Contacting Expedia Customer Service Made Easy

Even with various channels available to contact Expedia, going through a lengthy phone-tree and then having to wait on hold is still a common headache. Consequently, DoNotPay has found a way to make our lives easier. The app dials the number for you, and pings you once it gets through the phone tree and has a real human on the line. You can download DoNotPay from the App store or simply access it from your web browser. Since people waste around 42 minutes on average contacting Expedia Customer Service, downloading DoNotPay will save you precious time. 

Expedia support contact number

The majority of customers prefer to reach customer support by phone. Getting to talk to someone and getting them to address our concerns immediately is a huge relief. Calling provides quicker gratification than waiting for a reply when you send an email or send a message through the company’s social media handles.

There are multiple ways to contact Expedia Support. However, the best toll-free number is 800-319-4834. This number is probably the best channel for contacting Expedia. It is used by the majority of customers who have issues with the company. To get a live person, press one, and then dial your itinerary number. Although you can call this number 24 hours a day, seven days a week, it is best to call it at 2:30 pm (GMT-4). 

You can also call customer service at 800-220-8176. Then, simply hit the number from the menu that corresponds to your request. Dial 1 to change your booking, press 2 to change your flight schedule, hit 3 to cancel, choose 4 to reconfirm, or opt for 5 for more options. Although this number is available year-round, 24 hours a day, it is best to call at 7:30 in the morning (GMT-4). 

Aside from these, you can also dial 404-728-8787 worldwide for free. 

Toll-free number Customer service number International number
800-319-4834 800-220-8176 404-728-8787

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How do I get in touch with Expedia support by email?

You can email Expedia at help@expedia.com. It takes them approximately 38 hours to take care of a concern. Customer support is busiest at 10:45 am, so we advise you to avoid this time.

As a recap, take note of the following info you’ll need to contact Expedia support:

Main Contact Number: Main Email Address:
800-319-4834 help@expedia.com

Expedia is an online travel booking agency. It reserves airline tickets, hotel bookings, car rentals, cruise trips, holiday packages, tickets to attractions, and other services. You can book with them through their website or by phone. Because of the nature of the company, to receive support, it is best to login to your account at Expedia.com first. Afterward, click on the customer support tab.

Frequently asked questions concerning the following will appear: 

  • Flight check-in
  • Hotel or vacation booking
  • Changing or canceling a flight
  • Booking mistakes
  • Changing or canceling a car rental
  • Acquiring a receipt

Each query requires a unique set of info that you will need to provide to the company. As much of this is already saved in your account, you will generally only need your email address and itinerary number. 

However, messaging customer support will not guarantee that you will obtain a reply to your concerns. Expedia receives thousands and thousands of complaints, and it is known for its abysmal customer service. Consequently, do not get aggravated if you do not get an immediate answer from them. But, remember, you can always try other ways of reaching Expedia.

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I don’t want to waste time solving my problem with Expedia, where do I get prompt help?

Getting your issue submitted is only the initial step. Your query will go through a potentially long assessment process before you get a reply.

https://www.youtube.com/watch?v=b7M9EmDjd60

  • You can start by going to Expedia’s website, then clicking on the support tab at the upper right-hand corner of the page. Under support, choose the “Customer Support” button.
    1. A list of popular topics or frequently asked questions will appear.
    2. If you still have questions or are in need of more specific details, you can contact Expedia by clicking the “Get in Touch” button. This can be seen at the bottom of the page after you click on a question under “Popular Topics.”
    3. A “Contact Us” page will appear on your screen. You will see three questions. 
    4. The first question is, “How can we help you?” It asks you to choose a topic from the dropdown menu. It also asks you to choose what specifically they can help you with regarding that topic.
    5. The second question is, “Did you know?” It provides a list of helpful information related to the topic you chose.
    6. The third question is, “Still need help?” You can enter your name, phone number, and itinerary number and then ask Expedia to call you. You also have the option to email Expedia. Just type in your name, email address, itinerary number (optional), message (how Expedia can help you), and add an attachment (optional).
    7. After completing the questions, press the send button.
    8.  If your matter does not receive the necessary attention, you can also try visiting Expedia’s social media profiles.
  • Expedia has Facebook, Twitter, and Instagram pages. Take advantage of social media. If more people see your complaint, the more likely it is that Expedia will address your concerns quickly.

Aside from this, Expedia gives you an opportunity to read their policies, look for travel support, send hotel reviews, and leave website feedback. 

  1. Under the support tab, click the “Feedback” button.
  2. Choose “Find FAQs and Travel Support” to read about Expedia’s policies and to go to the customer support center.
  3. You can also choose “Want to leave a hotel review?” to leave feedback regarding your stay.
  4. Lastly, you can opt for “Give us suggestions for improving our site” to give feedback about Expedia’s website.

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Expedia’s corporate addresses 

Expedia is a global company. Across 36 countries, it has a total of 63 office locations. However, you can find its main headquarters in the United States.

United States:

Headquarters

Expedia Building, 333 108th Ave NE

Bellevue (HQ), WA

United States

Offices

Miami San Francisco Seattle Dallas  Chicago 
701 Brickell Avenue

Miami, FL

United States

114 Sansome St

San Francisco, CA

United States

645 Elliott Ave W #200

Seattle, WA

United States

5400 Lyndon B Johnson Fwy #500

Dallas, TX

United States

500 W Madison St

Chicago, IL

United States

You may send your concerns by mail. You may also state whether you are a corporate customer, a shareholder, a distributor, or another interested party.

Communications are disseminated to the Board, or to the relevant director, depending on the particulars of your message. As such, the Board of Directors of Expedia prefers for concerns not related to their duties not to be sent, including:

  • Questionnaires
  • Product complaints
  • Questions about a product
  • Suggestions for new products
  • CVs/Resumes or job inquiries
  • Solicitations or advertisements

Moreover, please do not send malicious, illegal, or threatening material. 

If you intend to take legal action against Expedia, you’ll need to have its address on hand to file your case, send your demand letter or serve court documents to the company.

Expedia’s executive team

Primary Contact

 

 

 

 

 

Liz Gorton

Director of Customer Experience

333 108th Ave NE

Bellevue, WA 98004

elgorton@expedia.com

LinkedIn

Secondary Contact

 

 

 

 

 

Scott Weismiller

Vice President of Global Customer Service

333 108th Ave NE

Bellevue, WA 98004

(425) 564-7200

scweismiller@expedia.com

LinkedIn

Chief Executive

 

 

 

 

 

Mark Okerstrom

President and Chief Executive Officer

333 108th Ave NE

Bellevue, WA 98004

maokerstrom@expedia.com

LinkedIn

Twitter

Only contact the execs as a last resort. If you think you have a valid case that Expedia has not reviewed, learn about suing Expedia in small claims court.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What are the main reasons people reach out to Expedia support? 

  1. Refusal to give refunds: people have complained about Expedia’s rigidity. The company refuses to give refunds even for valid reasons. 
  2. Difficult to make flight adjustments: customer support is often not willing to help.
  3. Terrible customer support: complaints of spending hours on the phone only for a concern to remain unresolved.
  4. Complaints of being scammed: customers have accused Expedia of scamming, such as having misleading sales practices.
  5. Refusal to honor a protection plan: another case of not wanting to compensate customers.
  6. Did not receive confirmation or itinerary: Issues regarding the customer’s itinerary are common concerns. 
  7. No consideration for minor mistakes: If you commit a spelling mistake, even just a one-letter error on your name, often no consideration will be given at all to fixing it.

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Still need help? Post a comment below, someone here can probably help

If you have any concerns or are in need of additional assistance, leave your question below. A person who has gone through a similar situation might be able to help. As an online community of people who value their time and money, we’re all in this together.

DoNotPay can help you with various other issues 

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DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.