Francesca's Return Policy Simplified

The highest number of returns (about 25%) that happened in 2021 were in the clothing market. If you purchased apparel that you need to return or exchange, we have Francesca’s return policy clarified.

A Splitit survey shows that 52% of shoppers abandon shopping carts out of fear of a complicated return process. That is why our AI-powered app is here to simplify the return process.

If you want to initiate a return to Francesca's quickly and easily,

What You Need To Know About Francesca’s Return Policy

You are eligible to return or exchange a product bought from Francesca’s within 21 days of the purchase or delivery. For any return/exchange, you need to have:

The original receipt
All tags intact

In case you don’t have them, you are eligible for a merchandise credit up to 90 days from the date of the purchase or delivery.

Francesca’s return policy excludes returns for the following items:

Final Sale purchases
Intimates
Gift cards
Swimwear

Francesca’s Return Policy for In-Store and Online Purchases

If you purchased an item in person or online, you can return/exchange it at any Francesca’s retail location.

For purchases done online, Francesca’s gives a refund to the original payment method. If you are returning an item after 21 days, the company will provide a merchandise credit or replace your item.

For purchases done via PayPal, you can return items to any of the Francesca's stores and receive merchandise credit. Francesca’s does not allow refunds to the original payment method if you ordered the item you want to return through PayPal.

Did you purchase your item through Afterpay? Then you can only request a refund via the company’s online returns portal. After your refund is initiated and processed, Afterpay will receive a notification regarding your return and refund amount.

The following are the ways through which you can initiate a return to Francesca’s:

Can You Initiate a Return Via	Yes/No
DoNotPay	Yes
Email	Yes
Phone	No
Website	Yes
In person	Yes

Francesca’s enables you to return your purchase for free if the products’ worth is $65 and above and if you use the company’s shipping label. You will have to pay $5 for the return shipping label if you spent less than $65 on the original purchase.

Make a Hassle-Free Return With DoNotPay

If you would like to eliminate the obstacles that typically come with all sorts of company returns, initiate the process with DoNotPay!

All you need to do is follow these steps:

Navigate to the Return My Purchase product
Answer our chatbot’s questions and upload any photographic evidence (if applicable)
Hit the Submit button

As soon as you hit Submit, DoNotPay will produce a tailored return request letter and send it to Francesca’s. Our AI-powered app will also add a deadline by which the seller needs to take action, so you can rest assured that your refund will be processed promptly.

The letter will provide clarification to the merchant about why the item is being returned. It will also include whether you want a refund or an exchange. DoNotPay will also provide you with a return shipping label free of charge!

We can help you return items to many other sellers, including:

How Long Does the Refund Take?

According to Francesca’s return policy, a refund takes 7–14 business days from the day when the company receives the item. If you are eligible for a merchandise credit, the company will send an e-gift card (via email) containing the refund amount within 2–3 business days after receiving the returned item.