The Most Convenient Way to Contact Mojang Customer Service

Contacting customer support can be super stressful and incredibly hassling. Most of the time, you have to wait for hours on end to get a live person. Often, you go through a troublesome phone-tree in the processes. Luckily, DoNotPay is here to help navigate the phone tree and cut the wait time while you sit back and relax. 

DoNotPay will dial the customer service number for you and connect you once we have reached a live person. Moreover, the app is free and readily accessible in the iOS store or your web browser.  

Does Mojang offer a customer support contact number?

Unfortunately, Mojang does not have a customer service telephone or cellphone number. Consequently, you have to try other means of communication. The best way to contact Mojang is through their help desk at help.mojang.com.

Even though Mojang doesn’t have a phone number, DoNotPay can still help with other customer service issues. Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What is Mojang’s email address? 

customer

Unfortunately, Mojang does not have an email address, either. To contact them online, you have to fill in this form

Main Contact Number: Main Email Address:
None Online Form

Their busiest time is at 10:45 am, and it takes about 34 hours to get a response. 

Do keep in mind that Mojang has plenty of customers to deal with. Mojang is a global company under Microsoft that has created one of the most played games ever—Minecraft. With the recent rise in popularity, it is safe to say that Mojang must receive thousands of customer support requests every single day. 

No time to deal with support? No problem! Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

How can I get immediate assistance regarding my issues and concerns with Mojang

Sending your concerns is just the first step. Sadly, consumers still need to go through a lengthy procedure that may include having their issue verified first. 

  1. First of all, go to the new Mojang website. Then, click on the help tab at the upper right corner of the page. 
  2. You can browse Mojang’s help center by topic. These include current issues, payment troubleshooting, helpful links, Minecraft troubleshooting, Minecraft Realms, Mojang accounts, Minecraft accounts, playing Minecraft, Minecraft on a console, etc. 
  3. Each topic has a subtopic of frequently asked questions. Bear in mind that the company does not provide a  contact number and specific email address for the particular concern or subtopics. 
  4. To post feedback or report a bug, you have to sign in to your Microsoft account.
  5. If you have found browsing Mojang’s help corner/ frequently asked questions corner to be insufficient, you could also contact them via their social media accounts. Try reaching out to them on Discord, Twitter, and Facebook. Contacting them through their social media accounts may get the spark you need to obtain Mojang’s attention.

If you scroll to the very bottom of the help page, you will see the contact button. You’ll be asked to provide the following info:

  • Language you speak
  • Your name
  • Your email address
  • Xbox Live Gamertag
  • Which edition of Minecraft do you need help with?
  • What best describes your issue?

Once you have described your issue, there will be more requirements to fill in. For example, to delete your account type your concern in the box, “What can we help with?” and send a file/attachment of your matter.

No time to deal with support? No problem! Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Mojang corporate addresses 

Mojang is a Swedish video game development company that used to be owned by a Swedish entrepreneur named Markus Persson, better known as Notch. However, in September of 2014, Microsoft acquired Mojang and by default, Minecraft for a whopping 2.5 billion dollars. Mojang’s headquarters, however, stayed in Sweden. On the other hand, Microsoft has satellite offices across the globe. 

Sweden:

Headquarters

Mojang 

Åsögatan 140

116 24, Stockholm Sweden

Satellite offices (Microsoft)

United States Japan China United Kingdom
Redmond,

WA 98052, United States

Japan, 〒108-0075 Tokyo, Minato City,

Konan, 2 Chome−16−3

品川グランドセントラルタワー

1st Floor, Microsoft Tower,

LSH Plaza

8 Wangjing Street, Chaoyang

Beijing 100102, P.R. China

Microsoft Campus

Thames Valley Park

Reading

RG6 1WG

If you decide to file a case against Mojang in a small claims court, it is crucial to have their company address. 

Mojang’s executive team

Presented below is Mojang’s customer support executive team. This team includes the customer support manager, customer support expert, and the chief executive officer. 

Primary Contact

Hampus Nilsson 

Customer Support Manager

Mojang

Åsögatan 140

116 24, Stockholm Sweden

Linkedin

Secondary Contact

Nasim Derakhshan

Customer Relationship Expert

Mojang

Åsögatan 140

116 24, Stockholm Sweden

Linkedin

Chief Executive

Jonas Mårtensson

Chief Executive Officer 

Mojang

Åsögatan 140

116 24, Stockholm Sweden

Twitter

Linkedin

Listed above is the contact information of Mojang’s executive team. Please only contact the executives for pressing matters. Contacting the executives of any company to complain should only be done as a last result. 

No time to deal with support? No problem! Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Can I sue Mojang in small claims court?

You can sue Mojang in the small claims court if you feel that you have been wronged. DoNotPay can help you:

  1. DoNotPay can make a demand letter you can send to Mojang before you officially sue them.
  2. If they don’t respond, you can then fill out the court forms. DoNotPay can help in just a few minutes.
  3. Then, you will officially file a complaint. DoNotPay will guide you through the entire process.
  4. You will then serve Mojang—let them know that you are suing them. 
  5. Finally, show up in court! DoNotPay will create a script to help you present your case.

Why do people contact Mojang support? 

  1. How to recover Minecraft password?: inquiries regarding how to recover a forgotten password.
  2. Resetting the password for Minecraft: many people are complaining that Mojang’s password requirements are ridiculous.
  3. Lagging in Minecraft: people are asking Mojang to do something about Minecraft’s lagging problem.
  4. How to get a Minecraft account back: netizens discuss lost account details.
  5. Transferring Minecraft save files from PC to phone: people are asking is it possible to move a Minecraft save from their PC to their phone.

No time to deal with support? No problem! Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

More concerns? Post your questions down below, and someone may be able to help

If you have follow-up questions and inquiries, do not be afraid to comment down below. Another Minecraft player probably already found a solution and is willing to help!

What else can DoNotPay help with?

DoNotPay has an abundance of services to offer. Some of the things DoNotPay can help with include:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.