Need a Lyft Refund? Here’s How You Get It

Lyft is a ridesharing service that connects users who need transport with available drivers. The company is based in San Francisco and operates in hundreds of U.S. cities and parts of Canada. Users communicate with and pay drivers through the Lyft app. Since it isn’t a dedicated taxi service, Lyft experiences tend to vary. Users often have issues with late drivers and bad service inside vehicles. One Redditor was left out in the middle of a snowstorm during their Lyft ride. While this may be an extreme situation, it still happens to passengers at an alarming rate. What’s more alarming is Lyft’s policy on refunds. Getting your money back can be a challenge, even when you haven’t received the service you’ve paid for. 

What’s the Lyft Refund Policy?

Lyft leaves no room for interpretation in their refund policy. All charges are non-refundable, no matter the situation. 

You would expect that canceling a ride would give you some lee-way with the charges if you did it on time, but this isn’t the case. On the contrary, Lyft charges you a fee if you cancel a ride. Not showing up for a scheduled ride also constitutes a cancelation, which means fees still apply. 


Other fees passengers need to be wary of are Damage Fees. Should a driver report that you damaged their vehicle in any way, Lyft will charge you for repairs. The Lyft policy states that they are under no obligation to verify the driver’s claim, which means you could be charged without proof. It’s possible to contest the charge with Lyft, but they are on the driver’s side more often than not. 

How To Request a Lyft Refund

While the Lyft policy is clear on the No Refunds front, that doesn’t mean that you have no avenue to request your money back. The service allows you to dispute charges and fees that show up on your account. If the driver hasn’t taken you to your destination or they overcharged you, it’s possible to complain to Lyft and hope that they take your side. 

Here’s how you dispute a charge:

  1. Go to the app home screen
  2. Tap the Menu icon
  3. Press Ride History and choose the fare you want to dispute
  4. At the bottom of the screen, press Get Help
  5. Choose one of the available issues and press Dispute fare or Charge next to it

Lyft will request an explanation for the dispute. The ridesharing service hesitates to provide passengers with a full refund unless they had a particularly bad experience during the ride. In most cases, you’ll receive ride credit or a discount for future rides.

As for damage fees, Lyft notifies passengers via the app and email for updates on their receipt. You can reply to the email and explain your side of the story to try and dispute the charge. The service will then investigate the matter.

If all else fails, use DoNotPay to get a quick refund without having to wait for Lyft’s response.

Consider the different methods you can use to refund a Lyft charge. 

Can You Request a Refund Via

Yes / No

DoNotPay

Yes
Phone

No

App

Yes
Email

Yes

In-person

No
Letter

No

Use DoNotPay To Refund Lyft Charges

Lyft scarcely takes the passenger’s side during disputes. Getting a justified refund is a difficult and time-consuming process. Instead of wasting time arguing with the Lyft support team, use DoNotPay to get your compensation pronto. The app makes getting a refund a piece of cake. To start using DoNotPay’s feature, open the app in your web browser. To get your refund, follow these steps:

  1. Sign in to DoNotPay
  2. Scroll down to the Chargeback Instantly tab and press Get Protected
  3. Answer a few of our chatbot’s questions regarding the charge and merchant
  4. Confirm your identity and bank details
  5. Input your digital signature and submit the request

You can choose to send the letter on your own or let DoNotPay handle it. Our app sends your bank relevant credit card laws that boost your case’s credibility. We can even contact the merchant on your behalf to add evidence to the case. 

Issues You Might Run Into When Requesting a Lyft Refund

There’s no guarantee that Lyft will refund any transaction. Even legitimate complaints will be brushed aside as long as the passenger wasn’t hurt or threatened by the driver.

Fraudulent damage fees are infrequent but difficult to fight. There have been cases of drivers making damage claims using fake evidence. One Reddit user claims their driver took photos with fake vomit to make the claim more convincing. Lyft will charge you for damage fees even when the driver doesn’t submit any evidence

Missing a ride is a common issue for Lyft passengers. The app can malfunction or the driver might arrive at the wrong location. It’s difficult to prove that you were in the right in these kinds of situations, which means it’s unlikely for Lyft to provide a refund. 

Disputing these charges can be a hassle. Your best course of action would be to contact your bank or let DoNotPay handle the issue. 

Can I Check the Status of My Lyft Refund?

There is no built-in function in the Lyft app to show you your refund’s status. You will be notified via email if you win your dispute and Lyft decides to return your funds. It can take several days for the service to respond. 

Let DoNotPay Be Your Pocket-Sized Robot Lawyer App

Getting chargebacks and refunds is just one of the many features of DoNotPay. Our handy robot lawyer app saves you money in a variety of ways. If you need to lower your bills or dispute a parking ticket, DoNotPay can show you how. We help you brush up on your airline passenger rights and help you get compensation for canceled and delayed flights. It’s not just about the money, either. What do you do when you need to sue someone for harassment or stop a cyberstalker? If you’re like most people, these things aren’t a day-to-day issue. DoNotPay helps guide you through the process and makes it easier to file charges. 

Start using our robot lawyer AI by opening the app in your web browser. Sign in and take a look at a list of things we can simplify for you:

To top it all off, we can even help you get free virtual credit cards. It’s a handy tool for signing up for services you wouldn’t trust with your real card.