How to Get the Most out of the Amtrak Refund Policy

Amtrak is a national corporation for passenger rail service. It enables you to book train and bus tickets for over 30 U.S. routes and 500 destinations in North America. There are numerous situations you might need to request a refund for a service like this and DoNotPay will make submitting your request a piece of cake. Continue reading for more detailed information on the Amtrak Refund Policy.

Request an Amtrak Refund With DoNotPay Within Minutes!

DoNotPay helps you request Amtrak refunds anytime and anywhere without wasting valuable time on phone calls, unread emails, and customer service communication channels. Use DoNotPay in your web browser to make the most out of its features.


Follow these simple steps to submit a refund request via DoNotPay:

  1. Click on Get Protected under the Chargeback Instantly category
  2. Type in the payment details you used for paying for the service
  3. Enter your bank’s details
  4. Fill in Amtrak’s information along with the amount you paid them
  5. Choose whether you would like DoNotPay to send the demand letter for you, or you will do it yourself

That’s it! DoNotPay doesn’t only submit your data—it also multiplies your chances of being approved for a refund. Once your request is submitted, DoNotPay faxes it to your bank automatically. It also sends you a letter with all applicable VISA and Mastercard codes, which helps your request be approved, and it bolsters your case by creating proof that you asked for your money back.

Are There Other Ways of Requesting Amtrak Train Ticket Refund?

Yes, there are. It is up to you to choose how to request a refund—via letter, phone, in person, or the official website. DoNotPay is by far your fastest and most convenient option for requesting an Amtrak refund.

Can You Request a Refund Via

Yes / No
DoNotPay

Yes

Email

No
Letter

Yes

Phone

Yes

In-person

Yes

Website

Yes

Can You Request Amtrak Refunds Online?

Yes, you can. Almost all tickets purchased online can be refunded that way as well. You can use Amtrak in your web browser or on their mobile app to cancel your trip and request a refund for your ticket.

If you booked the ticket using your Amtrak account, this is what you need to do:

  1. Log into your Amtrak account
  2. Go to My Account
  3. Click on View/Edit
  4. Click Cancel Trip

If you booked your ticket as a guest, this is what you need to do:

  1. Click on Modify Trip
  2. Enter your reservation number
  3. Type in your email address or telephone number (whichever you used when booking)
  4. Click on Find Trip
  5. Click on Cancel Trip

Bear in mind that if you made any modifications to your account after purchasing the ticket, you will not be able to request a refund for it online.

Get a Refund for Amtrak Tickets via Mail

You can request a refund for cash via mail. You can do this by sending your original tickets with a return receipt to the address below.

Amtrak Refunds

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

Submit Your Request via Amtrak Refund Number

You can request an Amtrak ticket refund by reaching out to their Refund Department by dialing 1-800-USA-RAIL (1-800-872-7245).

Getting through to the customer service can be a real hassle sometimes! DoNotPay has a feature that will end the hassle right away. Jumping the phone queue for you, DoNotPay saves you the time and energy in dealing with customer support.

Request an Amtrak Refund In Person

Your refund can be processed at the Amtrak office at the stations. All printed tickets need to be returned. If you choose to request a refund in person, have that in mind.

Can You Get an Amtrak Ticket Refund?

Yes, you can. There are different types of tickets, so different conditions apply for each. 

If there is a no-show on any kind of ticket and it is not canceled before the departure time, no refund will be allowed

All online refunds are completed to the original form of payment—to your debit or credit card you used to purchase the tickets.

If you prefer cash, you can request a refund in cash only by mail.

Amtrak Saver Fare Refund Policy

You are eligible for a refund only within 24 hours upon booking the ticket. After the designated time frame, no changes, upgrades, or refunds are allowed.

Amtrak Value Fare Refund Policy

You are eligible for a full refund or e-voucher without any fees if you cancel your ticket 15 days or more before the departure. If you cancel your value ticket 14 days or less before the departure, a 25% fee will be charged—and you will lose the right to a full refund.

Amtrak Flexible Fare and Business Fare Refund Policy

You are eligible for a full refund or e-voucher without any fees. The no-show policy applies as well.

Amtrak Premium Fare Refund Policy

Acela First Class service offers a full refund or e-voucher without any fees, as long as you cancel before the departure.

Sleeper Accommodation service offers a full refund or e-voucher without any fees if you cancel 121 days or more before the departure. A 25% fee will be charged if you cancel your ticket between 120 and 15 days before the departure. If you cancel the ticket within 14 days before the departure, you are eligible only for a non-refundable eVoucher. A 25% fee will be charged as well.

What Is an Amtrak E-Voucher?

If you downgrade or cancel your trip, instead of asking for a refund, you can get some or all your money back as an e-voucher. This is how you store your ticket value to reuse it for future travels.

You can get an e-voucher by phone, at the ticket counter, or on the website. Once you do, you will get a receipt and a confirmation email.

Can You Request an Amtrak E-Voucher Refund?

Yes, you can. Depending on the type of the ticket they are used as, e-vouchers can be refundable, non-refundable, and both.

  • Refundable e-vouchers can be refunded only via Amtrak Refund team
  • Non-refundable can be redeemed for a new ticket
  • The combination of both means a certain amount would not be refunded

Non-refundable e-vouchers cannot be refunded for money, but you can still use them to pay for future travels.

Does Amtrak Offer Train Cancelation Refunds?

Yes, it does. Your fare is refundable if your train gets canceled. You can also reschedule your trip by contacting the Customer Support team. The number is the same as the Refund team’s—1-800-872-7245.

How Long Does Amtrak Refund Take?

Depending on the bank, the Amtrak refund takes five to eight business days. It is safer to expect it in seven to ten business days, in case of any kind of hold-downs.

Are There Any Fees for Canceling Amtrak Tickets?

Yes, there are. Cancelation fees can be a minimum of $5 and a maximum of $250 per transaction. They do not apply to multi-ride or monthly tickets.

Depending on the type of the ticket, the cancelation fee is usually 25% of the original price.

If you use Amtrak Guest Reward points to redeem tickets, there are different cancelation fees. The cancelation fee for multi-ride, multi-segment, and monthly pass reward tickets is 10% of the original price.

To find out detailed information on guest reward tickets and their modifications, visit Amtrak.

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