How to Get Unbanned From Zoom In 3 Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Have You Been Banned From Zoom? Here's How to Appeal It!

Zoom is a secure and reliable video platform that's focused on powering all of your communication needs. Zoom enables users to conduct online meetings, webinars, chat, phone, and host online events. However, to make the community safe for everyone, Zoom has outlined specific rules that need to be followed while using its platform to keep your account in good standing.

Have you been banned from Zoom? Here at DoNotPay, we know that getting banned can be a frustrating process. Today we're going to show you what you can do to and why DoNotPay is the easiest, fastest, and most successful solution to appealing any suspension or ban.

What Are the Reasons for Getting Banned From Zoom?

The Zoom platform has specific community standards that they expect all users to follow. Their goal is to facilitate meaningful conversations and professional collaboration around the world. As such, it's possible to get temporarily or permanently if you engage in the following activities:


Any forms of abuse, such as:

  • Targeted harassment
  • Intimidation
  • Silencing someone else's voice

Hateful Conduct

Engaging in any behaviors considered hateful conduct can lead to getting banned from Zoom. According to Zoom, hateful conduct is anything that promotes violence, threats, or harassment of others based on things, such as:

  • Race
  • Ethnicity
  • National origin
  • Sexual orientation
  • Gender/gender identity
  • Religious affiliation

Glorification of Violence

Zoom states that glorifying violence in any way can result in your account getting banned. This means that users cannot use the platform to call for violence, serious physical harm, or disease to an individual or a group of people.

Illegal or Certain Regulated Goods or Services

There are certain things that users cannot use Zoom to promote, trade, or engage with. Here are some illegal and regulated goods and services prohibited by Zoom.

  1. Counterfeit goods or services
  2. Drugs and controlled substances
  3. Sexual services
  4. Gambling, betting, or wagering activities
  5. Stolen goods
  6. Unauthorized multi-level marketing business

Sensitive Content

Zoom prohibits the posting of sensitive content. Sensitive content is considered anything that promotes or depicts the following:

  • Graphic violence
  • Adult content
  • Hateful imagery
  • Gratuitous gore
  • Child exploitation

Promotion of Suicide or Self-Harm

Users on Zoom cannot promote or encourage suicide or self-harm on the platform. However, if Zoom receives reports of a user who is suicidal or engaging in self-harm, Zoom states that they will take the appropriate actions to get help for the person. They may do this by reaching out or providing resources to connect them with a mental health professional.

Violent Extremist Groups

Zoom prohibits users from being affiliated with any group that promotes violence against others to further their group's cause, either on or off the platform.

Other Violations

There are other violations that Zoom prohibits users from engaging in. This includes:

  1. Posting private information
  2. Spamming
  3. Copyright, trademark, defamation, right of publicity, and impersonation

What to Do if You Get Banned From Zoom?

Zoom provides a lot of information in regards to what could cause an account ban. Unfortunately, Zoom does not provide any information on what to do if you would like to appeal your account. Additionally, Zoom does not provide any information on how long your ban will last or whether you can contact someone regarding your ban. Even more, Zoom does not provide an easy way to directly contact them. They provide online resources to help users troubleshoot their issues. If you would like to self-troubleshoot, you can attempt to find information regarding an account ban by taking the following steps:

  1. Visit the Zoom website.
  2. Scroll to the bottom and select "Contact us"
  3. You will be directed to a page that states, "How Can We Help". Select "Account and Billing Support".

Unfortunately, upon taking these steps, you will find that there isn't any information related to recovering a temporary or permanent account ban. This can be frustrating if you're trying to quickly recover your account. With that said, another option you can try is to call their headquarters at 1-888-799-9666 and ask to be redirected to the team that handles account bans and suspensions.

When trying to recover an account ban from companies like Zoom that do not offer an adequate form of contact, the best option is to send a demand letter to their physical address to try and appeal your account. If you would like to send a demand letter, you can send it to 55 Almaden Boulevard, Suite 600 San Jose, CA 95113. You may be able to get a rebuttal from someone at headquarters.

Get Your Zoom Account Back With DoNotPay

Not everyone has the time to write a demand letter to appeal their banned account or doesn't have the experience to write an effective demand letter that will promote action. If you would like to send a demand letter to Zoom to appeal your account, DoNotPay has you covered.

DoNotPay is fast, easy, and successful and can help you send an effective demand letter to Zoom by generating a personalized letter tailored to your specific issue.

If you want to get started, all you need to do is:

  1. Log in to your DoNotPay account and locate the Unban My Account product.

  2. Answer a few questions related to your banned account.

  3. Click on the Sign and Submit button.

DoNotPay Can Help You Appeal Banned or Suspended Accounts Across Platforms

If you need to get your account unbanned, DoNotPay is here to help. No matter the platform, we can help you generate a demand letter to help you get your account back. DoNotPay can help you appeal banned or suspended accounts across multiple platforms.

Some platforms we've helped generate demand letters for include:

YouTubeTik TokSteam

Are you ready to? Appealing has never been easier with the help of DoNotPay. Sign up today to get started!

What Else Can DoNotPay Do?

DoNotPay can also help you with the following:

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