Claim HMS Home Warranty With DoNotPay

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Best Tips for Claiming HMS Home Warranty

HMS is a home warranty company with headquarters in Florida. In 2019, Cross Country Home Services rebranded this organization, turning it into Cinch Home Services.

The changes that happened within the company may confuse the customers who purchased their warranty plans before the rebranding. If you aren’t sure how to take advantage of your HMS warranty in the most convenient way, this article will answer all your questions.

Thanks to DoNotPay, you can handle any type of warranty-related issues with no stress, including:

What Do Cinch Warranty Plans Cover?

Cinch offers three warranty plans:

  1. Appliances
  2. Built-in Systems
  3. Complete Home

Check out the details regarding their coverage and pricing in the table that follows:

PlanCoverageMonthly Price


  • Ranges
  • Cooktops
  • Wall ovens
  • Ice makers
  • Microwaves
  • Refrigerators
  • Dishwashers
  • Food centers
  • Water sensors
  • Clothes dryers
  • Clothes washers
  • Water filter credit
  • Trash compactors
  • Range exhaust hoods

From $27.99

Built-in Systems

  • Toilets
  • Heating
  • Ductwork
  • Attic fans
  • Doorbells
  • Plumbing
  • Jetted tub
  • Ceiling fans
  • Sump pumps
  • Water heaters
  • Water sensors
  • Smoke detectors
  • Central vacuums
  • Water filter credit
  • Garbage disposals
  • Garage door openers
  • Electrical components
  • Air conditioning system
  • Hot and cold water dispensers

From $32.99

Complete Home

  • All systems and appliances covered in Appliance and Built-in Systems plans

From $39.99

All these warranty policies exclude:

  • Exhaust lines
  • Flues and chimneys
  • Damage due to mold or mildew
  • Items covered by other warranties
  • Damage due to wrong maintenance
  • Malfunctions due to abuse or misuse
  • Fire, flood, or earthquake consequences
  • Failures due to unauthorized repairs or remodeling, etc.

When Should You File a Warranty Claim?

The company’s policy states that you need to report the damage or malfunction within 24 hours.

What Does the Claiming Procedure Look Like With DoNotPay?

Standard warranty claim procedures usually require waiting for a reply or wasting hours in a phone queue.

DoNotPay enters the scene to help you get rid of bureaucracy. Our app creates a warranty claim letter with your details and sends it to the provider in your stead.

Here’s how you can use DoNotPay to raise your claim:

  1. Visit DoNotPay in any
  2. Find the Claim Warranty option and select Home Warranty
  3. Let us know the name of your provider
  4. Explain the problem you have with your home system or appliance

Once our app forwards your claim letter, Cinch Home Services representatives should reach out to you and set a repair date.

How To Claim Your Warranty With Cinch by Yourself

The company’s rules state that you can raise a warranty claim with them by:

  • Filing an online claim on the website
  • Calling Cinch customer care service

Filing an Online Claim on the Website

To claim your warranty online, follow the steps below:

  1. Go to the Request Service page
  2. Read the propositions and click on Got it
  3. Enter the required information to find your warranty
  4. Specify which system or appliance needs a repair
  5. Pick the desired appointment date
  6. Enter personal and payment details
  7. Submit your claim form

Calling Cinch Customer Care Service

Here’s how you can resolve the warranty issue by phone:

  1. Dial (800) 247-3680
  2. Speak to the representative and inform them about the malfunction that occurred
  3. Provide your warranty contract details or any other required piece of information
  4. Choose the repair date with the rep

Appeal Your Denied Warranty Claim in a Split Second With DoNotPay

Finding out that Cinch refused to honor your warranty may be disappointing, but you can get a second chance with DoNotPay. We automatically generate an appeal letter based on the info provided and send it to the company in your name!

Here are the steps you need to follow to file an appeal with our app:

  1. Open DoNotPay
  2. Pick Claim Warranty and click on Appeal a Denied Claim
  3. Specify the type of warranty company—an extended warranty provider or a product manufacturer
  4. Send us a digital version of your denied warranty claim

When your letter reaches Cinch, and they process your data, they will take a second look at your case and inform you about the outcome.

Fighting Tedious Paperwork Is Easier Thanks to DoNotPay

Do you want to get the best out of warranty companies in Texas, Arizona, Colorado, or anywhere else across the USA? DoNotPay is the perfect match for you. Learn how to deal with BFS, Fixd, Costco, or Blue Ribbon warranty claims with no sweat and get all the repairs you need for free! All our warranty-related guides await you on our platform, accessible anytime from your preferred .

Here’s a list of other attractive options you get by using DoNotPay:

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