Petco Return Policy During COVID-19 Explained

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A Step-by-Step Guide to the Petco Return Policy—COVID-19 Edition

Did you get a faulty product from Petco and want to return it? We understand how hard it can be to return items during a pandemic. Read this easy-to-follow guide and learn all you need to know about the Petco return policy in times of COVID-19.

If you , we will make the process of returning the items you bought from Petco both quick and stress-free!

Everything You Need To Know About the Petco Return Policy During COVID-19

The only change to the Petco return policy during COVID-19 is the extended 80-day return deadline. Depending on your method of payment, the company will refund you with cash, a corporate check, or a gift card.

If you return your item without a receipt or after the 80-day deadline, Petco won’t refund you with money. The company will provide you with in-store credit instead, which you can spend on their merchandise.

How To Return Your Products to Petco During COVID-19

You can return your item to any of the 1,500 Petco shop locations. As per the standard return policy, Petco requires you to have one of the following proofs of purchase:

  • Store return receipt
  • Purchase confirmation email

To return the item in person, follow these steps:

  1. Go to the Petco website and use their Pet Store Locator
  2. Visit your nearest store
  3. Show an employee the receipt or the confirmation email along with your ID

You can also return the products you’ve bought in-store or online by shipping them by:

  1. Finding your item’s original container
  2. Looking for the address on the packaging slip
  3. Shipping off your item to that address

If you can’t find the original packaging slip, you can ship off your item to the following address:

257 Prospect Plains Road, Ste. B

Cranbury, NJ 08512

Keep in mind that if you return your item in-store, you will get a refund immediately. Should you choose to ship it, you can expect your refund in 7–10 days.

Exceptions to the Standard Petco Return Policy

Not all products purchased at Petco can be returned according to the store’s standard return policy. The exceptions include:

  • Prescription food
  • Pharmacy products
  • Cali Vinyl Pet Flooring
  • Pet animals

Each item is subject to different criteria. Check out the table below for more details:

Prescription foodShip to distribution center
Pharmacy productsNon-returnable in store or by mail. Contact customer service at 1-877-738-6742
Cali Vinyl Pet FlooringSubmit a request to Cali Vinyl at (888)788-2254
Pet animalsInform Petco Customer Service at 1-877-738-6742

If the Petco return policy seems too complicated, avoid the needless hassle and sign up for DoNotPay! Our app will create and send a professional return request letter in your stead!

Initiate a Return Request to Petco Problem-Free

Dealing with any company when returning an item is tiresome and stressful. You don’t need to bother with the pesky Petco return policy during COVID-19.

DoNotPay will create a personalized return letter according to the information you provide and send it to Petco on your behalf. The letter will include a deadline during which the company is expected to process your request, as well as a shipping label allowing you to return your goods free of charge!

Here’s what you have to do to return your items the simple way:

  1. Choose the Return My Purchase product
  2. Enter the specifics of your return request

If you’re dissatisfied with any other company’s product and want to return it, this table contains some of the other companies DoNotPay can also help you with:


The Company Doesn’t Want To Refund the Damaged Item? We’ll Help You Get Money in Other Ways

If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal AI Consumer Champion assistant. We’ll create any document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire.

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