Your Item Was Forwarded to a Different Address? Here’s What To Do

Late Delivery Refunds Your Item Was Forwarded to a Different Address? Here’s What To Do

Your Item Was Forwarded to a Different Address? Don’t Worry—DoNotPay Offers the Easiest Solutions

Patiently waiting for a package you ordered online to arrive only to find out that your item was forwarded to a different address is never a pleasant experience. If this has happened to you, and you aren’t sure how to solve this issue, fret not because DoNotPay has your back!

Our easy-to-follow guide will teach you how to report the problem, submit a claim, and get a refund in a few easy steps!

Why Was My USPS Package Forwarded to a Different Delivery Address?

Your USPS parcel usually gets forwarded to a different address because:


  • There’s an error in the address on your USPS package—Your handwriting was unclear, or you misspelled your street name by accident
  • You changed your address recently—Someone from your family might have requested an address change, or you moved recently
  • The courier made a mistake—There’s a possibility that the courier made an error and delivered your package to the wrong address

What To Do if Your Package Was Forwarded to a Different Delivery Address

In case the error was on your end, you will have to contact the sender or wait for the person who received the package to report it to USPS. This could take a couple of days, depending on the party that received your item.

If you’ve correctly entered your address, and it’s the courier’s fault you didn’t receive your package yet, you can:

  1. Report the problem to USPS
  2. Request a refund via USPS
  3. Use DoNotPay and get your money back in a few clicks

How To Request a Refund for a Package Forwarded to a Wrong Address

Here’s a table with all the options you have to request a refund:

Refund Option Details
USPS website Requesting a refund on the USPS website requires you to have the tracking number of the item or purchase receipt.

Here’s how to do it:

  1. Log in to your USPS account
  2. Find Activity History
  3. Click Request a Refund
  4. Fill out the form and provide all the required information about the package and your request
Phone Call 1-800-275-8777 and explain your issue to the USPS customer service representatives. Give them all the details and then follow the instructions provided
In person Getting a refund in person requires you to visit the nearest USPS location. Once there, you will have to fill out a request for the package forwarded to the wrong address
DoNotPay DoNotPay is the fastest and the most efficient way to request a refund

How To File a Claim With DoNotPay and Get Your Money Back in a Flash

If you want to file a claim without wasting your time and nerves speaking to the USPS customer service representatives or filling out forms, turn to DoNotPay! Our Late Delivery Refund product allows you to request a refund from the comfort of your couch. The whole process takes less than a couple of minutes to complete, and it’s super easy!

Here’s how it works:

  1. Sign up for DoNotPay
  2. Select USPS as the courier service
  3. Provide the required info
  4. Submit your request

Once you finish, we will automatically submit the claim to the courier’s claim department in your stead.

How To Avoid Having Your Item Forwarded to a Different Address Again

To spare yourself the potential headache, here’s what you should do to receive the package at the right address:

  • Double-check the address and confirm it with the sender
  • Track your package by:
    1. Going to the USPS Tracking page
    2. Finding the Search or Track Packages box
    3. Entering your tracking number in the search field
    4. Hitting Track
  • Insure your package—It allows you to use DoNotPay in case things take the wrong turn. Our Insurance Claims product will let you claim your insurance money, and all you have to do is:
    1. Sign in to your DoNotPay account from your preferred browser
    2. Search for the insurance type
    3. Type in the information such as your policy number and contact details
    4. Tell us why you’re filing the claim and provide details of the incident

DoNotPay Provides You With Solutions for Other Delivery-Related Issues

DoNotPay has a vast library of helpful articles about various delivery-related problems, including:

Deal With Companies on Your Terms Using DoNotPay

Claiming late, missed, and damaged item delivery refunds is only one in a sea of services you can get with our app. We can show you how you can:

As if that were not enough, we can also unsubscribe you from a company’s email list, stop any annoying robocalls or robo texts they are bothering you with, and cancel any service or free trial you’re unhappy with or are no longer using. Our Free Trial Card and Burner Phone products can help you try out any service without being spammed or auto-charged later on.

What Other Services Can DoNotPay Extend?

DoNotPay is invaluable when dealing with companies and their confusing policies, but we can also help you bypass tedious government procedures. If you use our app, you’ll have no trouble filing FOIA requests, passing government exams, reducing property taxes, as well as drafting legal documents and getting them notarized in a single app!

To top it off, we’ll also help you claim lost assets, delay bills, locate an inmate, report stalking and harassment, or take anyone to small claims court in any U.S. state.


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