Speak to a TXU Energy Customer Service Agent Instantly
TXU is an American-based electricity provider with its headquarters in Dallas, Texas. The company provides electricity to residential and business customers in the deregulated regions of Texas. The company was founded in 1883, and it has developed to become a multinational energy company covering three continents, namely Australia, Europe, and North America.
You can call TXU customer care if you have any concerns about their electricity services. However, TXU is a big company that serves millions of people, and thus getting to customer service might take you dozens of phone calls. With DoNotPay, you don't waste time waiting in a long queue since our Skip Waiting on Hold product will call customer care on your behalf. Read on to learn more about this product and how it can help you save time and money.
How to Contact TXU Customer Service
If you have any query concerning your electricity service provision, you can reach TXU customer care through the following:
|Customer Support Number||866-898-4968|
|Provisional Contact Number||800-554-2143|
|Billing Phone Number||800-242-9113|
|24/7 Hotline Number||800-818-6132|
You can contact the TXU company customer support from 7 AM - 7 PM, Monday to Friday. If you need help on a weekend, you can reach the company through the 24/7 number provided above.
Where Can You Get a Fast Response From Customer Care?
Your call might be placed on hold until your time to be served reaches; therefore, calling does not guarantee a quick response. To get your concern attended to quickly, contact the company through its social media platforms, Twitter and Facebook.
Remember, no company would like its name to be tainted in public, and thus, online customer care is always on alert to respond to any complaint raised on any of its social media platforms. The bottom line is that you get a quicker response when you contact them publicly than privately.
TXU Corporate Address
TXU is a holding company with a portfolio of competitive and utility businesses in Texas.
Their corporate phone is (214) 812-4600 and their office address is 1601 Bryan Street, Suite 34-068, Dallas, TX 75201-3411, USA.
If TXU Customer Care Refuses to Help Me, Can I Sue Them in Small Claims Court?
You can sue TXU in a small claims court if you raised a complaint about its customer care and it was never attended to. In such a case, you have the right to advance the case to court and get it resolved from there.
In most cases, the bone of contention is money-related, where the company has overcharged you or has been making unjustifiable deductions from your credit card. Please note that it might be difficult to contest with a big corporation like TXU in court, and thus it is advisable to hire a third-party to file the case on your behalf.
Common Reasons People Contact TXU Support?
People contact TXU support to inquire about:
- How to change their mailing address
- What might be causing power shortage and outrage
- Why the company disconnected electricity
- Why the electricity bill is too high than normal
- How to get a fixed electricity rate
- How long it takes to have electricity installed in a newly-purchased house
- How to clear one’s name out of the meter-read if a house is sold
Reach TXU Customer Service by Yourself
You can contact TXU customer care on your own by either calling them through the numbers or email they have provided on their official website. Though your call might be put on hold, it will eventually be responded to.
However, the average customer care call-hold period is 33 minutes, which means you can wait even longer. DoNotPay, through its Skip- Waiting On-hold product, will let you know when a customer care representative picks your call, thus eliminating the time you would have otherwise spent waiting.
Reach TXU Customer Service Using DoNotPay
Below is the four-step guide:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
Our skip-waiting-on-hold product can help you contact customer service from other companies, including:
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If you are a TXU customer and you have run into a problem, sign up with us and get your problem solved efficiently.