Marriott Customer Service Hacks

Jump the Marriott Customer Service Phone Tree

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Phone numbers to get in touch with Marriott customer support

DoNotPay customer service

 

When customers come across a problem, the first thing they usually decide to do is call support. The benefit of contacting customer support by phone is the immediate response. If you send them an email, you will have to wait for a few days or even weeks to get a response. The disadvantage of contacting customer support by phone is that the numbers provided are often meant for the North American market. As such, it can be difficult or expensive to contact these numbers from elsewhere.

Fortunately, Marriott Customer Support has provided an extensive list of numbers for different regions listed below:

USA and Canada +1-800-627-7468 Malaysia 1800-80-1855
International +800 6277 4680 Mexico +55 1102 2100
Australia 1-800-450-010 New Zealand 0800 691 575
Bangladesh, Brunei, Cambodia, Fiji,

Maldives, Nepal, New Caledonia,

Pakistan, Vanuatu

 +65-6836 7688 Philippines 1800 1651 0655
China 400 890 3588 Singapore 1800-325-5555
Hong Kong 30512777 Taiwan 00801-851-639

You can also contact Marriot’s customer support at 888-236-2427 for quick access to a live person. The current wait time is about five minutes. You can call this number 24 hours a day, seven days a week. However, the response time is the fastest at 3 pm. Charges may apply for international callers. 

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Reach Marriott support by email

If you don’t want to call you can also contact Marriott by email. 

You can email Marriott through their customer care email address at 

customer.care@marriott.com. You can also send a message through their online form. 

Here is a recap of the most vital information we’ve gone over so far:

Contact Numbers: Email Address:
The United States & Canada

+1-800-627-7468

International

+800 6277 4680

 customer.care@marriott.com

Online form

You may not always receive a reply when contacting Marriott. Marriot, like any other major corporation, receives a substantial amount of emails and complaints daily. Try not to get frustrated if you do not get a quick response from them. Instead, do some research and try to contact them through different platforms.

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How can I get the quickest help for my problems with Marriott?

Once you have submitted a complaint or problem, it can take Marriott a while to check all the details and to prepare a response.

  1. Go to Marriott’s website.
  2. Click on Help. It’s the second tab in the right-hand corner.
  3. Marriott’s help site is divided into three parts: FAQ topics, Reservations, and Contact Us
  4. FAQ topics include Marriott rates, hotel policies, career and corporate information, membership, points, and combining loyalty accounts.
  5. The Reservation subcategory provides telephone numbers for global reservations, group & event planning, and credit cards
  6. The ‘contact us’ subcategory includes phone numbers and other info for contacting customer support, requesting help with combining loyalty accounts.
  7. If you are a loyalty program member, you will get faster support service from Marriott.

Also, Marriott’s credit card program gives you a complete list of numbers via the issuing bank to address various issues. These issues include upgrading or replacing your cards, disputing charges, and making other payment inquiries.

American Express:

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988 Chase
  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global:

For any other concerns that may not have been addressed, you can also contact Marriott International through their social media accounts. Here are Marriott’s Instagram,  Facebook, Twitter, Messenger, and Youtube accounts. Making a buzz through social media may get you the attention you need.

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Corporate address

Marriott International is a global company with numerous branches all over the world. The company operates 4,000 hotel properties across 80 countries and regions. Marriott has principal offices in:

  1. United States
  2. Mexico
  3. China
  4. Japan
  5. Asia Pacific
  6. Europe. 

Its headquarters are in Bethesda, Maryland. 

Corporate Headquarters

Marriott International, Inc.

10400 Fernwood Road

Bethesda, MD 20817

1-301-380-3000

Website: www.marriott.com

Offices

Offices
US and Canada Marriott Guest Services

910 West Legacy Center Way

Suite 100

Midvale, UT 84047 USA
China Marriott Guest Services

RM 1402, R&F Center

No. 10 Huaxia Road Tianhe District

Guangzhou, China 510632, P.R.C.
Japan Marriott Guest Services

Tokyu Fudosan Ebisu Building 2nd Floor

1-18-18, Ebisu, Shibuya-ku,

Tokyo 150-0013 Japan
Asia Pacific Marriott Guest Services

Menara Olympia

No. 8 Jalan Raja Chulan

50200 Kuala Lumpur, Malaysia
Europe

Middle East

United Kingdom

Africa

 Marriott Guest Services

North Valley Business Centre

Old Mallow Road

Cork Ireland
Latin America & Mexico Marriott Guest Services

Av Chapultepec No. 230-1

Col Roma CP 06700

Mexico DF

If in the future you decide to file a small claims court case against Marriott International, you will need to know their address. The court will dispatch the demand letter or serve court papers to the company’s address.

Executive team

Marriott International is an intercontinental American hospitality company that oversees and franchises hotels and lodging amenities.

Primary Contact

 

 

 

 

 

Renee Roosa Buonincontri

Vice President, Customer Engagement Center Global Operations

10400 Fernwood Rd.

Bethesda, MD 20817

renee.buonincontri@marriott.com

LinkedIn

Secondary Contact

 

 

 

 

 

Shannon Fogarty Patterson

Senior Vice President, Customer Engagement Centers

shannon.patterson@marriott.com

LinkedIn

Chief Executive

 

 

 

 

 

Arne Sorenson

CEO

10400 Fernwood Rd.

Bethesda, MD 20817

(301) 380-3000 x3804364

Arne.Sorenson@marriott.com

LinkedIn

Executive office: (800) 422-0728

These are Marriott’s executive contacts. If you have a pressing concern, you may contact the company’s executives directly. However, you should only contact Marriott’s executives as a last resort.

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The most common issues people contact Marriott support over 

  1. Marriott got hacked. Due to a data breach, millions of Marriott customers’ data was hacked. This includes five million passport numbers. 
  2. Marriott rewards. People have complained about the company’s rewards program over canceled bookings, point grabs, and terrible customer support. 
  3. Marriott room upgrade. Marriott Platinum and Gold Elite members are seeking advice on how to get room upgrades.
  4. Marriott mobile check-in. Questions regarding Marriott’s mobile check-in. 
  5. Marriott rewards. Netizens ask what’s the best way to use one’s Marriott reward points. 
  6. Marriott hiring foreigners. People are asking if Marriott hires foreign nationals. 

According to Marriott’s value statement, they see the importance of accepting differences and making everyone feel included. The company states that safeguarding the well-being of people is their priority.

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Leave your problem in the comments below, someone here may be able to help 

You may still find yourself confused or perplexed about a particular topic or concern. If that is the case, post your inquiries and issues about Marriott International down below. Someone reading the comments might be able to assist you. Thank you!

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

What else can DoNotPay help me with? 

DoNotPay can be accessed through your iOS or web browser. It has a wide range of features that can aid you in various difficult situations:

References

  1. https://www.marriott.com/marriott/contact.mi
  2. https://www.youtube.com/watch?v=pLNUucbqUyk
  3. https://www.marriott.com/default.mi
  4. https://www.marriott.com/help.mi
  5. https://www.marriott.com/help/loyalty-customer-support.mi
  6. https://www.instagram.com/marriottbonvoy/
  7. https://www.facebook.com/MarriottBonvoyAP/?brand_redir=314467271901260
  8. https://twitter.com/marriottbonvoy
  9. https://www.messenger.com/t/marriottbonvoy
  10. https://www.youtube.com/marriott
  11. https://www.reddit.com/r/technology/comments/aciynq/marriott_concedes_5_million_passport_numbers_lost/
  12. https://www.quora.com/Does-Marriott-hire-employees-that-are-foreign-nationals-For-example-an-Indian-applying-for-a-Marriott-job-in-Russia-or-UAE
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