Jump the Marriott Customer Service Phone Tree

Waiting in line sucks. DoNotPay’s free app for iPhone or any web browser calls Marriott on your behalf and connects you when it gets a hold of a human. DoNotPay supports Marriott’s and 10,000 other companies’ customer service numbers. Get support faster and with less frustration using the DoNotPay app from the App store or use the web app in your browser for free.

Phone numbers to get in touch with Marriott customer support

DoNotPay customer service


The benefit of contacting customer support by phone is the somewhat immediate response. If you send them an email, you will have to wait for a few days or even weeks to get a response. The disadvantage of contacting customer support by phone is that the numbers provided are often aimed towards the North American market. Therefore, it can be difficult or expensive to contact these numbers from elsewhere.

Fortunately, Marriott Customer Support has provided an extensive list of numbers for different regions listed below:

USA and Canada +1-800-627-7468 Malaysia 1800-80-1855
International +800 6277 4680 Mexico +55 1102 2100
Australia 1-800-450-010 New Zealand 0800 691 575
Bangladesh, Brunei, Cambodia, Fiji,

Maldives, Nepal, New Caledonia,

Pakistan, Vanuatu

+65-6836 7688 Philippines 1800 1651 0655
China 400 890 3588 Singapore 1800-325-5555
Hong Kong 30512777 Taiwan 00801-851-639

You can also contact Marriot’s customer support at 888-236-2427 for quick access to a live customer service rep. You can call this number 24 hours a day, seven days a week. However, the response time is the fastest at 3 pm. Charges may apply for international callers. 

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Reach Marriott support by email

If you don’t want to call, you can also contact Marriott by email. 

You can email Marriott through their customer care email address at customer.care@marriott.com. You can also send a message through their online form

Here is a recap of the most vital information we’ve gone over so far:

Contact Numbers: Email Address:
The United States & Canada



+800 6277 4680


Online form

You may not always get a reply when contacting Marriott. Marriot, like any other major corporation, receives a substantial number of emails and complaints daily. Instead of emailing you can try and contact Marriott through a different platform. One of the most effective methods is to go through DoNotPay. DoNotPay app will contact customer support for you, navigate the long phone tree, and connect you when it reaches a customer service rep that can help you resolve your issues. 

Skip the complicated phone trees with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

How can I get the quickest help for my problems with Marriott?

The fastest way to get help with your issues with Marriott is to use DoNotPay to skip the long and complicated phone tree. Depending on the problem you’re facing you might need to contact a specific customer service department, and DoNotPay can navigate all this for you and let you know when an actual human answers the phone.

If you decide to go through other channels, here’s what can happen. Once you have submitted a complaint or problem, it can take Marriott a while to check all the details and to prepare a response.

  1. Go to Marriott’s website.
  2. Click on Help. It’s the second tab in the right-hand corner.
  3. Marriott’s help site is divided into three parts: FAQ topics, Reservations, and Contact Us
  4. FAQ topics include Marriott rates, hotel policies, career and corporate information, membership, points, and combining loyalty accounts.
  5. The Reservation subcategory provides telephone numbers for global reservations, group & event planning, and credit cards
  6. The ‘contact us’ subcategory includes phone numbers and other info for contacting customer support, requesting help with combining loyalty accounts.
  7. If you are a loyalty program member, you will get support from Marriott faster.

Also, Marriott’s credit card program gives you a complete list of numbers via the issuing bank to address various issues. These issues include upgrading or replacing your cards, disputing charges, and making other payment inquiries.

American Express:

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988 Chase
  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000


For any other concerns that may not have been addressed, you can also contact Marriott International through their social media accounts. You can reach out via Marriott’s InstagramFacebook, Twitter, Messenger, and Youtube accounts. Making a buzz through social media may get you the attention you need. But, if you’re not an influencer or a celebrity, chances are your social media rants may get ignored. Therefore, your safest bet is to contact support through the phone.

DoNotPay can help you contact Marriott customer service and resolve issues with your stay. However, if the problems start at the very beginning, when you’re still trying to make a reservation through websites such as Booking.com, DoNotPay can help too! DoNotPay can help you contact Booking.com support so you can safely arrange a room at the Marriott hotel and enjoy your stay in a new city.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Marriott corporate address

Marriott International is a global company with numerous branches all over the world. The company operates 4,000 hotel properties across 80 countries and regions. Marriott has principal offices in:

  1. United States
  2. Mexico
  3. China
  4. Japan
  5. Asia Pacific
  6. Europe. 

Its headquarters are in Bethesda, Maryland. 

