Get Virgin Atlantic Holidays To Take Your Complaints Seriously

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Get Virgin Atlantic Holidays To Take Your Complaints Seriously

Virgin Holidays is a travel agency based out of the UK. They offer holidays worldwide. Owned by the famed Virgin Group, their most popular destinations include:

  • The Middle East
  • Canada
  • US
  • Caribbean Islands
  • The Indian Ocean
  • The Far East

They also offer a ski program and a variety of cruises. food-borne illnesses, personal injury claims, over-charges, and secretive charges. The most recent and serious complaints are the lack of cleanliness and stolen or damaged items while on a Virgin Holidays trip.

DoNotPay helps travellers and other consumers find the help they need and deserve, no matter their complaints. Our patented process is simple to use and easy to understand, but also quick and effective.

How to File a Complaint Against Virgin Holidays

Virgin Holidays promises to treat every complaint with a speedy concern but that isn't always the case. They offer several ways to get your heard, depending on when and where your problem occurred. We'll discuss them here. Use the information we disclose to choose the one that makes the most sense for you.

File Complaints Before You Travel

If anything happens before you leave on your trip, the preferred option Virgin Holidays provides is an email address. They ask that you email them at: Some examples of issues that might occur before you leave are:

  • Destination mistakes
  • Billing problems
  • Inaccurate information
  • Problems with lodging and reservations
  • Issues with the number of travellers or pets

While on Holiday

If something happens while you're abroad and you need to make a formal complaint, you must use the Virgin Holidays concierge link to the complaint topic you need. You can find your personal concierge using this link. You may be assigned to one of the following problem solvers at Virgin Holidays:

  1. Destination Manager
  2. Resort Expert
  3. Support Team Member

Each of these highly trained travel experts covers a different type of issue. Once you have contacted them through Whatsapp, they will direct you to the right person to help you solve your issue, hopefully.

Contact Information for Virgin Holidays
Phone Number0344 472 9646

OnlineCustomer Support
Postal AddressVirgin Atlantic Holidays Ltd


Fleming Way


West Sussex

RH10 9DF

FAQ PageComplaints Procedure

Alternative Options for Complaints Against Virgin Holidays

Sometimes you don't get the result you're looking for when your luggage is lost or stolen, you're overcharged, or something terrible happens during your travels. If this happens, it's time to find an alternative method of bringing light to your problem.

There are three options at your disposal in the UK, including:

1. Alternate Dispute Resolutions

Consumers have alternate options to settle disputes when they suspect that they are being cheated, scammed, or abused and their complaints are unobserved. The object is to keep people and business out of the courtroom and prevent overworked and bogged down courts.

Common forms of ADR include arbitration and mediation.

Mediation entails meeting with an independent third party who helps opposing parties come to an outcome that's mutually acceptable. Arbitration uses an unbiased third party to consider both sides of the dilemma and the facts available to provide a binding decision to either or both parties to resolve the matter.

2. Ombudsman

An ombudsman is an official appointed to investigate consumer complaints against businesses and other entities. They are impartial with no chosen side. You can only take your complaint to an ombudsman if you've tried to complain through official Virgin Holidays means and received unsatisfactory results but have not taken the issue to small claims court. For complaints about Virgin Holidays, you'll need to speak to a private sector ombudsman.

3. Small Claims Court

Complaining to a small claims court is a last resort. Only the most serious of offences should be resolved in this manner. Where in the country you live and where the problem happened determines the claim value limit available in small claims court. The limit in Wales and the UK is £10,000.

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DoNotPay can help you file complaints with:

What Can DoNotPay Do For Me?

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