Due to Operating Conditions, Your Package May Be Delayed—What To Do
Are you concerned because UPS says that, due to operating conditions, your package may be delayed? Don’t fret! We’ll explain what you can do in situations like this one.
Sign up for DoNotPay and learn how to file claims and request refunds effortlessly!
If you have been informed that, due to operating conditions, your package may be delayed, it’s possible that one of the following issues occurred:
- The address you provided contains incorrect info
- You weren’t present when a courier driver attempted to make a delivery
- There was incorrect information in the order form you completed (a city name written in a street name field or similar)
- You changed the delivery address after the initial address was confirmed by the system
- Customs caused a delay due to incorrect or incomplete documentation
- The access to your property requires a courier to have an access code that you failed to provide when placing the order
- The items you ordered were marked as undeliverable—certain items are restricted and can’t be transported, so if you order such an item, it will probably cause a delay
- There were unforeseen situations, such as bad weather, roadblock, or other occurrences outside the courier’s control
- Certain temporary technical issues occurred—in situations like that, you should be informed that an issue arose, and a new delivery time estimate should be provided
The good news is that no matter which of these issues caused a delay, you can contact a courier and have it resolved. If they are unresponsive or refuse to cooperate, you can file a claim for a missing package and request a refund.
There is more than one way to track the delayed package. Check out the table below for details:
|Tracking Your Delayed Package With||What To Do|
|Reference Number||If you don’t have the reference number, ask the shipper for help, and complete the next steps:
|UPS My Choice||Signing up for UPS My Choice allows you to track your package without the reference number. Here’s what you need to do:
|UPS InfoNotice||In case the UPS driver can’t deliver the package to your address, you’ll get a UPS InfoNotice. This is how you use it to track your order:
While you can’t file a claim for a delayed package, you can file it for lost or damaged packages. If a courier fails to deliver your delayed package, it will be considered lost, and you’ll be able to file your claim.
You can visit the UPS Claims page and file your claim following the next steps:
- Create a UPS account or sign in to an existing one
- Provide the required info (such as the tracking number, status, etc.)
- Pick Lost Package as the issue you want to report
- Select Next
- Provide all the necessary documentation and as much evidence as possible to support your claim
- Hit Submit
If you’re looking for an efficient and straightforward way to file claims from the comfort of your couch, DoNotPay offers a convenient solution!
You can request a refund if a UPS driver doesn’t attempt to make your delivery by the guaranteed date and time, but you don’t have to do it on your own! DoNotPay jumps in with a neat feature that helps you file a claim in only a few clicks!
Avoid spending hours waiting in lines and follow these steps to file a claim or request a refund in minutes:
- Sign up for DoNotPay
- Access the Late Delivery Refunds feature
- Pick the courier and provide the required info
Our app will send your claim to the UPS claims department, and you can rest assured your claim will be processed in a timely manner.
If you need further info regarding UPS services, we’re happy to provide you with answers to the commonly asked questions, including:
- How late does UPS deliver packages?
- What can I do if a UPS package doesn’t arrive on the delivery date?
- Where is my UPS package?
- What should I do if UPS says ‘delivered,’ but there is no package?
- How can I handle a UPS delayed delivery?
- Can I get a refund if UPS delivers the wrong package?
DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. Use our app to find out how you can return an unwanted item to any company or get a refund for any service.
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