Corporate Headquarters

Marriott International, Inc.

10400 Fernwood Road

Bethesda, MD 20817


Website: www.marriott.com


US and Canada Marriott Guest Services

910 West Legacy Center Way

Suite 100

Midvale, UT 84047 USA

China Marriott Guest Services

RM 1402, R&F Center

No. 10 Huaxia Road Tianhe District

Guangzhou, China 510632, P.R.C.

Japan Marriott Guest Services

Tokyu Fudosan Ebisu Building 2nd Floor

1-18-18, Ebisu, Shibuya-ku,

Tokyo 150-0013 Japan

Asia Pacific Marriott Guest Services

Menara Olympia

No. 8 Jalan Raja Chulan

50200 Kuala Lumpur, Malaysia


Middle East

United Kingdom


Marriott Guest Services

North Valley Business Centre

Old Mallow Road

Cork Ireland

Latin America & Mexico Marriott Guest Services

Av Chapultepec No. 230-1

Col Roma CP 06700

Mexico DF

If in the future, you decide to file a small claims court case against Marriott International, you will need to know their address. The court will dispatch the demand letter or serve court papers to the company’s address.

Executive team

Marriott International is an intercontinental American hospitality company that oversees and franchises hotels and lodging amenities.

Primary Contact

Renee Roosa Buonincontri

Vice President, Customer Engagement Center Global Operations

10400 Fernwood Rd.

Bethesda, MD 20817



Secondary Contact

Shannon Fogarty Patterson

Senior Vice President, Customer Engagement Centers



Chief Executive

Arne Sorenson


10400 Fernwood Rd.

Bethesda, MD 20817

(301) 380-3000 x3804364



Executive office: (800) 422-0728

These are Marriott’s executive contacts. If you have a pressing concern, you may contact the company’s executives directly. However, you should only contact Marriott’s executives as a last resort. Before you go and speak to the manager, call a customer support line with the help of DoNotPay. 

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

If Marriott refuses to help me and I feel I’ve been wronged, can I sue them in small claims court?

You can sue Marriot and any other company in the small claims court if you feel that you have been wronged. DoNotPay can help you with this process:

  1. DoNotPay can generate a demand letter you can send to Marriott before you officially sue them.
  2. If Marriott doesn’t respond, you will then fill out the court forms. DoNotPay can help you fill these forms correctly and make sure you have enough copies. 
  3. Then, you will officially file a complaint. DoNotPay will guide you through the process, step by step.
  4. You will then serve Marriott—officially let them know that you are suing them. 
  5. Finally, show up in court! DoNotPay will create a script to help you present your case and win your dispute against Marriott.

The most common issues people contact Marriott support over 

  1. Marriott got hacked. Due to a data breach, millions of Marriott customers’ data was hacked. This includes five million passport numbers. 
  2. Marriott rewards. People have complained about the company’s rewards program over canceled bookings, point grabs, and terrible customer support. 
  3. Marriott room upgrade. Marriott Platinum and Gold Elite members are seeking advice on how to get room upgrades.
  4. Marriott mobile check-in. Questions regarding Marriott’s mobile check-in. 
  5. Marriott rewards. Netizens ask what’s the best way to use one’s Marriott reward points. 

According to Marriott’s value statement, they see the importance of accepting differences and making everyone feel included. The company states that safeguarding the well-being of people is their priority. However, even the companies with such high values can sometimes fail, so if you’re having an issue, reach out to customer service to resolve it. 

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Leave your problem in the comments below, someone here may be able to help 

You may still find yourself confused or perplexed about a particular topic or concern. If that is the case, post your inquiries and issues about Marriott International down below. Someone reading the comments might be able to assist you. Thank you!

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What else can DoNotPay help me with? 

DoNotPay can be accessed through your iOS or web browser. It has a wide range of features that can aid you in various difficult situations:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it yet, chances are that DoNotPay can help you get in touch with them now without waiting on hold.