Steps to Take When Your FreedomPop Account is Suspended

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

What Should You Do When Your FreedomPop Account Is Suspended?

Finding out that you can get suspended or banned from your favorite social media platforms, gaming platforms, or dating apps is a little unnerving. for various reasons, including TOS violations, account hacks that lead to issues, or a variety of other reasons. Often, a service may suspend or ban your account without prior notice, which can be frustrating.

Getting your suspension or ban successfully appealed is not always an easy task. Fortunately, if you find your and need assistance, DoNotPay can help you navigate the process.

What Are the Reasons for Getting Your FreedomPop Account Suspended?

FreedomPop, a wireless internet and mobile virtual network, is owned by Red Rocket Mobile. They offer a basic "free" plan, and other paid plans for data, text and VoIP. They also sell devices such as mobile phones, tablets and broadband devices that can be used with their service. If you find your , it could be for a few different reasons such as:

  1. Billing or subscription issues
  2. Non-activation
  3. Violation of the terms of services or fair usage policy
  4. Unusually high usage

Billing or Subscription Issues

There are many subscription or billing problems that could lead to an account being suspended. If you do not pay a past due account of more than $50 or for more than two months, they can suspend your account. Additionally, if you do not pay a deferred payment plan as agreed upon, you may have your account suspended. Other types of account suspensions could happen if you need to renew a plan, have disabled recurring payments, or have other types of subscription issues.


If you do not activate your FreedomPop account within 30 days, you may find it suspended.

Violating FreedomPop’s Terms of Service or Fair Usage Policy

As with any service or contract, users are required to read and agree to the Terms of Service. If the TOS has been violated, your account can be suspended. Actions that might result in suspension include:

  1. Using the service for commercial purposes of any kind
  2. Sending out anything they outline in the Terms of Service is prohibited, including but not limited to:
  • Material that can be construed as deceptive, harassing, violent, obscene, pornographic, profane, libelous, etc.
  • Material that violates moral rights, privacy rights, etc.
  • Spam, junk mail, chain letters, unsolicited mass messages, etc.
  1. Using the service for any type of unlawful or illegal action

Unusually High Usage

It is possible that your account could be suspended for unusually high data usage. (On the website they state that this will only apply to SIM card numbers that start with 89011.) This is done as a precautionary measure to protect you from fraud or misuse, and you can unsuspend your service.

This is not an exhaustive list, but shows that there are a variety of reasons for which a FreedomPop account may be suspended.

What Do You Do if You Get Suspended From FreedomPop?

Depending on the type of , you may be able to get your account reinstated yourself. Here are some things you can try.

  1. Billing/Subscription Issues - If your account is suspended due to various types of billing or subscription issues, you may be able to update your account status by logging in through to update your billing information or update your plan status as necessary.
  2. High Usage - If you receive this notification, you need to log in to your account. You will see a pop up that mentions the high usage suspension. Click the "activate now" button and allow several minutes for your account to reactivate. You should check your usage and verify that it is accurate. If you notice any fraudulent activity, you should contact FreedomPop.
  3. Reach out to Customer Service - If you have followed procedures to activate your account, update your payment method, or otherwise have your account reinstated, but you are still having issues, you may need to reach out to customer service for further assistance or to formally appeal your suspension. This may also be necessary if you are not sure why or how your account was suspended.

FreedomPop Customer Service

To discuss your account suspension or account reinstatement with customer service, you can reach a FreedomPop representative in the following ways:

Phone Number1-888-702-8302
Live ChatContact Us

Live customer support is available Monday through Friday from 6:00 AM to 5:00 PM PST, or Saturday and Sunday from 8:00 AM to 4:00 PM PST.

Get Your FreedomPop Account Back With DoNotPay

If you have tried following FreedomPop's procedures and have been unsuccessful in getting your account reinstated after reaching out to customer service, DoNotPay can help. We will put pressure on the company and make the best case on your behalf to resolve the issue and get your appeal settled as quickly as possible.

All you have to do is:

  1. Log in to your DoNotPay account and locate the Unban My Account product.

  2. Answer a few questions related to your banned account.

  3. Click on the Sign and Submit button.

DoNotPay will generate a customized appeal letter in less than five minutes and send it directly to FreedomPop. It will contain a two-week deadline for the company to respond.

DoNotPay Is Here to Help You Appeal Any Banned or Suspended Account

If you find yourself suspended or banned on a different platform, DoNotPay can help you write compelling letters. We can create a demand letter for any platform, and work to get your account reinstated so you can return to normal use.

DoNotPay can take care of any of the following issues:

Omegle Account BanGoogle SuspensionPlaystation Suspension
Amazon Account BanSteam Account BanAppealing Instagram Ban
Get Unbanned from TwitterBanned from UberBanned from Facebook
Banned from Tik TokPinterest SuspensionYouTube Account Ban
Banned on TinderGet Unbanned from RedditXbox One Account Ban

What Else Can DoNotPay Handle for You

Recovering your suspended or banned account is just one of the ways that DoNotPay is prepared to help today. We can also help you solve a variety of other issues, including:

If you’re ready to be productive without breaking a sweat, download DoNotPay today. Get everything done with just a few clicks.

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