UPS Out for Delivery but Not Delivered? Here’s What To Do

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UPS Out for Delivery but Not Delivered? DoNotPay Has the Answers You Need

Is your package from UPS out for delivery but not delivered? This article will answer all of your questions regarding the issue. It will also explain how to get a refund for late deliveries from UPS using DoNotPay’s handy product that will save you time and effort.

If a Package Is Out for Delivery, Will It Arrive Today?

The UPS ‘out for delivery’ shipment status means that your package has reached the hub that’s closest to your location and that the courier will pick it up either today or the day after. That doesn’t necessarily mean that your package will arrive today, though.

UPS Package Out for Delivery but Not Delivered? Here’s Why

You should familiarize yourself with some of the most common causes why your package is late before you take any further action. It may be late because:

  • You mistakenly misspelled your street name, and your package got delivered to the wrong address. UPS will charge you $15.90 for a redelivery
  • Your area is facing bad weather conditions
  • The retailer forgot to attach a commercial invoice or packing list, and your package won’t be provided clearance
  • The courier made an error during the delivery

What Can You Do if UPS Says Out for Delivery, but the Package Never Came?

In case UPS says that your package is out for delivery but it never came, you will have to track it down. By doing this, you will know whether the courier made a mistake or if your package got stolen or delivered to the wrong address. Here’s how to track your UPS package:

  1. Go to the UPS Tracking page
  2. Enter your package tracking number
  3. Hit the Track button

If you’ve lost your tracking number, you can track your package through:

  1. Reference number
  2. UPS My Choice
  3. UPS InfoNotice

Tracking With Reference Number

Before placing an order, UPS will offer to assign a reference number to your package. It can either be:

  • A description of the product
  • The order number of your product

To track your order using the reference number, you will have to:

  1. Go to the UPS Tracking page
  2. Click on Track by Reference Number
  3. Choose the shipment type
  4. Input the reference number and shipper account
  5. Fill out the dates
  6. Enter your ZIP code
  7. Click on Track

How To Track Your Package With UPS My Choice

UPS My Choice allows you to set where, when, and how your package will be shipped. You will be able to see where your parcel is in real-time, and you’ll be notified via email or text message if anything changes.

Tracking Your Order With UPS InfoNotice

In case of an unsuccessful delivery attempt, the courier will leave you a UPS InfoNotice—a paper containing all the important information about the delivery.

You can then use it to locate your package and change the delivery date and shipping option. Here’s how you can do so:

  1. Go to the UPS Tracking page
  2. Enter the 12-digit number found on the UPS InfoNotice
  3. Find Tracking Summary
  4. Select Change Delivery
  5. Choose another delivery option

What To Do if the UPS Out-for-Delivery Package Was Not Delivered

If your UPS package wasn’t delivered, you could do the following to solve the problem:

Solution Explanation
Explain your problem
  • Dial 1-800-742-8577 (1-800-PICK-UPS®) and talk to UPS customer care
  • Explain your problem in an email and send it to
Request a refundIf you want to request a refund, you can do so in the following ways:
  1. Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund
  2. Log in to your UPS account and:
    1. Go to the UPS Billing Center page
    2. Select Request a Refund
  3. and use our Late Delivery Refund product to submit a refund request in minutes

How To Get a Refund Swiftly With DoNotPay

Do you want to avoid explaining your problem to UPS customer service? Use DoNotPay instead and request a refund in a matter of clicks.

Here’s how to submit a claim with our AI-driven app:

  1. Find our Late Delivery Refund product
  2. Answer a few questions about the delivery
  3. Submit the request

That’s not everything DoNotPay can help you with! We have a plethora of articles prepared for you in case you ever face other delivery-related issues, such as:

Check Out the Scope of DoNotPay's Services

DoNotPay is capable of way more than handling late or missed deliveries. We are experts in securing refunds and chargebacks, gift card cash backs, airline compensation, as well as making returns on unsatisfactory purchases. We have a way of dealing with hard-to-reach customer services and hard-to-get-out-of mailing lists.

If you need to deal with important paperwork, our app can assist you every step of the way. We can draft documents for you and show you how to write them yourself; we can connect you with a remote notary who can notarize your documents 24/7; we can also help you send the docs to any recipient using our convenient online fax functionality!

For a full scope of our services, check out our learning center.

Stay Safe at Home and Enlist DoNotPay To Do Your Bidding

It's not easy to keep tabs on your obligations during these trying times ridden with uncertainty. That is why DoNotPay has developed numerous features to help you cross tasks off your list while staying safely in your home. Here's what else you can get done from the comfort of your armchair through our app:

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