National Auto Care Warranty Claims 101

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A Guide to Claiming National Auto Care Warranty

National Auto Care is one of the longest operating companies offering car warranties, insurance products, and asset protection products. It has been in business since 1984. It has an A+ rating with the Better Business Bureau, which not many companies receive, and it is famous for its finance and insurance service coverage.

Even though National Auto Care offers extensive coverage, users have complained that their warranties have often been rejected. If you are having problems with claiming your warranty, use DoNotPay to help you through the process.

What Does National Auto Warranty Service Include?

The company’s plan options are only available through dealerships and financial institutions.

National Auto Care offers three warranty plans:

  • Core VSA
  • Elite VSA
  • Pre-owned plus VSA

Every warranty plan has multiple subcategories with different coverage details. Some also include additional component protection.

What Does the Core VSA Plan Offer?

If you are looking for a more affordable and high-level vehicle warranty, you can see the VSA plan coverage details here:

Core VSA PlanCoverage DetailsVehicle EligibilityLongest Term Limit
PinnacleBumper-to-bumper coverage, with exclusionsUp to ten years/156,000 milesSeven years/100,000 miles
PowerWrapVehicles still under manufacturer’s warranty, without Powertrain coverageUp to five years/60,000 milesTen years/100,000 miles
PreferredComponents listed in the contract with comprehensive coverageUp to 15 years/156,000 milesSeven years/100,000 miles
MedallionComponents listed in the contract with mid-tier coverageUp to 15 years/156,000 milesSeven years/100,000 miles
PowertrainEngine, transmission, and drivetrain coverageUp to 15 years/156,000 milesSeven years/100,000 miles
DieselWrapDiesel vehicles protected under factory powertrain warrantiesUp to five years/60,000 milesSix years/100,000 miles

What Does the Elite VSA Plan Offer?

Elite VSA offers premium limited liability coverage, which includes additional component protection. The Elite protection plans are:

Elite VSA PlanCoverage Details

Premium Elite

Top-level plan with standard coverage and additional component protection

Standard Elite

Mid-level plan for parts of the engine, transmission, drive axle, turbo/supercharger, and additional component protection

Powertrain Elite

Basic-level plan for parts of the engine, transmission, drive axle, turbo/supercharger

What Does the Pre-Owned Plus VSA Plan Offer?

The Pre-Owned Plus VSA plan offers coverage for vehicles of any age that you can claim at any time. The details and plans of coverage are:

Pre-Owned Plus VSA PlanCoverage Details


Comprehensive limited coverage for any covered part or component not listed in the exclusions section

Powertrain Plus

High-level coverage for components listed in the contract


Protection for parts of the engine, transmission, drive axle, and turbo/supercharger

Engine Only

Protection for the engine and turbo/supercharger

For any plan, you can buy additional coverage that includes:

  • Roadside assistance
  • Transportation reimbursement
  • Trip interruption coverage

How To Claim a National Auto Care Warranty

National Auto Care doesn’t offer its warranty plans directly and doesn’t allow direct claims of the warranties either. You can only obtain your warranty with the car dealerships or financial institutions you bought it from.

If your vehicle is still under the original manufacturer’s warranty, you should return the vehicle to a manufacturer-authorized repair facility or dealer.

All warranty claims must be approved by the National Auto Care administration before any repairs are done. You will have to tell your service provider to call and ask for approval first. This can complicate the process as National Auto Care’s users have complained that the customer service often doesn’t answer the calls.

If you still want to call National Auto Care’s customer service on your own, the contact number is 1-855-333-9545.

File a Warranty Claim in a Flash With DoNotPay

Are you having problems claiming a warranty? Do you want to know what the worst extended auto warranty companies are so you can avoid them? DoNotPay can help you!

Our app was created to help you with any warranty claim issue you may have, including an extended warranty for used cars. We can also help you resolve problems with a dealer who refuses to cancel an extended warranty.

If you want to know how to claim a car warranty with DoNotPay, do this:

  1. Open DoNotPay in any
  2. Choose the Claim Warranty option
  3. Click on Car Warranty
  4. State if you have an extended warranty or not
  5. Explain your problem in detail

We will automatically submit your claim to the chosen company when you provide the necessary details.

Helping you claim a home warranty is also not a problem. Our home warranty reviews are helpful to see which home warranty providers are good and how to avoid scams. We can help you find the best home warranties in America.

Appeal a Denied Warranty Claim With DoNotPay

Many people give up on claiming a warranty if they get rejected the first time. This is only a waste of your money and investment. If a warranty provider refused your claim, we can help you submit an appeal.

To submit an appeal with us, here’s what you should do:

  1. Open DoNotPay in your
  2. Choose Appeal a Denied Warranty Claim
  3. Decide if you are appealing against a claim denied by a product manufacturer or an extended warranty provider
  4. Provide information on your denied warranty claim and the company

We will create an appeal letter and send it to the company in your name when you finish the steps.

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