Marriott Customer Service Hacks

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Jump the Marriott Customer Service Phone Tree

You can contact Marriott customer support in the USA and Canada at 1-800-627-7468. Waiting in line sucks. DoNotPay calls Marriott on your behalf and connects you when it gets a hold of a live representative. DoNotPay supports Marriott’s and 10,000 other companies’ customer service numbers. Access DoNotPay through any web browser.

Phone numbers to get in touch with Marriott customer support

DoNotPay customer service

The benefit of contacting customer support by phone is the relatively quick response. If you send them an email, you will have to wait for a few days or even weeks to get a response. The disadvantage of contacting customer support by phone is that you may have to waste time waiting on hold unless you use DoNotPay.

Learn how to skip the phone queue for ANY company in 45 seconds:

Marriott Customer Support has provided an extensive list of numbers for different regions, as listed below:

USA and Canada+1-800-627-7468Malaysia1800-80-1855
International+800 6277 4680Mexico+55 1102 2100
Australia1-800-450-010New Zealand0800 691 575
Bangladesh, Brunei, Cambodia, Fiji,

Maldives, Nepal, New Caledonia,

Pakistan, Vanuatu

+65-6836 7688Philippines1800 1651 0655
China400 890 3588Singapore1800-325-5555
Hong Kong30512777Taiwan00801-851-639

You can also contact Marriot’s customer support at 888-236-2427 for quick access to a live customer service rep. You can call this number 24 hours a day, seven days a week. However, the response time is the fastest at 3 p.m. EST. Charges may apply for international callers.

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Reach Marriott support by email

If you don’t want to call, you can contact Marriott by email. Marriott offers a customer care email address, You can also send a message through their online form.

Here is a recap of the most vital information we’ve gone over so far:

Contact Numbers:Email Address:
The United States & Canada



+800 6277 4680

Online form

You may not always get a reply when contacting Marriott. Marriot, like any other major corporation, receives a substantial number of emails and complaints daily. Instead of emailing, you can try to contact Marriott through a different platform. One of the most effective methods is to go through DoNotPay. DoNotPay will contact customer support for you, navigate the long phone tree, and notify you when it reaches a customer service rep that can help you resolve your issues.

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How can I get the quickest help for my problems with Marriott?

The fastest way to get help with your issues with Marriott is to use DoNotPay to skip the long and complicated phone tree. Depending on the problem you're facing, you might need to contact a specific customer service department. DoNotPay can navigate all this for you and let you know when an actual human answers the phone.

If you decide to go through other channels, here's what can happen. Once you have submitted a complaint or problem, it can take Marriott a long time to check all the details and to prepare a response. Here is what the process looks like through the website:

  1. Go to Marriott’s website.
  2. Click on Help. It’s the second tab in the right-hand corner.
  3. Marriott’s help site is divided into three parts: FAQs, Reservations, and Contact Us
  4. FAQs include those on Marriott rates, hotel policies, career and corporate information, membership, and loyalty points.
  5. The Reservation subcategory provides telephone numbers for global reservations and info on group bookings, event planning, and using Marriott credit cards.
  6. The ‘contact us’ subcategory includes phone numbers and other info for contacting customer support and requesting help with combining loyalty accounts.

If you are a loyalty program member, you will get support from Marriott faster. Marriott’s credit card program gives you a complete list of numbers to address various issues. These include upgrading or replacing your cards, disputing charges, and making other payment inquiries.

American Express:

  • Marriott Bonvoy™ American Express® Card: 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card: 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card: 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988 Chase
  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000


For any other concerns that may not have been addressed, you can also contact Marriott International through their social media accounts. These include Marriot's accounts on Instagram, Facebook, Twitter, Messenger, and Youtube accounts. Making a buzz through social media may get you the attention you need.

Calling Marriott customer service with DoNotPay can help resolve issues with your stay. Even if your problem starts when you're still trying to make a reservation through websites such as, DoNotPay can help too! DoNotPay can help you contact support and customer support at 10,000 other companies.

