How to Get a Groupon Refund With Just a Few Clicks?

Groupon is an e-commerce service that connects its users with local merchants and offers different goods and services in 15 countries.

You can use Groupon to save cash by using virtual coupons to get deals on everything from food and products to travel and services.

Some Groupon customers find this system clunky and a bit complex to use. If you are one of them and are considering asking for a refund, the good news is that there is a way to get your money back.

DoNotPay Can Help You Solve Groupon Refund Problems!

DoNotPay offers you a straightforward way to get a refund from Groupon. We take over all the hard work: contact Groupon on your behalf, fax a request for a refund to your bank, and provide details useful for your case.

Here are the steps to follow:

  1. Access DoNotPay from a web browser or iOS device
  2. Scroll down to the Chargeback Instantly option
  3. Type in the details about your bank
  4. Add Groupon as the merchant
  5. Input all the necessary info 

When you complete all the steps, DoNotPay will create a dispute letter and send it directly to Groupon.

Can you request a refund via

Yes / No

DoNotPay

Yes
Email

No

Phone

No
Letter

No

Website

Yes
In-person

No

Alternative Options for Getting a Refund on Groupon

If you are disappointed with your Groupon experience, you can check out the Groupon Promise service. This service allows you to request a refund on specific goods or services, but the refund policy differs for each deal that Groupon offers. 

Make sure to research thoroughly to check if your request is eligible for a refund. 

Free Returns, Cancelations, and Exchanges

Some items might not be eligible for a refund, but Groupon offers other options to help you out:

  • For most purchases, you can make a return for free within 30 days after delivery
  • You can ask for an exchange for other items
  • Some products can be auto-canceled 

When Getting a Refund From Groupon is Not an Option

Depending on the case, some of the purchases might not be refundable:

  • Items shipped back without using a Groupon-provided return label
  • Marketplace items purchased through third-party merchants. Those merchants are responsible for the refunds
  • Items marked Final Sale
  • Oversized items
  • Items delivered by special carriers

Returning a Groupon Item—How to Send a Groupon Refund Request?

If your purchase is eligible for a refund, Groupon offers several options. Check them out to see how you can get your money back.

Things you should check out:

  1. How to initiate your return to get refunds on Groupon
  2. How to return multiple items
  3. How to handle Marketplace orders

How to Initiate Your Return to Get Refunds on Groupon?

To start with the refund process, follow these steps:

  1. Login to your account on the Groupon website
  2. Click on My Groupons
  3. Select View Details option next to your order
  4. Click Return Package
  5. Print your prepaid mailing label and attach it to your package
  6. Ship the item back to Groupon

How to Return Multiple Items?

If you wish to return several items, these are the steps you need to take:

  • For identical goods that you ordered together, you can print a single return label and use a single box. Make sure to adjust the quantity using the drop-down arrow beforehand
  • For products that are different in size, color, or type, print out a separate return label for each item and pack them in separate boxes. The same rule goes for items ordered at different times

How to Handle Marketplace Orders?

Orders made through a third-party merchant are not eligible for a refund. If you want to return the item, you’ll need to contact the merchant directly to initiate your return and receive a return label. 

What Does the Groupon Refund Policy Say?

Groupon has a central return policy that allows you to return and get a refund for Groupon Goods within 30 days of receiving them. The service also has several specific refund policies:

  1. Local refund policy
  2. Refund policy for Getaways
  3. Groupon Goods return policy
  4. GrouponLive refund policy

Local Refund Policy

You can always get a refund for your purchase from the merchant who issued the voucher, in the minimum amount you paid. This option is available, even if the promotional period of the voucher has expired. 

You can also return the unredeemed voucher to Groupon within the first three days of purchase. 

The three-day time limit is final, and after it expires, Groupon will not refund your voucher.

Refund Policy For Getaways

If you buy a Getaways voucher and want a refund for your purchase, there are several options:

  1. If the merchant is unable to book the date you want before the book-by date deadline, Groupon will issue a full refund
  2. If you haven’t booked your trip yet and the promo period has expired, you can still use the paid value as a credit to book another date with the same merchant
  3. Hotel reservations that you book through the Groupon site, should have cancellation and refund policies listed in the Fine Print section of each deal

Groupon Goods Return Policy

Groupon goods return policy is different for every product, but you can return most Groupon Goods items and get a refund within 30 days of receiving them. Depending on the item, you may also be able to replace your product with a new one. After thirty days of delivery, all Groupon Goods purchases are non-refundable, and all sales are final.

It is important to note that original shipping charges aren’t refundable unless the returned item is faulty.

GrouponLive Refund Policy

Most tickets purchased through GrouponLive are Final Sale, and therefore non-refundable.

How Long Does Groupon Refund Take?

There are two deadlines to pay attention to when asking for a refund from Groupon. The first one is the time it takes for your item to be shipped back to Groupon. The shipping can take up to two weeks. The second one is the processing time of each refund request. Once they receive your item, it is typically processed in one or two business days.

How Can You Track the Progress of Your Groupon Refund Request?

Here are the steps to check the status of your refund request:

  1. Login to your account on the Groupon website
  2. Click on My Groupons
  3. Select View Details option next to your order
  4. Click View Return Status

If you encounter any problems with your request, you can contact Groupon at their customer support page.

DoNotPay Helped You Get a Refund From Groupon! What Else Can DoNotPay Do?

DoNotPay is the first virtual lawyer in the world. You can use it as a pocket assistant to deal with various everyday tasks. 

If you want to lower your bills, get unemployment insurance, or fight back against robocalls, DoNotPay can help you handle it.

Open DoNotPay in your browser or download it on your iOS device and start to tick items off your to-do list!

Some mundane tasks DoNotPay can take over are: