Mojang Customer Support Hacks

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The Most Convenient Way to Contact Mojang Customer Service

Contacting customer support can be super stressful and incredibly hassling. Most of the time, you have to wait for hours on end to get a live person. Often, you go through a troublesome phone-tree in the processes. DoNotPay is here to help navigate the phone tree and cut the wait time while you get on with your life.

DoNotPay will dial the customer service number for you and connect you once we have reached a live person. Access DoNotPay through any web browser.

Does Mojang offer a customer support contact number?

Unfortunately, Mojang does not have a customer service telephone or cellphone number. Consequently, you have to try other means of communication. The best way to contact Mojang is through their help desk at

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What is Mojang's email address?


Unfortunately, Mojang does not have an email address, either. To contact them, you have to fill in this form.

Main Contact Number:Main Email Address:
NoneOnline Form

Their busiest time is at 10:45 am, and it takes about 34 hours to get a response.

Do keep in mind that Mojang has plenty of customers to deal with. Mojang is a global company under Microsoft that has created one of the most popular games ever—Minecraft. Given its popularity, it is safe to say that Mojang receives thousands of customer support requests every single day.

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How can I get immediate assistance regarding my issues and concerns with Mojang?

Sending your concerns is just the first step. Inquiries need to go through an often lengthy assessment procedure.

  1. First, go to the new Mojang website. Then, click on the help tab at the upper right corner of the page.
  2. You can browse Mojang's help center by topic. These include current issues, payment troubleshooting, helpful links, Minecraft troubleshooting, Minecraft Realms, Mojang accounts, Minecraft accounts, playing Minecraft, Minecraft on a console, etc.
  3. Each topic has a subtopic of frequently asked questions.
  4. To post feedback or report a bug, you have to sign in to your Microsoft account.
  5. If you haven't found what you're looking for in Mojang's help corner or frequently asked questions, you could contact them through their social media accounts. Try reaching out to them on Discord, Twitter, or Facebook. Contacting them publically through their social media accounts may generate the buzz you need to catch Mojang’s attention.

If you scroll to the very bottom of the help page, you will see the contact button. You'll be asked to provide the following info:

  • Preferred language
  • Your name
  • Your email address
  • Xbox Live Gamertag
  • Which edition of Minecraft do you need help with?
  • What best describes your issue?

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Mojang corporate addresses

Mojang is a Swedish video game development company that used to be owned by a Swedish entrepreneur named Markus Persson, better known as Notch. However, in September of 2014, Microsoft acquired Mojang, including Minecraft, for a whopping 2.5 billion dollars. Mojang's headquarters, however, remained in Sweden.




Åsögatan 140

116 24, Stockholm Sweden

Satellite offices (Microsoft)

United StatesJapanChinaUnited Kingdom
1 Microsoft Way,


WA 98052, United States

Japan, 〒108-0075 Tokyo, Minato City,

Konan, 2 Chome−16−3


1st Floor, Microsoft Tower,

LSH Plaza

8 Wangjing Street, Chaoyang

Beijing 100102, P.R. China

Microsoft Campus

Thames Valley Park



If you decide to file a case against Mojang in a small claims court, it is crucial to have their company address.

Mojang’s executive team

Presented below is Mojang’s customer support executive team. This team includes the customer support manager, customer relationship expert, and the chief executive officer.

Primary Contact

Hampus Nilsson

Customer support manager


Åsögatan 140

116 24, Stockholm Sweden


Secondary Contact

Nasim Derakhshan

Customer relationship expert


Åsögatan 140

116 24, Stockholm Sweden


Chief Executive

Jonas Mårtensson

Chief executive officer


Åsögatan 140

116 24, Stockholm Sweden



Contacting the executives as a last result.

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Can I send demand letters to Mojang in small claims court?

You can probably send demand letters to Mojang in small claims court if you feel that they have wronged you. Check out how DoNotPay can help you send demand letters to Mojang. The basic steps are:

  1. DoNotPay can make a demand letter you will send to Mojang before you officially send demand letters to them.
  2. If they don’t respond, you will then fill out the court forms. DoNotPay can help in just a few minutes.
  3. Then, you will officially file your case. DoNotPay will guide you through the entire process.
  4. You will then serve Mojang—let them know that you are suing them.
  5. Finally, show up in court! DoNotPay will create a script to help you present your case.

If you want to take Mojang to small claims court, make it easy with the DoNotPay web app available in any .

Why do people contact Mojang support?

  1. How to recover a Minecraft password
  2. Resetting the password for Minecraft: many people complain that Mojang's password requirements are ridiculous.
  3. Minecraft has lagging issues: people ask Mojang to do something about Minecraft’s lagging problem.
  4. How to get a Minecraft account back
  5. Transferring Minecraft save files from PC to phone

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More concerns? Post your questions down below, and someone may be able to help

If you have follow-up questions and inquiries, do not be afraid to comment down below. Another Minecraft player has probably already found a solution and is willing to help!

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DoNotPay can help you skip the phone queue at 10,000+ companies

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