Request a Refund From Verizon in the Fastest Way Possible 

Although Verizon is touted for its exceptional mobile and wireless services, their refund policy is notoriously vague. If you are wondering how to get a refund from this telecommunications giant, DoNotPay is here to help. Verizon doesn’t specify how you can ask for a refund in their limited refund policy, but DoNotPay can take care of that problem in a matter of minutes. 

Request a Refund From Verizon With DoNotPay 

DoNotPay offers you the fastest way to request your money back without going through complicated administrative processes. If you are looking to request a refund from Verizon, follow these steps:

  1. Open DoNotPay in your web browser or the iPhone app
  2. Find the Chargeback Instantly tab and click on Get Started
  3. Put in your full name and bank information
  4. Fill in Verizon when asked about merchant’s info
  5. Decide if you want to send the dispute letter yourself or let DoNotPay do that for you

After you submit the request, DoNotPay will contact your bank and also send the letter with the Visa and Mastercard codes that can help you win your case. If you want DoNotPay to contact your merchant first, we will do that for you as well. 

Verizon Refund Policy 

Verizon’s refund policy is pretty clear when it comes to the 12-month subscription. Once you disconnect from Verizon’s 12-month subscription service, you will receive a credit balance on your final bill. In case there is some credit left, it will be automatically refunded. If you did not receive your refund and want to check the refund status you can do that by:

  • Contacting customer service 
  • Going to Verizon website  

Provided that you do not owe any money to Verizon after your final bill, Verizon will find you eligible for a refund. In case you paid your last bill by check or direct deposit, Verizon will refund the money directly to that account. 

If you want to handle this process in a much easier and quicker fashion, let DoNotPay land you a hand. 

How Long Do Verizon Refunds Take?

Verizon states that it takes up to 60 days for you to receive a refund. If you want to check the refund status, you can do that by:

  1. Log in to My Verizon 
  2. Select Billing
  3. Click on View Bill
  4. Select Options and then click on Check Refund Status

You can also check if you are eligible for a refund by contacting their customer service support.

How to Refund Verizon Prepaid Card

The Verizon prepaid service allows you to call, send texts, and use data on your mobile device by paying one month in advance. Verizon does not give out refunds for prepaid services. When you want to terminate the prepaid contract contact customer service at 888-294-6804 or simply stop paying for the service.  

Putting funds in your account will activate it for a full month, and if there are still funds available, then the service will automatically renew next month. Once there is no more money on the account, your account will be suspended, and after 60 days, any remaining balance will be forfeited and the account canceled. 

Can I Request a Refund Via 

Yes/No

DoNotPay

Yes
Phone

Yes

In-Person

No
Online

Yes

What Is Verizon Wireless Refund Policy?

If you purchased a wrong phone or an accessory online, you have 14 days from the day you bought the product to return it and receive a refund for the device. You also have the option to exchange it, if you decide to do so. To return a product and get a shipping label you need to: 

  1. Log in to your Verizon account 
  2. Find you order and select Return Products 
  3. Click on the product you would like to return 
  4. Proceed through the remaining steps to finish the process
  5. Attach the printed label to the shipping box and send it 

Bear in mind that you can only do this if you bought the product:

  • Online
  • By contacting Verizon customer service reps 
  • In a Verizon store 

Note that you usually cannot cancel the order once it is submitted. If you made a wrong purchase and realized it immediately, you can try and call Verizon customer service support to cancel that order. If you would like to avoid being on hold for ages yourself, use DoNotPay and jump the phone queue

Sometimes, the customer service is of no help at all. In that case, you can try:

  • Submitting another order until the initial order arrives, then send it for exchange 
  • Wait for the original order to arrive and then exchange it for something else

When you buy a product online and choose the in-store pick-up option, you cannot change or cancel the order; instead, the order is canceled automatically if you do not pick up the product within three days after the purchase. Once the order is canceled you will get your money back.

Verizon also offers a Buy One Get One Free deal where you can pay for one device and get the other for free. To get a refund for this deal, you need to return both devices.

Refunds for credit card purchases take from three to five days to be processed.

Note that you will have to pay a restocking fee of $50, which applies to any return or exchange for a wireless device. 

Issues You Might Encounter With Verizon Refund

Although Verizon is probably doing its best to keep its customers satisfied, according to many posts on their community forum, they are not doing a good job. Many people get unclear explanations regarding their refunds. 

Verizon is making false promises, and people are frustrated. One customer canceled a phone order and wanted her $322 refunded. Although many customer service representatives promised her that she would get her money back, that ended up not being the case.

If you choose to go with DoNotPay, you can avoid such issues and inconveniences and request a refund without ever leaving the comfort of your home.  

Another problem people encountered was getting a refund for their Verizon subscription services. Another user stated that Verizon denied him a refund even though he paid every bill. 

If you are eligible for a refund and Verizon refuses to give it to you, try suing them in small claims court with the help of our robot lawyer. We will gather evidence about your case, and create a script that you can use in court.

Do you need help with Verizon FiOS charges or want to know how to lower your Verizon bills? We can take care of it. Are you perhaps annoyed by Verizon robocalls? We can help you block them and get compensation!

What Else Can DoNotPay Do to Assist You?

We are at your disposal 24/7. We strive to take care of any legal issue you might encounter. If you are constantly travelling and tired of Delta Airlines delaying your flights of American Airlines canceling them, don’t worry — you can get compensation using DoNotPay for that as well. If you don’t want to pay for a Bumble or Tinder monthly subscription, we can take care of that and many other things regarding: