UPS Package Didn’t Arrive on Delivery Date—How To Submit a Complaint the Easy Way

Receiving a package later than expected is always frustrating, and contacting a courier is usually a tedious process. If you’re wondering what to do if your UPS package didn’t arrive on the delivery date, don’t fret because DoNotPay will provide you with all the answers!

In this article, you’ll find out more about late deliveries and learn how to file a complaint in a matter of minutes.

How To Track a UPS Package That’s Late

In case your UPS package didn’t arrive on the delivery date, the first step you want to take is to track the order down. This will allow you to see whether it’s still being delivered or if it’s lost, stolen, or delivered to the wrong address. To check the status of your UPS package, you will have to:

Go to the UPS tracking page
Enter your package tracking number
Hit Track button

If the status of your order says “delivered,” but your package hasn’t arrived, you should contact UPS.

What To Do if You Can’t Find Your UPS Tracking Number?

If you’ve lost your UPS tracking number, you can track your package via:

Reference Number
UPS My Choice
UPS InfoNotice

Tracking With Reference Number

When you’re ordering a package, UPS will offer you to assign a reference number. This can either be a description of the product or the order number. To track your package with the reference number:

Go to the UPS tracking page
Find and click on Track by Reference Number
Select the shipment type
Enter the shipment reference and shipper account
Fill out the required dates
Select the destination country or territory
Input ZIP code
Hit Track

Tracking Via UPS My Choice

Tracking via UPS My Choice allows you to choose where, when, and how your packages are delivered. By opting for UPS My Choice, you will be able to watch your deliveries move from point A to point B. If any changes occur or the delivery is late, you will be notified via email or text message.

Tracking Through a UPS InfoNotice

If your UPS package is not delivered on time, you will receive a UPS InfoNotice. To track your package with it, you will have to:

Go to the UPS tracking tool
Enter the 12-digit number (found on the UPS InfoNotice)
Request another delivery date

Reasons a UPS Package Didn’t Arrive on Delivery Date

If a UPS package didn’t arrive on the delivery date, it’s most likely because of one of the following reasons:

Reason	Details
The weather	Bad weather is the most common cause of delayed deliveries
Incorrect address specification	If you misspell your street name or apartment number, your package will be late, and UPS will charge you $15.90 for a redelivery
Insufficient documentation	Sometimes retailers forget to attach necessary documents—such as a commercial invoice or packing list—so the package clearance can’t be provided
Poor carrier performance	Chances are that the error is in the hands of the courier, in which case you are entitled to report a problem or even request a refund

How To Report a Problem With Your UPS Delivery

To submit a delivery complaint to UPS, you can:

Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®)
Send an email to Customer Services customer.service@ups.com

Can You Get a Refund if UPS Is Late With Delivery?

Do you want to get a refund from UPS in case your UPS package was not delivered on a scheduled date? You will have to file the request within 15 calendar days of the scheduled delivery date and:

Call 1-800-PICK-UPS® (1-800-742-5877) and say Refund
Log into the UPS Billing Center and select Request a Refund

DoNotPay Can Help You Submit a Claim With Ease

In case you want to submit a claim without phoning customer services or filling out long forms, DoNotPay has your back! Our app has a handy Late Delivery Refund product that you can use to file a complaint and request a refund in a few clicks. Here’s how it works:

Select the Late Delivery Refund product
Choose the courier and provide details about the shipment

We will submit a complaint and compensation claim on your behalf, so you won’t have to bother dealing with the customer service.

Return an Item Using DoNotPay

Whether your package is damaged or didn’t arrive on the delivery date and you don’t need it anymore, you may want to return it. We’ve developed a product that you can use to return a product in a flash! Complete these steps to request a return:

from any browser
Locate the Item Return Request product
Answer a few questions about your purchase
Include photos of the item if you have any

DoNotPay will let the merchant know what’s wrong with the purchased item via a custom return letter. We will also specify whether you want a refund or a replacement, and you’ll receive the package because we’ll send a return label.

If you’re facing any other delivery-related issues, DoNotPay’s articles provide all the necessary info. Here’s a list of some of them:

What can I do about a lost FedEx package?
USPS is late with delivery—can I get a refund?
What is the easiest way to get an Amazon late delivery refund?
UPS lost my package—how can I file a claim?
How can I get a refund for a lost USPS package?
Is it possible to get a FedEx late delivery refund?

DoNotPay Has Your Back Every Step of Your Customer Journey

Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app.

We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Our app can also digest the company's return policy and help you send the faulty product back. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need.

It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on it—we'll help you make the most of the situation. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail.

How Far Do DoNotPay's Services Go?

Our app can prove handy in a variety of other situations, such as:

Fighting workplace discrimination
Drafting a child travel consent form
Getting important documents notarized
Entering raffles for free
Reducing your property taxes
Writing documents and contracts
Making DMV appointments
Practicing for various government tests
Submitting Freedom of Information Act (FOIA) requests

Visit our learning center for a full range of our services.