File CenturyLink Complaints Fast and Have Your Issue Resolved

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How To File CenturyLink Complaints In Minutes

The most common reason users complain about CenturyLink is the slow and unstable internet connection. Customers from all over the United States often complain about the lack of proper customer services, as well. There have been quite a few negative reviews online about the poor installation and support services provided by CenturyLink.

Aside from the poor customer service and poor internet connection, CenturyLink has been under constant scrutiny for their use of billing practices that consumers find to be misleading.

Many CenturyLink subscribers complain that the company’s billing statement is unclear. Consumers complain that they are frustrated with the company’s billing statements which often come laden with additional charges.

In addition, most users find it difficult and confusing to navigate the CenturyLink website in search for information about their accounts and additional services.

CenturyLink Customer Service

Apart from various problems with their hardware and unstable internet connections, the company also has a reputation for poor customer service and long wait times during the evenings.

Users often complain their modems don’t not work or that their internet connection is getting disconnected continuously. The frustration is even higher when they try to reach out to CenturyLink’s customer service and have to spend hours on hold to get the answer that the company is “working on it” or “looking into the issue,” while the problems persist.

Customers are able to reach the department through phone (toll-free) and email.

How To Reach CenturyLink Complaints Department
  • Account and billing support: 877-837-5738
  • Call, Move, Disconnect, or Cancel: 877-803-8414

How To Send Demand Letters To CenturyLink in Small Claims Court

CenturyLink has their own process for starting a small claim. If you want to send demand letters to CenturyLink, it is advisable to read this document in full.

After reading the document, here are the steps you need to take to file a claim against CenturyLink:

  1. Figure out what you want to claim. You will need proof of their errors and a recording of the transaction occurring.
  2. Find a small claims court near you. Small Claims Courts are usually located at your county's courthouse and they offer a simple way in which people can settle disputes without paying large amounts of money to an attorney. You can find more information on this court by asking the clerk that works there or by talking to an attorney who is a specialist in this area.
  3. Be sure to include what your damages are and how much money is owed to you.
  4. Send the company a demand letter stating that they have 30 days to settle the issue or else you will be suing them in small claims court.
  5. Gather the evidence regarding all of the different details of the claim. To do this, take notes on your phone or record conversations if possible.
  6. Gather your documents such as any bills or receipts you have regarding this claim and put them in a folder for your court appearance. When you are gathering all of your information for the court, make sure that you organize it so that it can be easily read by others.
  7. Fill out the complaint form. It will ask for all of your information including your contact info and what they did to cause a problem along with what happened after their error occurred.

Once you finish filling out your complaint form, give it to the court clerk and wait for them to enter it into their system. It will then be sent to the judge who will notify you of your court date.

The small claims court is a fast and simple way to file a claim against CenturyLink that doesn't require an attorney's help or payment for their services. The actual case is handled by the judge who will decide how much compensation you are owed for your damages.

The way that CenturyLink will handle this complaint will depend on how thorough they are and how similar the facts of the case are to their own. If they truly made a mistake, they may realize that it was an honest one and not try to abuse or defraud you as some companies do in this situation in order to make a profit.

In order to win your case, you need to prove that CenturyLink has violated an ordinance as well as the claims you have made with sufficient evidence.

How To File a Complaint Against CenturyLink With the FCC

To file an FCC complaint against CenturyLink, you must fill out FCC Form 421, called "Informal Complaint." You can do so by visiting the FCC website and following the instructions there.

You have to fill out the following parts of the form:

  1. A description of your complaint, including a particular date and time when the problem happened and who was involved. You must give specific details, like when and where the event happened and which agent you spoke with.
  2. A statement that describes why you think your problem was unlawful or unreasonable.
  3. The name and contact information of the person filing the complaint.
  4. The name and contact information for a witness to the event or an expert on the subject matter who can help prove your case.
  5. A signature verifying that this is a real complaint and not a joke, prank, or abuse of the system.

Once the FCC gets your complaint, the Commission will send it to CenturyLink, and the company will have 30 days to respond. The FCC will share your complaint with the other FCC bureaus and offices, so they can help if any of them have related cases or questions.

CenturyLink will look into your complaint, and you can ask the FCC to help further if you need more help.

Send Demand Letters To CenturyLink in Small Claims Court With DoNotPay!

Complaining to the FCC can requires a lot of paperwork, while filing a claim against CenturyLink can be both complex and expensive, especially if you need to hire a lawyer to handle all of the documents and procedures.

But don’t worry! DoNotPay will make the process fast and easy! With DoNotPay, you won’t have to spend hundreds of dollars on aid or waste weeks drafting the lawsuit.

DoNotPay can help you send demand letters to CenturyLink in small claims court by generating a demand letter or a complaint letters for you in mere minutes!

Here’s all you need to do to file a claim against CenturyLink:

  1. Open DoNotPay in any and choose the Complaint Letters product
  2. State how much money the company owes you, if applicable
  3. Select a reason for your lawsuit
  4. Answer our AI-powered chatbot’s questions
  5. Provide any evidence that might help us build your case

DoNotPay will email a demand letter to CenturyLink on your behalf. If that doesn’t work, we can help you escalate the issue and take CenturyLink to small claims court so that you can get justice and compensation!

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Want your issue solved now?