Ordered From Amazon, Received an Empty Package Is No Reason for Distress

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Ordered From Amazon, Received an Empty Package? Resolve the Issue Without a Tissue!

We did not have to stop buying the things we needed even during the COVID-19 pandemic, thanks to e-commerce platforms like Amazon, eBay, and many others. Unfortunately, certain unpleasant situations can diminish the joy of shopping.

These often include a package being late, lost, or stolen. Have you ever received an empty package from Amazon? We present available options for handling this situation in the best possible way.

My Amazon Package Arrived Empty—What Should I Do?

Given the number of orders Amazon processes every day, it is normal to come across some delivery problems. Not only can a package be delayed or missing, but it can also contain products you have not ordered or nothing at all—an empty box delivered to your door.

If this happens, you should take the following steps:

Steps To TakeExtra Tips
Check the statusTo make sure your order has been delivered—or that you have not received someone else’s package by accident—you should log in to your Amazon account and confirm where your package is
Get in touch with the sellerIf the status says delivered and you have got an empty package in front of you, you should notify the seller first
Get ahold of AmazonOnce you have exhausted the previous two options, you can file a delivery complaint to Amazon directly
Contact the carrierAnother sensible course of action is to get in touch with the courier company that has delivered the package to you. If the process seems complicated, turn to DoNotPay to handle the communication with the carrier for you
Use DoNotPay to request a refund from the shipping company and skip:
  • Filling out lengthy claim forms
  • Waiting for the carrier’s customer service to answer your phone call

We will walk you through each of the above-listed steps in the following sections.

Determine the Package Status—Make Sure the Delivered Empty Package Is Your Amazon Order

To make sure your Amazon order has been delivered (and that you have not received an empty package from some other retailer or another person’s package), you should sign in to your Amazon account and:

  1. Select Returns & Orders
  2. Confirm the status of your order
  3. Choose Track package if you would like to access details
  4. Copy the tracking number
  5. Open the shipping company’s website
  6. Find their tracking tool
  7. Paste the tracking number to obtain delivery information

If you see that the package was successfully delivered, proceed with the following steps.

Received an Empty Package From Amazon—Contact the Seller

When purchasing from a third-party seller on Amazon, you should contact them first (and not Amazon) if any issues arise. Here is how:

  1. Go to Your Orders in your Amazon account
  2. Choose the problematic order from the list
  3. Select Problem with order
  4. Click on an appropriate topic from the offered list
  5. Choose Contact seller

Arm yourself with patience since it will probably take a few days until you hear back from the seller.

Contact the Shipping Company

Since Amazon and third-party sellers often use outsourced couriers for delivery, you may need to communicate with the shipping company handling your package.

To learn more about these companies’ procedures, go through the following helpful guides to find out what steps to take if your package has been:

Should You Ask Amazon To Step In?

You can contact Amazon customer service if a few days have passed and the seller has not:

  • Contacted you
  • Provided a satisfactory solution to your empty package problem

Besides submitting a delivery complaint, you could also file a refund claim to Amazon directly. Here is how to do it:

  1. Select Your Orders section in your account
  2. Locate your order
  3. Choose Problem with order
  4. Check the problem from the list
  5. Choose Request refund
  6. Provide any additional comments
  7. Click Submit

Keep in mind that Amazon may take up to a week to process your request. In the meantime, you could:

  • Check your inbox or spam folder as you should receive a response via email
  • Follow the status of your request in the Problem with order section of your account

Stop Wasting Time—Use DoNotPay’s Late Delivery Refund Product

Would you be interested in a simple yet efficient way to request a refund from the courier? No need for the hassle because we deal with your delivery issues!

and click through the following steps:

  1. Select our Late Delivery Refund feature
  2. Choose the courier
  3. Provide relevant information about your shipment

It will take you but a few minutes to complete this easy procedure, and DoNotPay will automatically submit your claim to the shipping company.

DoNotPay Takes Care of Your Consumer Rights

Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. We can help you get refunds from any delivery service or company you purchased from, and we can also digest any seller's return policy so that you can both send the product back and get a refund!

DoNotPay is an advocate of consumer rights and can help you bypass time-consuming and tedious processes when dealing with small-time sellers and multinational retailers alike! Check out some of what we can do for you in minutes:

Use Our AI Consumer Champion App to Your Advantage!

Apart from protecting your consumer rights, DoNotPay can break down and fast-track many procedures for you. Use our app to do any of the following and more:

  • Apply for any state's violent crime victims compensation program
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Want your issue solved now?