How To File eBay Complaints the Easy Way

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How To File eBay Complaints and Reach a Satisfactory Resolution Fast

As it is one of the largest e-commerce corporations, with over 182 million users, complaints against eBay are to be expected.

The main issue users have with eBay is that sellers often falsely advertise their products and ship items of questionable quality. The major cause of frustration for most eBay buyers is the fact that disputes between them and sellers are often left open to interpretation without a clear answer from the company.

Both buyers and sellers have also complained about the company itself in the past, stating that eBay has unfairly stripped them of their ability to sell and/or purchase on the site.

For sellers, this can occur when their account is flagged for violation of eBay's policies, which can be hard to determine. For buyers, this manifests itself in a total lack of protection against fraud or receiving damaged or misrepresented items.

If you’ve encountered a problem with an eBay seller or the company itself, this article will show you how to file eBay complaints fast and, if that doesn’t work, how to take the matter to small claims court.

How To File eBay Seller Complaints

If you have a complaint against a particular eBay seller, you can submit your complaint through this online form and report the seller to the company.

If eBay determines that the seller is in violation of their policies, the seller will be contacted by the company and asked to take action. If there is no solution, eBay may remove the seller from their system.

If you do not find any discernible wrongdoing on the part of the seller, you don't necessarily have to report it. You can also contact eBay customer service regarding your complaint without opening a case if you are dissatisfied with the seller's response or if you believe it is a fraudulent listing.

For issues with returns, missing items, and refunds, you can visit eBay's Resolution Center to submit an official request or ask eBay for assistance in the dispute.

If you want to contact eBay directly, you can do so by navigating to the Help & Contact page at the footer of the website. From that page, you can choose to call the customer service, chat with a representative online, or send an email to eBay.

The company usually takes 24–48 hours to respond to an email or provide an answer to a complaint submitted via phone.

If you choose to file an official complaint against a seller online through the eBay form, you should expect to wait weeks for a response. In most cases, the seller's response will take up to 30 days before they address your complaint.

Ways To File eBay Complaints
Report an Issue With a Seller
eBay Customer Service Website
  • Customer Support: 1-866-961-9253
  • Technical Support: 1-866-961-9253
TwitterAsk eBay

eBay Complaints Against Sellers—What if eBay Can't or Doesn't Want To Help You Resolve a Dispute?

Although eBay has a strict set of rules and policies regarding the items that can be advertised and sold on their website, there are many cases where there is no evidence that a seller violated any of these rules.

This can occur when something was mishandled during shipping or if there is not enough proof available for eBay to help resolve the case.

If you believe the company isn’t taking your complaint seriously or doesn’t want to help resolve the dispute between you and the seller, you can consider filing a complaint against eBay itself.

You can file a complaint against eBay with:

  • The Federal Trade Commission (FTC)
  • The Better Business Bureau (BBB)

You can seek the assistance of these agencies if eBay has violated any of its rules and policies and wronged you:

  1. As a buyer—by terminating your account or refusing to mediate in a dispute and take action against a fraudulent seller
  2. As a seller—if the company suddenly terminates your account or limits your selling capabilities on the platform without prior notice or sufficient explanation and evidence

How To File an eBay Complaint With the FTC

If you have a complaint about a specific eBay seller and the company does not seem to be taking your case seriously, you can file a complaint with the FTC using this online form.

The FTC will investigate the case, and if there is sufficient evidence that eBay is in violation of their own policies, they will contact the company and ask them to take action against the seller. If this does not work, they might pursue legal action against eBay.

How To File an eBay Complaint With the BBB

If you believe that the company is not responding to your complaint in a timely manner and you are unsatisfied with their customer service, you can file an eBay complaint with the BBB.

To do so, visit the Bureau’s website, select the option to file a complaint against a business and have the BBB help you get a resolution, and follow the instructions provided.

This will help to get more attention to your case, as they will send out notices about your complaint to the eBay public relations team and related parties. In some cases, an investigation of the company is also opened.

How To Sue eBay in Small Claims Court

If you have a case against eBay that is not resolved by the BBB or the FTC, and eBay has denied your appeal or refund, you can sue them in small claims court. Keep in mind that this must be done as a separate case, and there is a limit of $5000 on the size of the case.

You can also file cases in small claims court against other eBay users, which will practically force the company to resolve the dispute through arbitration if they want to avoid being tangled in the legal process.

To file a lawsuit against eBay or one of the sellers in small claims court, you first need to draft a professional demand letter and serve it to the defendant. The demand letter signifies your intent to sue, so it must be able to explain your version of events in full detail as well as the damages you are seeking.

The demand letter must include the following information:

  • Your name
  • The defendant's name (eBay or the seller)
  • Your contact information (address, phone number, and email address)
  • A statement of intent to sue
  • The damages you are seeking
  • How you want the issue to be resolved
  • The date the letter was written and delivered to the defendant or their attorney.

Make sure you send the demand letter by certified mail and keep a copy of all correspondence and legal documents filed for your own record. You should expect a response from the defendant within 30 days.

Once you have served your demand letter, you can submit an official complaint to the court and wait for the court date to be set. If the defendant (eBay or the seller) does not respond or rejects your offer, the case will go to trial.

Have Complaints About eBay? DoNotPay Helps You Sue the Company Effortlessly and Win!

Suing a big corporation usually includes spending weeks working on the lawsuit and hiring a legal professional to handle all of the legal procedures and documents. What’s more, the process can be pricey, complex, and it might even drag for months.

Luckily, DoNotPay is here for you. With our AI-powered app, fighting for your rights and getting the compensation you deserve will be a piece of cake.

To file a complaint against eBay hassle-free, all you need to do is:

  1. Log in to your
  2. Choose the Sue Now feature
  3. Enter the reason for your lawsuit
  4. Have a quick chat with our chatbot
  5. Attach screenshots, receipts, or any other evidence that can support your claim

And that’s all there is to it! DoNotPay will generate a demand letter and send it to eBay on your behalf. This will put some legal pressure on them to resolve your complaint.

If eBay ignores your complaint or refuses to give you the compensation, we will help you escalate matters by suing them in small claims court.

Have Other eBay Complaints? DoNotPay Comes to the Rescue!

DoNotPay can help you with many other eBay-related issues!

Is your eBay account suspended indefinitely, or has an eBay seller sent you the wrong item? Are you looking to get an eBay refund through PayPal and wondering how long it takes? Rely on our AI-powered app for assistance!

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Our app is also capable of:

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