What to Do if Your WordPress Account Gets Suspended

For close to twenty years, WordPress has been around to help people realize their website goals. As one of the top website builder and content management platforms available, WordPress is a popular solution for business owners and freelancers in many industries. If you use WordPress for your small business or personal website, you are probably familiar with the plugins and updates that the platform regularly requires.

However, if you suddenly end up with your WordPress account suspended, you might have questions. It can be a stressful situation to deal with, making you wonder if you will ever regain access to your WordPress site. If you want to learn what to do if your WordPress account is suspended, and how you can get some help appealing the suspension, read on.

What Could Cause Your WordPress Account to Get Suspended?

Although many people use WordPress every day without issue, there are a few things that might cause your WordPress account to get suspended. When this happens, you won't be able to access your website.

If you run a small business or use WordPress for your corporate storefront, this could end up costing you a lot of money. Here are a few things that could cause your WordPress account to get suspended.

1. Account has been hacked

A hacked account could result in account suspension, especially if the hack puts other websites at risk. If you share servers with other sites, this could be a concern, since the hack could affect the web host's server performance.

There are a few ways that hackers could access your WordPress site, including if you don't have security features in place or if you are running an outdated WordPress installation. Make sure that you are using a strong username/password combination since strong passwords will help to deter bots and hackers intent on stealing your personal information and accessing your website.

2. Violation of the WordPress terms of service

If your WordPress account is found to be in violation of the WordPress terms of service, your account could get suspended. A few of the terms of service, according to the WordPress site, includes agreeing to maintain the security of your online account, keeping your username and password private, and only utilizing the WordPress services if you are at least 13 years of age (16 in Europe). Here are a few other important things to note about the WordPress terms of service:

• Automatic fees and renewals for select WordPress services.
• Prohibited uses, i.e., using your WordPress account for anything illegal.
• Responsibility of visitors and users, including maintaining and promoting appropriate content.

Any of the things noted above could cause account suspension.

3. Billing dues or overdue fees

WordPress does charge a fee for certain services, including the Payments feature, domain registration and renewal, WooCommerce fees and extensions, and Jetpack plans. When you enroll in a paid service, you will be required to pay a fee - and if you forget or don't pay the required renewal fee, your account could get suspended until you reach out and pay those overdue fees.

4. Exceeding the server limit

Most WordPress sites have specific server limits, which only allow so much content to be uploaded onto the site. If you exceed the server limit, it could cause your account to get suspended until your account is able to be reviewed by either you or the WordPress team.

In the end, there are many reasons why your WordPress account could get suspended. You might not even be aware of what happened to cause the account to get suspended–but if you realize that the account is suspended, there are a few steps that you can follow in order to regain access to your account and get up and running again.

What to Do if Your WordPress Account Gets Suspended

Sometimes, it’s hard to take action especially if the platform does not exactly say why they have suspended your account. If you believe that your account shouldn't be suspended, here's what you can do:

1. Go to the support section of the WordPress website. Scroll down the page and you will see a contact form.
2. Fill out the contact form in its entirety, making sure to explain why you think that your account was suspended in error. It is entirely possible that your account was suspended by mistake, and providing the right amount of detail can help WordPress thoroughly investigate the matter.
3. Wait for a resolution from WordPress. Depending on the volume of requests, it could take a few days before WordPress is able to get back to you about your suspended account.

How to Get Your WordPress Account Back With the Help of DoNotPay

DoNotPay understands how frustrating it can be when your WordPress account gets suspended–and we want to help. By putting pressure on WordPress to review the suspension, you have better chances in getting a response within a shorter time frame.

We will help your complaint get prioritized and taken seriously, so you can get your site back up and running in no time flat.

All you have to do is:

1. Log in to your DoNotPay account and locate the Unban My Account product.

2. Answer a few questions related to your banned account.

3. Click on the Sign and Submit button.

DoNotPay will generate a tailor-made appeal letter in less than five minutes and send it directly to WordPress. It will contain a two-week deadline for the company to respond - helping you get access to your WordPress account quicker.

Do You Need Help in Appealing Banned or Suspended Accounts on Other Platforms?

Writing an effective appeal to WordPress is not the only thing DoNotPay can help you with. We will also try our best in getting you unbanned from:

DoNotPay Covers a Vast Array of Services That You Can Enjoy

DoNotPay is your one-stop solution for getting companies to review your suspended or banned accounts quicker–saving you time and stress. But that’s not all, here are a few other tasks that DoNotPay can handle for you:

• Preventing identity theft
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Download the DoNotPay app today to free your hands from unwanted tasks. What’s even better is that we can guarantee the best possible results as you sit back and relax.