Contact Lyft Customer Service the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Lyft Customer Service Lickety-Split with DoNotPay

for assistance with your ride shouldn't take weeks or even days. It shouldn't even take hours. While it's understandable that a company may have a lot of customer calls to get through, there should still be a system in place to help get customer concerns addressed quickly without the need to wait on hold for hours at a time.

You can contact significantly faster if you utilize DoNotPay. We'll help you skip the hold line and connect you with a representative promptly.

Contact Details for Lyft

Whether you need to request a refund, report a lost phone or handle other business with the company, you can contact them via any of their provided methods. They indicate that their support team is available daily from 5 am to 9 pm PST.

Lyft Support/FAQ Site
Lyft Phone Number 1 (domestic)631-201-5938
Lyft Phone Number 2 (international)855-865-9553
Lyft Support
Lyft Twitter Account
Lyft Facebook Page
Lyft Instagram Page
Lyft Reddit Page

You should reach out on social media if you need further help. Lyft is especially responsive on Twitter, where they have created the Twitter handle, @AskLyft, for customers to direct their questions. The page says it's their "official Twitter support channel" that's available 24/7.

Their Reddit page is also well-utilized by riders and drivers alike. You may be able to search there for answers and opinions about the company from others.

Lyft Quick-Help Guide

Lyft does offer a Help section where you can get fast answers to your most pressing questions. Several posts are available to help address common concerns, such as

  1. How to share ride info
  2. How to tip your driver
  3. How to update payment info
  4. How to receive a free ride for referring a new rider
  5. How to delete your Lyft account
  6. And much more

It's wise to check this site first and discover if your questions are easily answered. If you still need assistance, click the purple "Contact Us" button at the bottom of the page. It will request that you log in to your account, or you can choose, "I don't have an account." Select the situation that applies to you out of the available options.

You can leave your phone number or email and wait for a representative to respond.

If it's promo codes you're after, you can always check their socials for the latest offers. Their website also discusses Rider Rewards.

Contacting Lyft's Corporate Office

If you do not feel as though your concerns have been properly addressed through other contact methods, you may need to reach out to Lyft's corporate office. It is located at

  • 185 Berry St, San Francisco, CA 94107-5705

You can mail your correspondence and request additional assistance. It's also wise to take note of Lyft's address if you plan on sending a demand letter using DoNotPay. We'll need it for the suing process.

Suing Lyft in Small Claims Court

In most cases, you should get some sort of a response from the company. If you feel the response is not good enough for your situation, or they are seemingly unhelpful altogether, then it may be time to consider small claims court. DoNotPay can help you send demand letters to Lyft, or any other business, in just a few steps.

We'll also help you file a complaint against Lyft. You can report them to the Better Business Bureau and the California Public Utilities Commission. Having these claims submitted can help you in court.

Check the Terms of Service Page

Lyft's Terms of Service page may also come in handy for finding answers. If you're unsure if you have a claim, you can look there to see about charges, eligibility, payment, restricted activities, communications, and more. If you still can't find what you're looking for, DoNotPay will be happy to help.

Let DoNotPay Help You Contact Lyft Quickly

Instead of attempting to call yourself, let DoNotPay make contact for you. We'll wait on hold so you don't have to, and notify you as soon as someone is on the line and ready to answer your questions.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

Will DoNotPay Connect Me to Other Customer Service Teams?

Yes. DoNotPay works with far more than Lyft. We will connect you to the customer service teams of any other company, with just a few including

Will DoNotPay Help Me Make Other Connections?

Absolutely! DoNotPay can connect you to a wide variety of people and places. We'll connect you with:

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