How to Appeal a Paxful Account That's Banned

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Can You Appeal a Paxful Account That’s Banned?

Paxful is a reliable online platform that allows you to buy and sell cryptocurrency with confidence. The company is verified by escrow and has been featured in many trusted online publications. Even so, you can still have your without warning at any time!

Crypto platforms can hold assets worth hundreds of thousands of dollars, so it’s particularly stressful to have these accounts suspended. When a company is very sure that you have broken the rules, it’s hard to make a convincing argument against that. DoNotPay will do everything in its power to appeal any account restrictions for you!

What Does It Mean When Your Paxful Account Is Suspended?

You can still log in to your , but you can usually only use it to withdraw funds. Suspensions cannot be reversed in most situations.

Paxful has a few other kinds of restrictions that can be placed on your account. Fortunately, you can reverse some of these restrictions by reaching out to the company.


This usually means that a support team is reviewing recent suspicious account activity or an appeal that you have sent. You won’t be able to access your account or withdraw funds until a decision has been made.


When logging in from a different location, your account will be temporarily locked. Paxful should send you an email within a few moments, which will contain a link to restore your account access.


Limited Paxful accounts can’t create, edit, or trade offers. You can still use wallet services.


This is a temporary ban on your ability to sell cryptocurrency, buy cryptocurrency, or transfer any funds outside the platform. Freezes can happen if you break one of the site’s rules, or if your account is hacked.


A means that you will lose access to your selling and buying rights within the platform permanently. When this happens, it’s usually too late to unban your account through an appeal or demand letter. That’s why it’s important to address suspensions as soon as possible before they evolve into bans!

Why You May Have Received a Restriction on Your Paxful Account

A suspension or ban is usually the result of:

  • Creating accounts with fake identities
  • Using your account to defraud other users
  • Abusing chargebacks
  • Having multiple Paxful accounts

You can get a lighter restriction placed on your account for:

  • Conducting trades on any other messaging platform besides the trade escrow
  • Misleading other users to release their cryptocurrencies too early
  • Selling used gift cards
  • Creating chargebacks on processed payments
  • A cryptocurrency trade is canceled by the seller
  • Coin locking or refusing to complete a trade
  • Anything else that violates Paxful’s TOS

Unfortunately, Paxful often won’t tell you the exact reason why your account was restricted. Your account can also be restricted (or even banned) simply because the company deems you suspicious.

In some cases, your ban could even be related to discrimination. Companies are not allowed to suspend your account due to your religion, race, or gender. If you suspect that this may be the case, there’s a good chance that your ban could get appealed.

How to Remove Paxful Restrictions by Yourself

Some Paxful users can get their accounts back on their own, but it depends on the situation. Here are some examples:

Location Locks

The link inside the email sent from Paxful should unlock your account. If any errors occur, you can contact customer support for more assistance.

Suspicious Activity and Other Restrictions

Paxful will sometimes lock or suspend accounts if the system detects that the account has been accessed without permission. To lift these restrictions, a customer support specialist must confirm your identity.

Paxful used to have a dedicated customer support email and phone number, but these are no longer in service. You’ll have to open a support ticket through the PaxBot virtual chat assistant by following these steps:

  1. Select the purple chat icon on the bottom right of any Paxful page.
  2. Begin chatting and select the ‘Contact Support’ option.
  3. Select ‘Account Issues’ and type in a detailed description of the issue you’re experiencing.
  4. When prompted, provide an email address that the support team can use to contact you.

You should receive an answer to your ticket within a few days. However, you’ll have to wait longer if the company is currently overloaded with customer support inquiries.

Customer support also doesn’t always provide a helpful solution. You might just get a copy-paste response from the company’s TOS without any option to fight it! You could also find yourself being transferred over and over to different departments, dragging out the ordeal even more.

DoNotPay Can Quickly Send Appeal Letters to Paxful

Even when the situation looks hopeless, it never hurts to ask for an appeal after an initial restriction. DoNotPay knows that you did nothing wrong, and we’re ready to prove it!

To get your Paxful appeal started, all you have to do is follow these steps:

  1. Log in to your DoNotPay account and locate the Unban My Account product.

  2. Answer a few questions related to your banned account.

  3. Click on the Sign and Submit button.

In just a few clicks, DoNotPay starts drafting a demand letter for your chosen company. These letters are customized for each customer based on the details that you have provided. Our demand letters are tailor-made for the most successful outcomes, prompting companies to prioritize your appeal request!

Any Other Banned Accounts? DoNotPay Is Still Your Best Option

With a demand letter, it’s possible to reverse a suspension from any other company or service. You can use DoNotPay to:

Appeal Uber SuspensionsAppeal Your Google banReverse Reddit Suspensions
Regain Twitter AccessGet Your Facebook Account BackRemove YouTube bans
Remove a ban from OmegleRemove Tik Tok suspensionsUnban Playstation
Appeal Steam Account RestrictionsUnban an Instagram accountReverse Pinterest Ban
Remove Tinder BanRemove Amazon Account BansRemove Xbox One Account Restrictions

Use DoNotPay for Virtually Any Other Stressful Task

DoNotPay isn’t just a useful tool to negotiate with companies about your rights as an account holder. We also offer solutions for:

When you open a DoNotPay account, it’s possible to solve your problems in just a few clicks!

Want your issue solved now?