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Marriott corporate address

Marriott International is a global company with numerous branches all over the world. The company operates 4,000 hotel properties across 80 countries and regions. Marriott has principal offices in:

  1. United States
  2. Mexico
  3. China
  4. Japan
  5. Asia Pacific
  6. Europe.

Its headquarters are in Bethesda, Maryland.

Corporate Headquarters

Marriott International, Inc.

10400 Fernwood Road

Bethesda, MD 20817




US and CanadaMarriott Guest Services

910 West Legacy Center Way

Suite 100

Midvale, UT 84047 USA

ChinaMarriott Guest Services

RM 1402, R&F Center

No. 10 Huaxia Road Tianhe District

Guangzhou, China 510632, P.R.C.

JapanMarriott Guest Services

Tokyu Fudosan Ebisu Building 2nd Floor

1-18-18, Ebisu, Shibuya-ku,

Tokyo 150-0013 Japan

Asia PacificMarriott Guest Services

Menara Olympia

No. 8 Jalan Raja Chulan

50200 Kuala Lumpur, Malaysia


Middle East

United Kingdom


Marriott Guest Services

North Valley Business Centre

Old Mallow Road

Cork Ireland

Latin America & MexicoMarriott Guest Services

Av Chapultepec No. 230-1

Col Roma CP 06700

Mexico DF

If you decide to file a small claims court case against Marriott International, you will need to know their address. You'll need it to send your demand letter or serve court papers to the company.

Executive team

Marriott International is an intercontinental American hospitality company that oversees and franchises hotels and lodging amenities.

Primary Contact

Renee Roosa Buonincontri

Vice President, Customer Engagement Center Global Operations

10400 Fernwood Rd.

Bethesda, MD 20817


Secondary Contact

Shannon Fogarty Patterson

Senior Vice President, Customer Engagement Centers


Chief Executive

Arne Sorenson


10400 Fernwood Rd.

Bethesda, MD 20817

(301) 380-3000 x3804364


Executive office: (800) 422-0728

If you have a major problem with Marriott, you may contact the company's executives directly. However, you should only contact them as a last resort. Try calling a customer support line with the help of DoNotPay first.

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If Marriott refuses to help me and I feel I've been wronged, can I send demand letters to them in small claims court?

You can probably send demand letters to Marriot and any other company in small claims court if you feel that your rights have been infringed. Here's how DoNotPay can help you with this process. The steps involved are simple:

  1. DoNotPay can generate a demand letter you can send to Marriott before you officially send demand letters to them.
  2. If Marriott doesn't respond, you will then fill out the court forms. DoNotPay can help you fill out these forms correctly and make sure you have enough copies.
  3. Then, you will officially file your case. DoNotPay will guide you through the process, step by step.
  4. You will then serve Marriott—officially let them know that you are suing them.
  5. Finally, show up in court! DoNotPay will create a script to help you present your case and win your dispute against Marriott.

If you want to take Marriott to small claims court, make it easy with the DoNotPay web app available in any .

The most common issues people contact Marriott support over

  1. Marriott got hacked. Due to a data breach, the personal info of millions of Marriott customers was leaked. This includes five million passport numbers.
  2. Marriott rewards. People have complained about the company’s rewards program, canceled bookings, point grabs, and terrible customer support.
  3. Marriott room upgrades. Marriott Platinum and Gold Elite members often seek advice on how to get room upgrades.
  4. Marriott mobile check-in. Questions regarding Marriott’s mobile check-in.
  5. Marriott rewards. Netizens ask what the best way to use Marriott reward points is.

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Leave your problem in the comments below, someone here may be able to help

You may still find yourself confused about a particular topic or concern. If that is the case, post your inquiries and issues about Marriott International down below. Someone reading the comments might be able to assist you. Thank you!

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What else can DoNotPay help me with?

DoNotPay can be accessed through any . It has a wide range of features that can aid you in various difficult situations:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn't on our list or we haven't yet published an article about it yet, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

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