Simplifying Walmart Customer Service 

Walmart is one of the biggest retailers in the country. Their support center receives a massive number of calls and emails they follow up. Due to the quantity, replies can take some time before the company can get back to you. DoNotPay deals with this nuisance by dialing the number for you and notifying you when a real person is on the other line. Download the app from the App Store or use it in your browser to skip annoying phone trees and get help fast

Walmart Hotline support

Customers prefer to get a live representative on the phone to get a quick problem resolution. Users can reach customer service with the official contact numbers found on the Walmart website. 

Walmart is one of the biggest companies in the U.S., so their phone lines might get crazy. According to the Walmart help page, the main help number they provide to customers is +1-800-966-6546. They only offer you this number after you have exhausted all other possible avenues listed on the support center to ensure that representatives don’t waste time.

Another hotline that Walmart offers is 1-800-WALMART or 1-800-925-6278. Unfortunately, you can expect to be on hold for a while before you can talk to an actual person. DoNotPay will dial the support number for you and connect you once it reaches an actual customer service rep. Download DoNotPay for iOS or use it in your web browser.

You can also try their main number, (479) 273-4000.

Toll-free number Customer service number Main Number
+1-800-925-6278 +1-800-966-6546 479-273-4000

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Getting in touch with Walmart by email

customer

Walmart’s email address is not listed on their help page. However, you can email them at help@walmart.com or use the message feature on the website. Another option is the chatbox, where you can talk to a representative that can help with your queries. There can still be some waiting time before someone answers, and even more so for an email reply.

You can also try the executive team’s email, executive.communications@wal-mart.com.

Customer service email address: Walmart executive office email address:
help@walmart.com executive.communications@wal-mart.com

Walmart is the world’s leading retailer. With over 11,300 stores in 27 countries, Walmart prides itself on serving nearly 265 million customers weekly. Walmart even has its own app. If you are an avid Walmart shopper, logging into the app is the best way to find customer service.

Some of the categories of the frequently asked questions in the app or the website are listed below: 

  • Online buying and tracking
  • Online payment methods
  • Returns, refunds, and replacements of gift cards.

If you don’t want to waste time navigating their knowledge base, the best option is just to call.

DoNotPay can make calling customer service a hassle-free experience that doesn’t waste your time. Download the app or go through the website to get help fast.

How to fully make use of the Walmart Help page? 

Check out the many features of the Walmart help web page. The list below outlines a detailed process of issue resolution.

  1. First, visit Walmart’s home page or the help center.
  2. In the help center, you will find six grids with different topics with groups of links. If one of these links is close to what seems to be the problem, click on it to reach a relevant article.
  3. Once you have read the article, there are three buttons listed, asking if the article has helped. If you answer no, the website gives you a mini poll to check how it can improve. The web page will redirect you to the “contact us page if you answer, “I still need help.”
  4. If you go to ‘contact us,’ you will be greeted by a welcome message and ten topics to choose from. 
  5. Choose a topic, and relevant links will be shown. If you continue reading, you’ll see three buttons, one for chat, one for calls, and one for email.
  6. Include all your personal details. 
  7. Under the chat, call, and email buttons, you’ll find their social media links. They include Walmart’s Facebook, Twitter, Pinterest, YouTube, and Instagram accounts.

Another positive side of the support page is its ability to accept feedback. The next steps will show how to offer feedback.

  1. At the bottom right there is a button that hovers as you scroll down
  2. Press that button and type in your feedback. 

This can get overwhelming pretty fast, so the simplest thing to do is to just call support. Avoid waiting in phone queues. Try DoNotPay for free, just download it on your iPhone or access it in your web browser.

If Walmart refuses to issue a refund, can I sue them in small claims court?

You can sue Walmart in the small claims court if you feel that you have the basis for it. Here’s how DoNotPay can help you:

  1. The DoNotPay app can generate a demand letter you can send to Walmart before suing them.
  2. If they don’t reply, you will have to fill out the court forms. DoNotPay can help with this step.
  3. After that, you must file an official complaint with the court. DoNotPay will guide you through the entire process.
  4. You will then serve Walmart—let them know that you are suing them. You need to specify a reason for which they are being sued.
  5. Finally, it is time to show up in court! DoNotPay will generate a script you can use before the judge.

Addresses for Walmart headquarters and the executive team 

There are over 20 members of Walmart’s executive team, and that doesn’t even include the board of directors. The main headquarters are the United States. 

Headquarters

Walmart Headquarters

702 SW 8th St

Bentonville, AR 72716

Earlier, we mentioned that calling or emailing Walmart headquarters is possible. Snail mail can still be used too. Executives prefer not to be bothered by petty issues that can be solved through a representative. Examples of such concerns are: 

  • Surveys
  • Complaints
  • Suggestions 
  • Job Inquiries or Resumes
  • Solicitations 
  • Advertisements

Primary contact

Janey Whiteside

Executive Vice President and Chief Customer Officer

702 SW 8th St

Bentonville, AR 72716

Janey.whiteside@wal-mart.com

LinkedIn

Secondary contact

Mark Ibbotson 

Executive Vice President, Realty and Central Operations, Walmart U.S.

702 SW 8th St

Bentonville, AR 72716

Mark.Ibbotson@wal-mart.com

Greg Foran

President and Chief Executive Officer, Walmart U.S.

702 SW 8th St

Bentonville, AR 72716

Greg.Foran@wal-mart.com

Chief executive

Doug McMilon

President and Chief Executive Officer, Walmart Inc.

702 SW 8th St

Bentonville, AR 72716

Doug.McMillon@wal-mart.com

LinkedIn

Facebook

Instagram

Try DoNotPay to avoid all the hassle of contacting customer support. Download it for free for your iPhone or use the DoNotPay app in any web browser.

What are the most frequent concerns of Walmart customers?

  1. How to: how to activate gift cards and how to get refunds or return items. 
  2. Problems with orders: any problem that can be related to transactions, shipping, cancellations, and defects

Comment below if you still need some help

Someone who already solved their problem with Walmart might be able to help. Post a comment below and let’s talk about it! 

What else can DoNotPay do for you?

DoNotPay has an abundance of features and services that you may be interested in. Download the app or use it directly in your browser. DoNotPay can help you:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.