ByCross Country Home Warranty—A Complete Guide
Cross Country Home Services has been in business for over 40 years. In October 2019, the company changed its name to Cinch Home Services (CHS). It operates nationwide and has a network of over 40,000 service technicians. CHS offers a 180-day workmanship guarantee covering performed services.
We’ll guide you through the details of the coverage plans and the best way to claim a warranty—DoNotPay!
Cross Country Home Warranty Plans and Coverage
Cross Country Home Warranty covers costs of repairing or replacing:
- Built-in systems (installations)
- Home appliances
The warranty plans do not cover:
- Damage caused by natural disasters, animals, or power failure
- Abuse or inadequate maintenance
- Manufacturing defects
- Roof, windows, walls, and doors
Highlights of the three coverage plans are shown in the table below:
| Item Covered | Appliances Plan | Built-in Systems Plan | Complete Home Plan |
| Toilets | ✗ | ✓ | ✓ |
| Water heater | ✓ | ✗ | ✓ |
| Dishwashers | ✓ | ✗ | ✓ |
| Clothes washers | ✓ | ✗ | ✓ |
| Cooktops | ✓ | ✗ | ✓ |
| Ceiling fans | ✗ | ✓ | ✓ |
| Refrigerators | ✓ | ✗ | ✓ |
| Smoke detectors | ✗ | ✓ | ✓ |
| Plumbing system | ✗ | ✓ | ✓ |
| Air conditioner or water filter credit | ✓ | ✓ | ✓ |
| Water sensor | ✓ | ✓ | ✓ |
| Heating including ductwork | ✗ | ✓ | ✓ |
| Built-in microwaves | ✓ | ✗ | ✓ |
There are optional add-ons you can buy to include coverage for your:
- Swimming pool
- Septic pump
- Well dump
Pricing
Prices depend on the location of your home. The plan covering only appliances starts at $27.99 per month, while the combo plan starts at $39.99 monthly. Each time a technician performs a service, you pay a deductible defined by your plan. If you sign up for the combo plan, you get a one-time $500 deductible reimbursement.
Claiming Cross Country Home Warranty—A Step-by-Step Guide
If your appliance or installation under warranty is failing, you should request service immediately via one of these three channels:
- Request service form on CHS website
- Phone
How To Use the Request Service Form
CHS has an online form for requesting service. You should look up your plan by using one of the following combinations:
- Plan number and ZIP code
- Phone number and ZIP code
- Your last name, ZIP code, and house number
After you’ve entered the required information, click Next and follow the instructions.
Contacting Customer Support via Email
If you would like to get assistance from a customer support representative, send an email to info@cinchhs.com.
Calling Customer Service
The phone number of CHS customer service is (844) 324-5688, available 24/7. Before calling, make sure you have all the information about your warranty contract. Describe your issue to the representative and follow further instructions.
DoNotPay Can File a Cross Country Home Warranty Claim for You
Tired of logging in, filling out forms, or wasting time trying to reach a support agent to claim warranties? DoNotPay makes filing warranty claims a no-brainer, whether it’s for your car, home, or appliance! Claim extended warranties for used cars, and even cancel them if your dealer refuses to do it!
We cover warranty procedures for many other home warranty providers, including America’s Preferred Home Warranty, IGS, Sears, IBEX, UHP, Fidelity, Total Protect, and many more!
Using DoNotPay is simple:
- Visit DoNotPay in your
- Click on Claim Warranty
- Select Home Warranty to continue
- Type in the necessary information about CHS and your warranty plan
- Click Submit
That’s it! DoNotPay will create and send your claim letter to CHS, so you don’t have to! A response from the company’s customer support should come to you directly. Check out our extensive database of home warranty reviews that can help you find the best home warranties in the country!
Don’t Give Up if Your Claim Gets Dismissed! Appeal It Fast via DoNotPay!
Like home warranty providers tend to, CHS might deny your claim. This outcome shouldn’t discourage you! You are entitled to an appeal, and DoNotPay offers a simplified, stress-free procedure.
After you access DoNotPay from your , go to the Claim Warranty feature and:
- Select Appeal a Denied Warranty Claim
- State that you're appealing against a decision of an extended warranty provider
- Enter details about your initial warranty claim and CHS
We will take it from there! DoNotPay uses artificial intelligence to generate your appeal letter and submit it on your behalf. The company should contact you directly with an update regarding your case.
What if the Appeal Falls Flat Too? Take Cross Country Home Warranty to Small Claims Court!
Don’t stress if CHS shuts your claim down again. You still have the option to escalate and get the justice you deserve in small claims court. DoNotPay can help you send demand letters to them! Our AI Consumer Champion has received the Louis M. Brown Award for Access from the American Bar Association. You don’t need an expensive lawyer or expertise anymore to fight for your rights!
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