No Need To Fuss Over a MetroPCS Lost Phone—Follow These Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Retrieve a MetroPCS Lost Phone Quickly and Easily

Trying to find something you’ve lost can be stressful and time-consuming. You end up wasting hours or even days searching for phone numbers, email addresses, and online forms to report your lost car keys, phone, wallet, or any other item.

If you’re looking for options to report your MetroPCS lost phone, you’ve come to the right place. This article saves you time, money, and energy by listing precise steps and showing you the fastest and easiest way to get your phone back.

I Lost My MetroPCS Phone—What Should I Do Now?

In case of a Metro by T-Mobile—formerly known as MetroPCS—lost phone, you need to do the following:

  1. Suspend your service
  2. File a claim

How To Suspend Your Lost Phone’s Service

If your phone is lost or stolen, you need to prevent potential unauthorized use as soon as possible. To suspend your service, you should take the steps presented in the following table:

Steps To TakeDetails
Prepare the following information
  • Device make and model
  • Phone number, serial number, or International Mobile Equipment Identity (IMEI)
  • Account PIN or security question
Get in touch with Metro by T-Mobile
  1. Call customer service at 1-888-863-8768
  2. Head to a Metro by T-Mobile store

Keep in mind that if you don’t disconnect your phone fast, you will have to settle any additional usage charges that happened after you lost it and before you notified Metro by T-Mobile.

File a Claim for Your MetroPCS Lost Phone

If you’ve lost your Metro by T-Mobile phone, you should report it using one of the following options:

  1. Fill out an online claim
  2. Visit a Metro by T-Mobile store
  3. Use regular mail
  4. Send a message on social media

Submitting an Online Claim

You can file a claim online by taking these steps:

  1. Open the File, Continue, or Track My Claim page
  2. Click the Start here button on the right
  3. Type in your mobile or IMEI number
  4. Tick that you’re not a robot
  5. Hit the Submit box
  6. Provide additional information requested in the following steps

Once you’ve filed your claim, you can track it online and expect to receive your replacement phone:

  • The next day—If you submitted your claim on working days until 8:30 p.m. (CET)
  • Within a few days—If you filed the claim during the weekend or holidays

Visiting a Metro by T-Mobile Store

Another option to report that your phone got lost is to visit the nearest Metro by T-Mobile store. To choose the most convenient location, you should:

  1. Access the Metro by T-Mobile Store Locator page
  2. Type in the ZIP code or address
  3. Click on the magnifying glass icon on the right or press Enter
  4. Select a suitable store from the provided list

It might be a good idea to call the shop before heading there to check their work hours. The opening hours might change due to the COVID-19 pandemic.

Want To Use Regular Mail To Report a MetroPCS Lost Phone?

If you’re old school and prefer using (snail) mail, you could get in touch with Metro by T-Mobile customer service by sending a letter to T‑Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.

Keep in mind that it’ll take days—in some cases even weeks—until a representative contacts you and resolves your issue.

Connect With Metro by T-Mobile Customer Service via Social Media

You could report your MetroPCS lost phone by sending a message to customer service using the following social media accounts:

  • Twitter
  • Instagram
  • Facebook

If a customer service representative misses your message and doesn’t reply, you should consider other options.

DoNotPay Can Report Your Lost Item in a Flash

DoNotPay can help you save lots of energy and time you’d otherwise spend contacting customer service, writing letters, completing and tracking online forms.

Don’t you resent having to wait for a representative to answer your call? Our AI-powered app can get hold of customer service at MTA, Metro, Disneyland, or any other company in your stead quickly.


  1. Start typing Find My Lost Items
  2. Enter where you last saw the lost item, e.g., you lost your phone in Uber, a restaurant, cafe, or park
  3. Provide details to help us identify the lost product, e.g., describe specific features or upload a photo of the item
  4. Choose the time and date when you last saw the lost object

Once you’ve completed the above-listed steps, DoNotPay will contact the company in question automatically. If your lost item is found, we’ll explain how you can get it.

Use DoNotPay To Retrieve Different Lost Items

Our database is full of up-to-date contact details that we use to help you retrieve your valuable items fast and hassle-free. Here are a few companies we can get in touch with on your behalf:

Check out our informative guides to retrieving lost items, such as:

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