A Complete Guide to the Rainbow Return Policy

Item Return Request A Complete Guide to the Rainbow Return Policy

Is There a Pot of Gold at the End of the Rainbow Return Policy?

It’s easy to make a mistake when buying clothes, especially if you do it online without trying it on first. It should also be easy to return clothes you’re unhappy with, but it seldom is. In this article, we’ll take a look into the Rainbow return policy and explain how it works and how much of a hassle returning an item to the company is.

While we’re at it, we’ll provide you with an alternative method for filing a return request. With DoNotPay, you can file a return request with Rainbow in a jiffy. We can help you request a return from various other stores, too, including Ann Taylor, Famous Footwear, and Adidas.


Rainbow Return Policy: What You Need To Know

To make a return request, you have to do so within 30 days of the original shipping date. If you receive a damaged or incorrect item, the Rainbow return policy states you should contact their customer support immediately to make them aware of the problem. You can get in touch with them by sending an email to customerservice@rainbowshops.com or calling them at 1-844-572-4626.

If your item didn’t arrive damaged, but you’re still unhappy with it, you don’t have to call the company before filing your return request.

What you have to do is make sure the product you’re returning fulfills is:

  • Unopened
  • Unworn
  • Unused
  • In resalable condition

Rainbow has a list of items for which they don’t accept return requests. These include:

  • Face masks
  • Earrings
  • Gift cards
  • Underwear, lingerie, shapewear, and intimate apparel
  • Bathing suits, swimsuits, or bikini sets
  • Any orders marked as “final sale”

Rainbow does not accept any exchange requests. If you want another product in return, you will have to place another order.

How To Initiate Your Return Request

You can return unsatisfactory Rainbow products by shipping them back or by visiting one of the Rainbow stores. You can use their Store Locator page to find one in your vicinity. Bear in mind that there are return restrictions depending on the place of purchase:

Place of Purchase Mail Returns In-Store Returns
Online Yes Yes
Store No Yes

Mail Returns—Online Purchases Only

To file a return request with Rainbow, you should complete the steps below:

  1. Fill out the return form on the packing slip
  2. Place the packing slip and the product in a box
  3. Pack and seal the box with tape
  4. Remove the original shipping label and affix the return label to the outside of the box
  5. Drop off the package to any U.S. Post Office location or a local postal carrier

Every Rainbow shipping package contains a prepaid return label. If you decide against using the provided return label, you can use a shipping company of your choice. In that case, ship the package to rainbowshops.com, 2951 Grant Ave, Philadelphia, PA 19114.

In case of a damaged product, Rainbow will reimburse you for shipping costs. If you’re unhappy with the product you’ve received, but the item isn’t damaged, you will be the one covering the costs. If you use the return label, the company will deduct $6.95 from your refund amount.

Rainbow claims it takes them up to five business days to review your request from the day they receive your package. If your request is successful, they will send you a refund to the original form of payment. It will take at least one billing cycle before the funds show up in your account.

In-Store Returns—Rainbow Store Return Policy

You can visit any Rainbow store at your convenience to file a return request (not only the one where you originally bought the item). Make sure you bring the packing slip together with the merchandise. If you want Rainbow to accept your request, all original tags have to be in place.

In-store refunds will also go to the original form of payment. The only exception to this is if you made an online purchase using PayPal. In that case, you will receive store credit as a refund.

Rainbow Return Policy—How Can DoNotPay Help?

Don’t see a reason why you should bother filling out forms and waste time visiting Rainbow stores? We don’t either! You can use DoNotPay instead and let us deal with the whole process for you. All you have to do is complete the following four steps:

  1. Sign up for DoNotPay
  2. Visit the Item Return Request page
  3. Answer a few questions
  4. Send the request

We will be in direct communication with Rainbow about your return request—all you need to do is ship the item to them. Once they finish reviewing your request, we will inform you of the outcome. You can follow the progress in our app.

You Can Use DoNotPay To File Return Requests With Other Companies

Rainbow is not the only retailer whose item you want to return? Don’t worry—DoNotPay handles return requests with hundreds of companies from various industries, including:

Microsoft Wayfair T.J.Maxx
Macy’s Sears Etsy
Urban Outfitters Bed Bath & Beyond PetSmart
Kohl’s REI Vans
Walmart Costco Victoria’s Secret
Target Nordstrom SHEIN
Sephora eBay Ulta

DoNotPay Offers More Than Swift Returns

Our AI-driven app has a plethora of products that can help you save time and money. Once you sign up for DoNotPay, you will be able to:

Check Out Our Full Product Range

There’s so much more to DoNotPay than filing return requests. With our app, you can cancel any membership, sign up for a free trial risk-free, get a virtual credit card, sign up for a clinical trial, map sex offenders in your area, and demand a refund from any airline.

If you want to reduce your property taxes, get help paying your bills, enter raffles and sweepstakes, find your unclaimed funds, or prepare for a government test, DoNotPay is the only solution you need!

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