The AliExpress Returns Explained

Were you excited about the accessories you ordered from AliExpress only to find out they looked way better in photos? Don’t get desperate over your underwhelming purchase—AliExpress returns are allowed, and there is a way to get your money back. Check our guide to how it works and subscribe to DoNotPay to avoid all the bother and initiate the process within minutes!

Everything About AliExpress Returns

AliExpress returns work via mail, but the rules differ based on whether we’re talking about:

• Returning items free of charge
• Returning products at your expense

If you want to return an AliExpress purchase without providing an explanation for it, you can do that within 15 days from receiving the item. It needs to fulfill the following criteria:

• The item must be intact
• The original packaging must be preserved
• Safety seals (if any) must not be damaged
• The labels have to be retained

How To Return a Product Purchased via AliExpress

Here’s how the AliExpress return policy differs based on whether you are eligible for a free return or not.

Free Returns

To start a free return process, do the following:

1. Sign in to your account
2. Find the order you want to return
3. Click on Return Goods
4. Select the reason
5. Click Get a Free Return Tracking Number and obtain the return label
6. Print a return label
7. Go to the return point and send the product

If the seller enables free returns, it will be stated in the product description of the particular item. If you are returning a couple of items from the same seller, pack them all together because you are allowed the free return for one package only. In case you return the items one by one, expect to pay shipping fees for the majority of them.

Non-Free Returns

If you have to return a product at your expense, do the following:

1. Log in to your account and search for the item you want to return
2. Select Open Dispute and request a refund with the return
3. Put the item in its original packaging
4. Send the item to the address that the seller provided you
5. Let the seller know of the courier company’s name and the tracking number

Use DoNotPay and Start a Return Process Before You Know It!

Tired of reading through endless terms and conditions and trying to understand whether they apply to your item? DoNotPay can start the return process within minutes by sending a customized return request letter to AliExpress! Follow the steps below:

1. Log in to your DoNotPay account using any web browser
2. Locate the Return My Purchase product
3. Answer a few questions about your purchase and include photos (if applicable)
4. Submit the request

We will be clear on what was wrong with the item and let the company know what your expectations are. You can even specify the deadline for the AliExpress seller to address your request. You will also receive a return label from DoNotPay to avoid shipping fees and send your return for free!

Did you receive a faulty item from any of the companies below? You can find their return policies summarized in our knowledge base!

What Is the AliExpress Refund/Exchange Policy?

Once the warehouse team inspects your return and determines whether all the conditions are fulfilled, a refund process will be started. It usually takes 15 days, and you will get your money back in the form of the original payment method.

Exchanges are not allowed—you can only make a new order and return the unwanted one.

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If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal AI Consumer Champion assistant. We’ll create any document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire.

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