Connect With Together Energy's Customer Service Rep Fast

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Connect With Together Energy's Customer Service Rep Fast

On 18th January 2022, Together Energy Retail Ltd — a popular energy supply company in the UK — announced that it is ceasing to trade. Five days later, on 23rd January 2022, Ofgem appointed British Gas to take on Together Energy's customers and ensure they continue to receive a supply of gas and electricity.

Since then, it has been difficult for customers to get the assistance they need from customer services to voice their complaints or make inquiries. It can get frustrating when you cannot reach Together Energy's customer services to get the services you deserve.

So, how can you reach their customer services easily? That's where DoNotPay comes in.

DoNotPay can help you get in touch with without having to endure the frustrations of waiting in line for long hours. In fact, we can help you skip any company's phone queue to get the help you need quickly.

Together Energy Support Contact Number and Email

BEcause of the transfer to British Gas, Together Energy is in the process of closing your account. Previously, getting assistance from Together Energy requires you to submit your readings and fill a form online with the following requirements:

  1. Contact name
  2. Email
  3. Your meter reading
  4. Phone
  5. First line of address
  6. Postcode

If you had another complaint, you could reach by phone, email, or post.

  • Phone. Call 02039927717 or 0141 846 1520 to speak to a customer service agent.
  • Email. You can send your query or request to Together Energy by emailing
  • Post. You could also opt to get your issue handled by visiting their physical location or writing them a letter detailing your issue, then send it out to:

Complaints Team at Together Energy 1st Floor Erskine House Clydebank Business Park Dunbartonshire G81 2DR

Together Energy said that they will try to resolve most complaints within 48 hours. However, some complaints usually take a little longer to resolve.

Together Energy Social Media Platforms

In recent years, customers have normalized calling out companies on their social media platforms to get their issues heard and catered to. This has proven to be an ideal and efficient way to get the attention of the customer service team since they care so much about sustaining a good reputation online.

Reaching out to Together Energy through their online platforms should grant you the attention you need from their customer care team, and your issue can be resolved as soon as possible.

British Gas Contact Information

The Ombudsman Services issued a letter announcing the transfer of Together Energy Customers to British Gas' service. British Gas also provided key information about the transfer. For any concerns with your Together Energy account, you can reach out to British Gas Customer Support.

Ways to Contact British Gas Customer Support
For Credit Customers0333 202 9571
For Pay As You Go Customers0333 202 9845
Customer Service Phone Number0330 100 0056 (Energy)

0333 009 5784 (Home Services)

0800 107 0184 or 0333 202 9802 (Complaints)

0800 072 8625 (if you were added to the company's priority service register)
AddressMillstream, Maidenhead Road,

Windsor, Berkshire


Alternative Ways to Resolve Together Energy Customer Service Complaints

If you are unsatisfied with the response from Together Energy/British Gas or if your issue was not resolved within eight weeks, there are other options you can explore to resolve your problem. You can reach out to the Energy Ombudsman online or by calling 0330 440 1624. You must contact an ombudsperson within 12 months after interacting with Together Energy. The ombudsman will then investigate your issue and come up with a suitable solution.

Common Reasons People Contact Together Energy Support

Different customers have different reasons for contacting customer care, but some of the common reasons include to:

  1. Fix their smart meter
  2. Get a new top-up key or card
  3. Make inquiries on their bills
  4. Switch providers or tariffs
  5. Report a power cut
  6. Make a complaint
  7. Apply for the Warm House Discount

Get in Touch With Together Energy Customer Service Using DoNotPay

Contacting the can be a lengthy process and a frustrating one at that. Luckily, DoNotPay can help you out. DoNotPay will call them for you and let you know the instant someone picks up so you can talk to a customer support representative without spending a second waiting on hold.

Here's how you can use DoNotPay to skip the customer service phone queue:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you'd like to call.
  4. Click on the name of the company and have us do the work for you.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

We've all tried to reach out to customer services of different companies to get an issue sorted, and most of the time, it's pretty much impossible to get through to customer services. DoNotPay understands how frustrating that can be and, therefore, apart from Together Energy, can help you reach the customer service of different companies, including:

What Else Can DoNotPay Do?

If you need help with something else, you can always count on DoNotPay to have a solution. We can help you in many other ways, such as:

Sign up with DoNotPay today and enjoy tons of other helpful services.

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