Make the Most of Your Verizon Phone Warranty

Verizon needs no special introduction, being one of the largest telecommunications companies in the U.S. It provides TV, phone, internet, and wireless services to millions of subscribers.

If you have a Verizon cell phone and you’re wondering about your phone warranty, or you need to file a warranty claim, you’re in the right place. We’ll break down the Verizon phone warranty and suggest the best way to claim it successfully!

What Is Verizon Phone Warranty Coverage?

Verizon has more than one device protection option. You need to have one of them for your phone if you wish to file a warranty claim. Check out the details for each option:


All of the protection plans have their intricate features, so you should check your plan to know what it covers and what deductibles and additional services it offers. The table below shows what Verizon coverage plans usually include:

Verizon Covers Verizon Doesn’t Cover
  • Lost phone
  • Stolen phone
  • Malfunctions
  • Internal, electrical, or functional issues
  • Broken case, battery, earbuds, home charger, and car charger
  • Water damage (unless you have WPP)
  • Cracked screen (unless you have WPP)
  • Defects from misuse or neglect
  • Damage from normal wear and tear

How To File a Verizon Phone Warranty Claim

To file a warranty claim at Verizon, you need to have your Verizon Wireless Account PIN ready. If there are any deductibles associated with your claim, you have to pay them when filing the claim.

You can submit a Verizon phone warranty claim in a few ways:

Can You Claim Your Warranty With Yes/No
DoNotPay Yes
Email No
Phone Yes
Letter No
In Person No
Asurion’s Website Yes
My Verizon App Yes

File a Verizon Phone Warranty Claim Over the Phone

If your phone is lost, stolen, or damaged, you should call Asurion at (888) 881-2622. In case your phone has a manufacturer’s defect, call Verizon at (800) 922-0204. Explain your situation and request to have your phone repaired or replaced.

File a Verizon Phone Warranty Claim on Asurion’s Website

In case your phone is lost, stolen, or damaged, you can file a claim on Asurion’s website:

  1. Click on Get Started
  2. Enter the wireless number of your device
  3. Tap on Continue
  4. Follow the prompts and submit your claim

File a Verizon Phone Warranty Claim in My Verizon App

You can also file a warranty claim in My Verizon App in the following way:

  1. Tap on Menu in the top left corner
  2. Click on Devices
  3. Find your device and hit Manage Device
  4. Click on Lost, stolen, or damaged device? Start a claim
  5. Type in the requested information and follow the prompts to file the claim

Submit a Verizon Warranty Claim Using DoNotPay

Since Verizon is a large corporation offering different devices and services, it can be overwhelming and intimidating to look for information on its website and file a warranty claim on your own. Not to worry—DoNotPay can swoop in! Our app can be your virtual assistant and help you get the best out of your Verizon phone warranty.

Once you open DoNotPay in a web browser, follow these steps:

  1. Access the Claim Warranty feature
  2. Tap on Warranty on a Purchased Item
  3. Enter Verizon phone and answer a few questions
  4. Click on Submit

It’s that easy! DoNotPay provides the fastest way of submitting a warranty claim, be it car, home, or extended warranties for used cars.

Appeal a Verizon Cell Phone Warranty Claim With DoNotPay

More often than not, companies refuse warranty claims. You shouldn’t give up if this happens to you! With DoNotPay’s help, you’ll build your case, appeal the original claim, and get your phone repaired or replaced!

Check out how it works:

  1. Open DoNotPay in a web browser
  2. Select Claim Warranty
  3. Choose Appeal a Denied Warranty Claim
  4. Answer a few questions about your phone and Verizon
  5. Give details about the original warranty claim
  6. Tap on Submit

DoNotPay will send your appeal letter to Verizon immediately. They will contact you directly with the status of your claim.

Use DoNotPay for No Issues on the Horizon

Are you having more warranty troubles? Check out our article on home warranty reviews, home warranties of America, or situations when a dealer refuses to cancel an extended warranty, and you might find answers to your questions.

Is Verizon giving you a hard time in other ways? We can help you cancel a Verizon service or your Verizon Wireless membership, get a refund from Verizon, and if push comes to shove, sue Verizon in small claims court.

For any other big and small issues, open DoNotPay in your web browser, and you’ll be able to: