How to Get In Touch with Walmart Customer Service Without Waiting On Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Get In Touch with Walmart Customer Service Without Waiting On Hold

You can contact Walmart at 1-800-966-6546. However, their support center receives a massive number of calls and emails. It can take a lot of time before the support team can get to you. DoNotPay deals with this by dialing the number for you and notifying you when a real person is on the other line. Access DoNotPay through any .

Walmart hotline support

Customers usually prefer to get a live representative on the phone to resolve their problems immediately. Users can reach customer service with the official contact numbers found on the Walmart website. Walmart's main toll-free help number is 1-800-966-6546.

Walmart is one of the biggest companies in the U.S., so their phone lines might get crazy. They try to get you to exhaust all other possible avenues before providing you a number to call. This is to ensure that representatives don’t waste time.

Another hotline that Walmart offers is 1-800-WALMART (1-800-925-6278). Unfortunately, you can expect to wait on hold for a while before talking to an actual person. DoNotPay will dial the support number for you and connect you once it reaches an actual customer service rep. Use it in your .

You can also try their corporate number, 479-273-4000.

Toll-free numberCustomer service numberCorporate number

Watch how it works in 45 seconds:

Getting in touch with Walmart by email


You can email Walmart at or use the messaging feature on the website. Another option is the live chatbox, where you can talk to a representative that can help with your queries. There can still be a substantial waiting time before someone answers. Email responses are even slower.

You can also try the executive team's email,

Customer service email address:Walmart executive office email address:

Walmart is the world’s leading retailer. With over 11,300 stores in 27 countries, Walmart prides itself on serving nearly 265 million customers weekly. Walmart even has its own app. If you are an avid Walmart shopper, logging into the app is the best way to find customer service.

Some of the categories of the frequently asked questions in the app or the website are listed below:

  • Online buying and tracking
  • Online payment methods
  • Returns, refunds, and replacements of gift cards.

If you don't want to waste time navigating their knowledge base, the best option is just to call.

DoNotPay can make calling customer service a hassle-free experience that doesn’t waste your time. Access DoNotPay through any .

How to fully make use of the Walmart help page?

Check out the many features of the Walmart help web page. The list below outlines a detailed process of issue resolution.

  1. First, visit Walmart’s home page or the help center.
  2. In the help center, you will find six grids with different topics with groups of links. If one of these links is close to what seems to be your problem, click on it to reach a relevant article.
  3. Once you have read the article, there are three buttons listed, asking if the article has helped. If you answer no, the website gives you a mini poll to check how it can improve. The web page will redirect you to the "contact us page" if you answer, “I still need help.”
  4. If you go to ‘contact us,’ you will be greeted by a welcome message and ten topics to choose from.
  5. Choose a topic, and relevant links will be shown. If you continue reading, you’ll see three buttons, one for chat, one for calls, and one for email.
  6. Include all your personal details.
  7. Under the chat, call, and email buttons, you'll find their social media links. They include Walmart’s Facebook, Twitter, Pinterest, YouTube, and Instagram accounts.

Another positive side of the support page is its ability to accept feedback. The next steps will show how to offer feedback.

  1. At the bottom right there is a button that hovers as you scroll down
  2. Press that button and type in your feedback.

If Walmart refuses to issue a refund, can I send demand letters to them in small claims court?

You can send demand letters to Walmart in small claims court if you feel that you have a basis for it. Here's a detailed description of how DoNotPay can help. These are the basic steps:

  1. The DoNotPay app can generate a demand letter you can send to Walmart before suing them.
  2. If they don’t reply, you will have to fill out the court forms. DoNotPay can help with this step.
  3. After that, you must file your case with the court. DoNotPay will guide you through the entire process.
  4. You will then serve Walmart—let them know that you are suing them. You need to specify a reason for which they are being sued.
  5. Finally, it is time to show up in court! DoNotPay will generate a script you can use before the judge.

If you want to take Walmart to small claims court, make it easy with the DoNotPay web app available in any .

Addresses for Walmart headquarters and the executive team

There are over 20 members of Walmart’s executive team, and that doesn’t even include the board of directors. The main headquarters are the United States.


Walmart Headquarters

702 SW 8th St

Bentonville, AR 72716

Earlier, we mentioned that calling or emailing Walmart headquarters is possible. Snail mail can still be used too. Executives prefer not to be bothered by petty issues that can be solved through a representative. Examples of such concerns are:

  • Surveys
  • Complaints
  • Suggestions
  • Job Inquiries or Resumes
  • Solicitations
  • Advertisements

Primary contact

Janey Whiteside

Executive Vice President and Chief Customer Officer

702 SW 8th St

Bentonville, AR 72716


Secondary contact

Mark Ibbotson

Executive Vice President, Realty and Central Operations, Walmart U.S.

702 SW 8th St

Bentonville, AR 72716

Greg Foran

President and Chief Executive Officer, Walmart U.S.

702 SW 8th St

Bentonville, AR 72716

Chief executive

Doug McMilon

President and Chief Executive Officer, Walmart Inc.

702 SW 8th St

Bentonville, AR 72716




Try DoNotPay to avoid all the hassle of contacting customer support. Access DoNotPay through any .

What are the most frequent concerns of Walmart customers?

  1. How to: how to activate gift cards and how to get refunds or return items.
  2. Problems with orders: any problem that can be related to transactions, shipping, cancellations, and defects

Comment below if you still need some help

Someone who already solved their problem with Walmart might be able to help. Post a comment below and let's talk about it!

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