RTD Lost and Found—The Easiest Way To Locate a Missing Item

Losing any of your belongings is never good, but it’s always better if you remember when you saw the object last. If you recall seeing your wallet or keys in one of the Regional Transportation District (RTD) vehicles, there are ways to find them. DoNotPay will let you know how to contact the RTD Lost and Found department and get your item back.

How To Contact RTD Lost and Found Department

The RTD cannot contact train operators, Free MallRide, or Free MetroRide operators. They can only get in touch with bus operators. You can contact RTD customer care service in case you lost the following items:

• Personal documentation
• Wallets
• Purses
• Laptops
• Prescriptions
• Bikes
• Medical supplies/device

There are two ways to get in touch with RTD customer service:

1. Over the phone
2. Via an online form

Contacting the RTD Lost and Found Over the Phone

You can get in touch with RTD Lost and Found customer service by following these steps:

1. Call 303-299-6000
2. Explain the reason for calling
3. Provide the customer service rep with the requested info (item description, service details, etc.)
4. Follow the instructions for picking up the item if they manage to locate it

RTD customer service is available between 8 a.m. and 5 p.m. from Monday to Friday.

Contacting the RTD Lost and Found via an Online Form

RTD allows you to report a lost item by completing an online form on the company’s website. Here are the numerous steps you should follow:

1. Visit the RTD website
2. Navigate to the customer service online form
3. Select the Lost and Found option
4. Enter the details you remember:
   1. Date of occurrence
   2. Time of occurrence
   3. Route number
   4. Direction of travel
   5. Vehicle number
   6. Destination
   7. Driver’s name
5. Type in what kind of item you’ve lost
6. Enter a detailed description of the item
7. Enter your contact information:
   1. First and last name
   2. Email address
   3. Address
   4. Phone number
8. Click on Submit Your Comment

RTD Lost and Found Procedure

RTD clearly states that the company is not responsible for lost items but will try to help owners with finding them. Lost things are retained for at least seven days before being destroyed or donated to charity. Depending on where the objects are found, they are sent to a specific location. Check out the following table for further info:

The only exception to the delivery days are bikes lost in Denver Metro routes—they are delivered to Civic Center Station on Mondays, Wednesdays, and Fridays, except RTD holidays.

The Items RTD Disposes of Immediately

Even though RTD leaves you with a seven-day window to pick up a lost item before they destroy it or donate to charity, there are objects they throw away immediately. These are the items RTD will dispose of right away:

• Food and beverages
• Containers and lunch bags in poor condition
• Toiletries, including make-up, combs, brushes, toothbrushes, etc.
• Electronic items in poor condition, such as headphones, batteries, and CDs without cases
• Clothing items, such as single gloves, undergarments, smelly things, and similar
• Camping items in bad condition, such as tarps, pillows, blankets, and sleeping bags
• Other random objects, such as:
  • Small plastic toys
  • Backpacks and bags that are empty or in poor condition
  • Used baby bottles
  • Bikes missing tires
  • Unidentifiable loose papers
  • Empty eyeglass cases
  • Pipes and tobacco gear

Use DoNotPay To Locate a Missing Item With Ease

If you don’t want to bother with talking to customer service reps and waiting on hold for hours, you should let DoNotPay find your object. Our app will handle all the dirty work and let you know if the item is located as soon as possible.

Here is what you should do:

1. Sign up for DoNotPay
2. Choose the Find My Lost Items product
3. Describe the item you lost in detail or upload a photo of it
4. Inform us of the approximate time you lost the item

If the missing object is found, you can expect a notification from DoNotPay about how to claim it.

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