Get in Touch With UPS Customer Service the Easy Way!
United Parcel Service (UPS) is a package delivery company that transports cargo (packages) to its customers around the world. There are four types of delivery service provided by UPS—domestic package delivery, international package delivery, courier, and express. Other than previously listed delivery services, customers also visit UPS to have passport photos taken and get their documents notarized.
UPS has teamed up with other companies to provide delivery service in more than 220 countries, making it one of the world's largest shipping companies.
Considering the number of people utilizing the company’s services daily, issues can’t be avoided, and dissatisfied customers are bound to pop up. Some customers reported having their package lost or receiving a damaged item, while others couldn’t track their shipments. If you are one of the users who are discontent with their service, contacting UPS customer service is the best way to resolve the issue, no matter what it may be.
Reaching a customer support rep is usually no easy task, and it often results in frustration or overly long waits. Thankfully, we’re here to help you jump the phone line and get in touch with UPS customer service without breaking a sweat!
, and let us wait for customer support agents to pick up the phone in your stead! We’ll notify you once they do, so you can explain the issue to a customer service representative on the spot.
How To Contact UPS Customer Service Yourself
Since a lot of the questions that customers commonly ask can be found on the UPS FAQ Page, you should first visit the page and try to resolve your issue by following the provided guides. Chances are you will find what you need on the page and won’t have to deal with customer support at all.
Here are some of the common dilemmas you may be able to resolve by visiting the UPS FAQ Page:
- Creating and changing set of shipping privileges
- Assigning a privilege to a user
- Changing the labels on your company's login page
- Making a new directory and modifying or deleting an existing one
- Creating a list of reference numbers
- Changing and deleting a reference number
- Automating the procedure for importing reference numbers
- Printing a barcode on your return or shipping label
- Resetting your password
If you fail to solve your issue that way, you can proceed to contact customer service.
UPS, like many other companies, offers its customers several customer service contact options. Check out the list below to see the available options UPS customers can use to contact the company’s support agents:
Contacting UPS Customer Service by Phone
The most straightforward way to acquire the information you need is to call customer support and speak to an agent. The agent will provide you with all you need to know, and you won’t have to wait for days on a response. All you need to do is dial toll-free 1-800-742-5877 and explain your request.
Depending on the request you have, you may need to dial a different number provided by the company. The table below contains all the details:
|Contacting UPS Customer Service For||Number|
|Domestic Billing Support||1-800-811-1648|
|Import Billing Support||1-866-493-7140|
Although UPS claims that their customer support agents are available around the clock, seven days a week, that doesn’t mean you won’t be waiting a while before a rep picks up the phone. Sitting by the phone for an eternity waiting for someone to help you with your issue seems like a complete waste of time, when you have our app. Why not let DoNotPay wait on hold while you run other errands, and come back to speak to a rep once we notify you? DoNotPay shows you how to work smarter, not harder!
Emailing UPS Customer Service
If you want to avoid speaking directly to an agent and you would rather send an email, you can do it by following these steps:
- Go to UPS Support Page
- Log in or sign up
- Follow the provided instructions to finalize the process
You should know that emailing UPS will probably take a lot longer than calling customer service due to the number of emails the company receives daily. Calling their customer support is your best bet.
Reaching UPS Customer Service Online
UPS offers you the option to contact their customer support by chatting with their virtual assistant.
You’ll need to go to their Help Center Page and start typing in your request. Once you’re done, hit Enter and wait a few seconds for the assistant to suggest the next steps.
Reaching out to UPS can also be done via their social media accounts. They are available on the following platforms:
Should you need assistance with more than reaching UPS customer service, DoNotPay will show you how to:
- Request a UPS refund
- File a UPS lost package claim
- Track your UPS package
- Sue UPS in small claims court
- File a UPS insurance claim
- Request a UPS item return
Contact UPS Customer Service in Seconds With DoNotPay
Waiting on hold is one of the most tedious tasks. You can’t put down your phone and do something else because a customer service representative might pick up at any moment.
If they pick up and you’re not there, they’ll just hang up and move on to the next customer, so you’ll have to go through the entire process again. It sucks being glued to your phone for 30 minutes straight just to voice your complaint.
That’s why DoNotPay offers you a much more convenient option! With our award-winning app, you don’t have to waste a single second. DoNotPay will contact the company for you and notify you as soon as a customer service agent picks up.
Here’s how you can connect with UPS customer service with DoNotPay:
- through your web browser
- Search for our Skip Waiting on Hold product
- Type in UPS and click on the company name
- Click Call Now
That’s all there is to it! We’ll dial the company for you and display the average waiting time on your screen. As soon as a customer support agent picks up, the app will automatically notify you so you can get the answers you’re looking for right away.
With DoNotPay, you won’t have to wait on hold ever again!
UPS Wronged You? DoNotPay Helps You Fight Back!
Customer satisfaction isn’t always a business’ first priority. If a company is giving you trouble, DoNotPay can help you get your money back or even sue the business in small claims court!
Our award-winning app can also assist you in filing insurance and warranty claims, as well as help you request an item return and gift card cash back. If you’re short on cash, DoNotPay can also help you find unclaimed money, as well as show you how to lower your bills.
Bypass the Bureaucratic Maze With DoNotPay
Sick of filling out dozens of papers and wasting countless hours on tedious bureaucratic processes? DoNotPay has a variety of solutions for you that will both save you a ton of time and spare you the headache!
With a few clicks, DoNotPay can help you:
- Get your documents notarized
- Create a Power of Attorney for any situation
- Draft child travel consent forms in an instant
- Reduce property taxes
- File FOIA requests
- Create professional financial aid appeal letters
- Submit anonymous HR complaints