How To File an Amazon Delivery Complaint in a Snap—Use DoNotPay

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

The Easiest Way To File an Amazon Delivery Complaint

The item that you’ve ordered from Amazon still hasn’t arrived, and now you want to file an Amazon delivery complaint, but you don’t know how. The traditional ways of filing complaints are either outdated or time-consuming, but there are solutions for that.

and file a late Amazon delivery complaint in a matter of minutes.

Reasons Why Amazon Could Be Late With Delivery

If you want to file an Amazon delivery complaint, you should familiarize yourself with the reasons why your package might be late. We’ve made a list containing some of the causes for late deliveries:

Natural disastersIf you’re located in an area that’s hit by a natural disaster—such as hurricanes and tornadoes—your delivery might arrive two or three days after the estimated date
PandemicDue to the outbreak of the COVID-19 pandemic, Amazon had to start prioritizing the shipping of necessary items, such as medical supplies and other household items
Reseller is lateIf your order isn’t issued by Amazon, but by a third-party seller, you can expect a late delivery. In that case, you need to contact the seller by going to the Order Detail page and clicking on the Contact Seller option
Refused deliveryThe delivery might have been refused by someone who was at your address but wasn’t expecting the package
Incorrect addressWrong addresses are a common reason for late deliveries. Be sure to double-check delivery information to avoid additional shipping fees
Small P.O. boxIf a courier can’t fit the package in the P.O. box, he or she will have to return it
Transportation problemsProblems during the sorting process and label damage are not uncommon and could mean the failure of the delivery
Insecure locationCouriers don’t leave packages on addresses that they think are insecure or under bad weather conditions

Tracking Your Package Before Filing a Complaint

Before you decide to file a complaint, you should track your package. To see where your Amazon package is, you will have to follow a couple of steps:

  1. Sign in to your Amazon account
  2. Visit the Your Orders webpage
  3. Select the order you want to track
  4. Click on Track Package

After tracking your package, you should:

  • Check if your shipping address is correct
  • See if you can find a notice of attempted delivery
  • Make sure that someone else hasn’t accepted the delivery instead of you

Can You Get a Refund From Amazon?

You are eligible to get a refund from Amazon if:

If you want to request a refund instead of filing a complaint, you need to:

  1. Go to Your Orders
  2. Find your order
  3. Choose Problem with order
  4. Select the issue you’re facing
  5. Pick Request refund
  6. Describe your problem
  7. Click Submit

How To Complain About Amazon Delivery

If your delivery is late or if Amazon sent the wrong item, you will have to file a complaint. You can choose between these two options to do so:

  • Dialing 00 1 206-922-0880 to contact the Amazon customer support representatives who operate 24/7
  • Answering the chatbot’s questions on the Amazon website and explaining your issue

DoNotPay Turns Filing an Amazon Delivery Complaint Into a Piece of Cake

If filing a delivery complaint seems like a daunting task, don’t worry—DoNotPay has your back. With our Late Delivery Refunds product, you won’t have to waste time trying to contact Amazon’s customer service or find your way on their website. To file a complaint and request a refund in just a few clicks, all you have to do is:

  1. Find our Late Delivery Refunds product
  2. Select the courier and provide us the details about the shipment

We will submit a complaint and compensation claim to the courier’s claims department for you.

If you’re facing other delivery-related issues, rely on DoNotPay to find out:

How To Return an Item Easily With DoNotPay

If you want to return an item to Amazon, you can do so with ease using DoNotPay. Our Item Return Request product allows you to generate a custom request letter which you can send to Amazon. The letter will let them know whether you want a refund or replacement. To use the product, all you have to do is:

  1. from your preferred web browser
  2. Locate the Item Return Request feature
  3. Answer a few questions about your purchase
  4. Include photos of the purchased item if you have any

Find Hidden Money With DoNotPay Effortlessly

Our app can do more than request delivery refunds for you. We can help you identify all your hidden expenses and save your money for more relevant matters. If you use DoNotPay, you can:

Earn Some Extra Cash With DoNotPay's Help

Not only can we eliminate all hidden expenses you have, but we can help you put more money in your pocket! We don't let you forget the smaller but meaningful gains you can make from gift card cash backs, raffle ticket wins, or warranty claims. Our nifty app can also assist you in getting some serious cash by way of chargebacks, insurance claims, airline compensation, college fee waivers, paid clinical trials, or crime victims compensation. We can also show you how to send demand letters to any company or individual for compensation in small claims court.

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