What You Should Know About Etihad Lost Baggage Claims

Find Lost Airport Items What You Should Know About Etihad Lost Baggage Claims

DoNotPay Can Help Recover Etihad Lost Baggage Swiftly

Losing your baggage while traveling is stressful no matter where or how you lost it. What’s more, the process of reclaiming missing luggage takes ages—but we’re here to help.

In this article, we will show you the step-by-step guide on how to report and reclaim Etihad lost baggage and how to use our app to streamline the whole process.

Etihad Lost Baggage—First Thing To Do

If you can’t find your baggage upon arrival, you must contact Etihad’s baggage service at the airport to file a Property Irregularity Report (PIR). You will be asked to provide:

  1. Your flight code
  2. Date of incident
  3. Contact details
  4. Number of lost baggage
  5. The specifics of the luggage (color, type, size, etc.)

This report will give you a unique reference code you can use to track the progress of your luggage investigation via Etihad’s WorldTracer.

If you’ve left the airport before reporting your lost baggage, you can contact the Baggage Service department at the airport of your arrival within 48 hours. The following table lists Etihad’s Baggage Services in the U.S.:

Name of Airport Phone Number
O’Hare Airport, Chicago
  • Telephone: + 1 773 377 1538
  • Operating hours: 2 p.m.–7 p.m.
John F. Kennedy Airport, New York
  • Telephone: + 1 718 751 3148
  • Operating hours: 2 p.m.–10.15 p.m.
Dulles Airport, Washington DC
  • Telephone:
  1. + 1 703 572 4429
  2. + 1 703 572 4430
  • Operating hours: 4:30 p.m.–9 p.m.

While Etihad tracks your delayed luggage, you can submit a claim to cover the expenses of essential purchases you have had to make because of the bag delay. All compensation claims must be submitted within 21 days of filing the lost baggage report.

If your bag still hasn’t turned up even after 21 days have passed, it will be declared lost, and you can claim a lost baggage compensation with Etihad. Keep in mind that lost baggage marked with the Limited Release Baggage Tag can’t be compensated for.

Etihad Lost Baggage Claim—Suggestions

Etihad advises customers to not put the following items inside their checked luggage:

  • Fragile or perishable items
  • Jewelry, watches, and similar high-value accessories
  • Cameras and accompanying equipment
  • Computers or other electronic devices
  • Stored data on USBs or hard drives
  • Important identifications and documents, such as passports, certificates, visas, or business papers
  • Medication or medical equipment

Refer to Etihad’s Conditions of Carriage policy to see what item types the airline will cover in the event of a loss.

Lost Baggage During a Transportation Security Administration (TSA) Inspection?

If you believe that your suitcases or their contents have been lost during a TSA screening, you can directly contact the TSA’s lost and found as follows:

  • Over the website
  • Via email—TSAClaimsOffice@tsa.dhs.gov

Let DoNotPay Help in Recovering Your Etihad Lost Baggage

Finding something you lost at the airport can be a time-consuming and stressful endeavor. Oftentimes, you have to recount the same information to multiple departments and wait long to hear from any of them back.

Skip the hassle and let us contact the airport or the airline in charge on your behalf. Here’s what you need to do:

  1. Log in to your DoNotPay account
  2. Locate the Find Lost Airport Items feature
  3. Provide our chatbot with the details of your incident and your lost item

The app will generate a detailed lost item report and forward it to the department you specified. You can also use our apps to locate other missing items, like a ring, phone, wallet, glasses, or keys.

Want to claim compensation for delayed bookings, canceled flights, or unsatisfactory airport service? We can handle that as well!

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