealer
- Independent auto repair shop
- Pep Boys outlet
- Firestone store
- Goodyear shop
There are online tools you can use to locate the nearest facility by using your ZIP code:
Emailing Customer Service
Although this may not be the fastest way to file a warranty claim, you can use the online contact form to reach out to Carchex’s customer service and initiate the claims procedure. Follow these steps:
- Go to the Contact Us page
- Select Other as the subject
- Enter your name and email
- Describe your issue
- Click Submit Your Comment
You can expect a response with one business day.
Skip the Hassle and Claim Carchex Warranty With DoNotPay
If you’re looking for a no-hassle approach to filing warranty claims, DoNotPay is the way to go. Use our virtual assistant to claim warranties for cars, appliances, laptops, and many other products.
Are you considering a home warranty package? Browse our extensive database of home warranty reviews and find the best home warranty in the U.S.
Our simplified procedures can help you claim extended warranties for used cars or cancel them if your dealer refuses to! DoNotPay covers many car warranty providers, including AutoNation, AUL, CornerStone, Mopar, Carmax, CNA, and more!
This is how it works:
- Visit DoNotPay from your
- Find the Claim Warranty option
- Choose Car Warranty
- Provide the necessary information about your contract and warranty provider
- Click Submit
DoNotPay will send your claim to Carchex on your behalf. Any follow-ups from the company should go to you directly.
Appealing a Denied Carchex Warranty Claim Made Easy With DoNotPay
Don’t back down if your warranty claim gets denied by Carchex. It’s something to expect but not accept. Appeal the decision in a few steps with the help of DoNotPay!
The process is as simple as it gets. After you’ve accessed DoNotPay from your , do the following:
- Select the Claim Warranty option
- Pick Appeal a Denied Warranty Claim
- State that you're appealing against the decision of an extended warranty provider
- Enter details about Carchex and your original warranty claim
That’s all! We will submit the appeal on your behalf, and Carchex should reply directly to you.
Carchex Won’t Honor Your Claim? DoNotPay Will Help You Escalate
Denied warranty claims often make people give up, but with DoNotPay, you can easily send demand letters to Carchex in small claims court. This is your right and, sometimes, it is the only way to make companies provide the services you paid for.
Our AI Consumer Champion makes the process accessible like never before, which is why we received the Louis M. Brown Award for Access from the American Bar Association. Don’t hesitate to take things further if your rights are not respected.
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If you’ve never experienced an issue with a purchased item, you should consider yourself extremely lucky. When shopping goes wrong, you usually have to brace yourself for unpleasant and annoying exchanges with customer support centers.
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Ask for refunds, claim warranties, fix credit card issues, or send demand letters to retailers in small claims court—these are just some of the services our platform provides.
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Wait, There’s More!
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