What to Do When Your Crypto.com Account Is Terminated

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

What to Do When Your Crypto.com Account Is Terminated

Crypto.com is one of the most popular places to buy and sell over 250 types of cryptocurrency. Even with millions of satisfied users, many . Under certain circumstances, banned users may not be allowed to access any assets that were in their accounts!

Sometimes, users are given no warning before a suspended account notice. They have no idea what happened, the company isn't on their side, and they don't know who to ask for help. If you're not sure how to make a convincing appeal, let DoNotPay prove your case!

Why Did Crypto.com Terminate Your Account?

Crypto.com can at any time if you have violated its terms of service. Here are some common causes of termination:

Fraudulent Activity

Any transaction deemed "fraudulent or erroneous" can result in a banned account. Crypto.com can also pre-emptively close your account because of the mere suspicion of performing these transactions.

Financial Crimes

These violations include (but are not limited to):

  • Money laundering
  • Terrorist financing
  • Pyramid schemes
  • Ponzi schemes
  • Crowdfunding for illegitimate reasons

The Termination Is Required by Law Enforcement

If you have been deemed guilty of any crime that involves your finances, access to your Crypto.com account will probably be revoked. That might include running an illegitimate business or frequently overcharging your customers.

Government Investigations

Similarly, if the government is currently investigating you for a crime, Crypto.com will bar you from the platform. Depending on the government's findings, your assets may be seized.

Purchasing Illegal Goods

Your account can be banned at any time if used to buy:

  • Drugs (including cannabis products)
  • Wild animals
  • Human organs
  • Actual human beings (often through dark-web transactions)
  • Weapons
  • Internet passwords
  • Social security numbers

Usage of Crypto Mixers

Cryptocurrency mixers shuffle all kinds of identifiable cryptocurrency types into one pool. This makes bitcoin more untraceable and gives the user more anonymity. However, because this can also lead to fraudulent schemes, Crypto.com prohibits its users from using these programs.

Referral Abuse

When someone signs up for Crypto.com with another user's referral code, both users get $25 worth of CRO. This CRO can only be unlocked if you stake a Crypto.com credit card. If one user gives the other $25 of CRO to offset the stake's cost, that's against the rules.

TOS Updates

Like many companies, Crypto.com reserves the right to change its terms of service agreement at any time. When this happens, you'll usually receive an email notifying you of an update.

However, the email won't include exactly which rules have been added or removed. The company apparently expects you to read through its entire TOS agreement, which is almost 50 pages long!

Many users will understandably skip this step and are caught off-guard by account restrictions. Fortunately, if you can explain that it was an honest mistake, the company may be more willing to reverse its decision. While reading through the entire user agreement is encouraged, most companies know that many people either can't understand the whole thing or don't have time.

Sole Discretion

The company's TOS also states that it can terminate your Crypto.com account without providing any reasons at all! If there's anything suspicious about your account, such as an offensive username or excessive transactions, it could be flagged. While this is the most unpredictable cause, you can still hold the company accountable and demand an explanation!

Who Should You Contact to Reinstate Your Crypto.com Account?

Sometimes a company's customer service team can help you address small problems and unfreeze your account. Here are a few ways to contact Crypto.com:

  • Email: contact@crypto.com
  • Facebook: @CryptoComOfficial
  • Twitter: @cryptocom

Unfortunately, a simple email often won't get a serious response from the company. One user on Reddit said that they initially got a reply, only to be ignored for months! Other posts also describe being led in circles by the website's customer support team with no resolution.

What Happens to Any Funds You Had in Your Crypto.com Account?

As long as your funds are not being held by law enforcement, you're allowed to withdraw them after the initial suspension. If you can't access your account by yourself, a customer support specialist has to help you.

They will probably ask for a list of details to verify your identity, including:

1. Your phone number

2. Your date of birth

3. Your address

If any of this information has recently changed, you may be denied access! Additionally, Crypto.com won't hold on to your funds indefinitely. If you can't get the issue sorted out in time, the company keeps the money!

DoNotPay Can Help You Recover Your Crypto.com Account

When a company won't respond to your regular inquiries, a demand letter is the best way to get swift action. With DoNotPay, you don't have to spend hours trying to create the most convincing argument on your own!

To begin drafting your appeal letter to get your Crypto.com unbanned, here's what to do:

  1. Log in to your DoNotPay account and locate the Unban My Account product.

  2. Answer a few questions related to your banned account.

  3. Click on the Sign and Submit button.

From there, DoNotPay takes care of everything. We'll send a customized appeal letter demanding that the company responds to your inquiry within two weeks.

DoNotPay Puts Pressure on Any Company to Unban Your Account

This DoNotPay product isn't just limited to one website! You can use it to generate your personalized demand letter to negotiate with any other online platform, including:

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DoNotPay is Your #1 Tool For Negotiations

At DoNotPay, our mission is to help you fight bureaucracy with demand letters that are proven to get significant results. We have specialized products for:

When you send a demand letter through DoNotPay, rest assured that your appeal will be taken seriously! Sign up today and start the process.

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