What Should I Do if Airbnb Suspends My Account?

Airbnb is an American company operating a digital marketplace for vacation rentals and homestays as well as tourism activities. Though it has its headquarters in San Francisco, CA, users can access its services via its mobile app and website. In addition, tens of millions of people use Airbnb globally, making it a trustworthy partner.

Airbnb has strict codes of conduct for its users and enforces its rules in rare instances of violations. Extreme measures may include banning user accounts.

It can be frustrating if you realize that your Airbnb account has been suspended. The most logical action would be to appeal the suspension in such a situation. Unfortunately, appealing to suspended accounts can be frustrating for several reasons. It can be time-consuming and energy-draining, especially if it involves back and forth communication.

DoNotPay can help you appeal your Airbnb account ban. Read below to understand more about how to appeal account bans.

What Are the Reasons for Getting Banned on Airbnb?

The main reason explaining why Airbnb bans or suspends accounts is generally to give its customers a positive experience—whether a listing client or a booking client. Below is a summary of reasons why Airbnb bans guests or hosts from accessing its services.

1. Incorrect Listings

As a host, you are responsible for accurately listing rentals on Airbnb. Therefore, you are likely to be banned if you misrepresent anything, post fake pictures, and create false advertising. If you list a property you don't own or aren't allowed to list on Airbnb, it will automatically earn you a permanent ban.

2. Criminal History

Airbnb does not allow guests with past criminal histories to open an account with them. Additionally, Airbnb will ban you if you commit any crime.

3. Identity Theft

Someone can hack into your account or steal your identity to rent an Airbnb. Airbnb uses a sophisticated anti-fraud service that notices any anomalies and acts promptly.

4. Negative Reviews From Hosts or Guests

After an Airbnb stay, hosts can rate their guests and vice versa. Several negative reviews from either side lower your ratings. Over time, if your ratings drop significantly, Airbnb will be forced to ban your account.

5. Booking for Another Person

It is against Airbnb's terms of service to book for someone else. Though Airbnb may have verified you as a guest, it doesn't have a record of the guest for whom you are proxy booking.

6. Expensive Damage

Intentionally damaging an Airbnb rental leads to a permanent ban, since Airbnb feels like you are a danger to other hosts.

Other reasons include:

• Breaking laws repeatedly.
• Circumventing the Airbnb platform to save money will earn you a permanent ban.
• Racial discrimination.

What to Do if You Get Banned on Airbnb

Have you been banned or suspended from Airbnb as a host or guest? Your first instinct should be to submit a formal review or complaint form. If your Airbnb account gets suspended for the first time, you can work to improve your ratings and reviews and avoid a permanent ban.

However, while Airbnb has an appeal process, the company isn't known for being particularly flexible on appeals. Initial suspensions are relatively easier to overturn. Unfortunately, it becomes virtually impossible to overturn if it escalates to a permanent ban.

Here is how to go about an Airbnb ban:

1. Remain calm.
2. Open the appeals form if you have a listing, and your account has been banned.
3. Ensure you are logged into your account before you submit the form.
4. Wait for a final decision.

If you face a permanent ban, you may still attempt another appeal process. If Airbnb doesn't see the value in your listing, you can take your business to its competitors. Some of the alternatives to Airbnb include:

• VRBO
• Booking.com
• The Plum Guide
• Agoda Homes
• Homestay

The Airbnb account ban appeal is tiring and time-consuming. If you are appealing a ban on Airbnb, you may need expert assistance. DoNotPay can help you with the appeal process by reducing your wait time significantly.

Get Your Airbnb Account Bank With DoNotPay

Do you lack the knowledge or time to write an appeal letter for Airbnb's account ban? DoNotPay has got you covered. DoNotPay can help you draft a comprehensive and compelling appeal letter for an account ban. In addition, DoNotPay puts pressure on Airbnb on your behalf to consider and solve your appeal as soon as possible.

Here’s how to appeal to your banned Airbnb account with DoNotPay:

1. Log in to your DoNotPay account and locate the Unban My Account product.

2. Answer a few questions related to your banned account.

3. Click on the Sign and Submit button.

DoNoPay generates a customized appeal letter in a few minutes and sends it to Airbnb. This demand letter contains a two-week deadline for the company to respond promptly, Sign up with DoNotPay to get assistance in appealing your Airbnb account ban.

DoNotPay Can Help You Appeal Banned Accounts on Any Platforms

Do you have any other suspended or banned accounts that you would like to appeal? Besides Airbnb, DoNotPay can help you appeal to banned accounts on virtually any platform. These include:

What Else Can DoNotPay Do?

Recovering a suspended or banned account is one of the many things that DoNotPay can help you sort. Below is a list of extra services you can get with the help of DoNotPay:

• Dealing with copyright protection issues
• Deleting accounts
• Reporting identity theft immediately
• Analyzing Terms of Services (TOS)
• Recovering account passwords

Start the process of drafting an appeal letter with DoNotPay to appeal your Airbnb account ban.