Learn How To File Ford Service Complaints and Get Your Money Back

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Submit Ford Service Complaints and Get Compensation For Out-Of-Pocket Expenses

Ford is a large automaker that has been around for decades. Its cars have been a staple on the roads and highways.

Nowadays, Ford has been under fire from various groups through online complaints about unfulfilled service pledges, among other issues.

In 2006, Ford began a customer loyalty program called "Ford Service Action Plan." The company said that this plan would offer customers the best service possible when they have problems with their cars. However, some customers complained that after they paid for the plan, they still had to pay for repairs out-of-pocket.

One example includes a faulty thermostat recall that has been raised a great deal. Owners of certain Ford models ( Fusions, Mustangs, and some Tauruses) have seen problems with their vehicles' thermostat, causing the vehicle to overheat.

In fact, the National Highway Traffic Safety Administration (NHTSA) has received almost 800 complaints from owners regarding this issue.

The automaker is currently in the process of dealing with these complaints, which could end up costing them substantially in lawsuits or liability claims if they don't take care of problems quickly.

How To File Ford Customer Service Complaints

If you were forced to pay out-of-pocket expenses for services or regular maintenance that should be covered by your Ford Service plan, you should file a complaint with the company as soon as possible.

You can raise the issue by Ford complaint number—(800) 392-3673—and explaining the nature of your complaint to the support agent.

The waiting times are usually around 10-15 minutes. Ford claims to have agents working 24 hours a day, seven days a week, so you shouldn't have trouble getting through to a live person.

If you have an account on Ford's website, you can also talk to one of the company's representatives via Live Chat if you have questions or concerns regarding service or maintenance.

If the support agents can't help you with your issue, you can also send a complaint letter to the company and escalate the issue. Ford's mailing address is:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48126

Since the company is under pressure from an overwhelming amount of complaints and is at risk of losing various lawsuits, Ford will most likely address your written complaint promptly and offer to solve the issue and pay for your out-of-pocket expenses (for services covered by your Ford Service Plan).

How To Contact Ford Regarding Service Plan Complaints
Phone(800) 392-3673
MailFord Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48126

How To File a Ford Customer Complaint

If you don't hear back from the company or if they refuse to address your complaint, you can file a complaint against Ford with the Better Business Bureau (BBB) and the National Highway Traffic Safety Administration (NHTSA):

The Bureau will allow customers to rate their satisfaction with the company's service, while the NHTSA works together with government agencies and other organizations.

You should also be aware that Ford is under investigation by the FTC regarding its handling of customer service complaints, which could lead to a large penalty if they are found guilty.

If the company relied on deceptive and unfair business practices to deny your service complaint, you can file a report with the FTC as well.

Are Your Ford Service Complaints Being Ignored? Sue Ford in Small Claims Court

If you've exhausted all other options and the issue still persists, you can sue Ford for monetary damages incurred due to the company's negligence or fraudulent conduct.

You can file a claim against the company in your local small claims court, either through an online form on the court's website or in person. Keep in mind that most small claims courts have an upper limit of $5,000 and that you will have to pay a small filing fee when you file your claim.

You'll also have to draft a demand letter and send it to the company, notifying them of your intent to sue and giving them one final opportunity to settle the matter and compensate you for the damages you've incurred.

The demand letter should include:

  • The names and addresses of the parties involved
  • The nature and extent of the damages incurred; the amount and date of payment
  • The names, titles, and contact information of witnesses who will testify on your behalf
  • A statement of your legal rights to a jury trial
  • Your signature and the time and place where you filed your claim

To protect yourself, you should have copies of all documents related to support services such as warranty contracts, service plans, and any other paperwork related to the claims issue.

The company will have 30 days to respond to the demand letter. If they don't respond or if they decline to pay you for your damages, you can proceed with filing a lawsuit, and the court will have enough evidence against Ford to make a fair judgment.

DoNotPay Can Help You Sue Ford In Small Claims Court

Is the thought of dealing with the complex legal process alone giving you a headache? What if we told you there was a way to completely bypass the bureaucracy and take Ford to small claims court without spending a single dollar on lawyers? That’s exactly what DoNotPay offers you!

With our award-winning AI Consumer Champion, you can put together a claim against Ford and submit all the required court documentation in under 15 minutes!

The process is super simple! All you need to do is:

  1. Open the Sue Now product
  2. Enter the amount of damages you’re seeking (e.g., out-of-pocket expenses you’ve incurred)
  3. Tell us why you’re suing the company
  4. Answer a few straightforward questions to provide context
  5. Attach screenshots of emails, your warranty contract, and other relevant documents that might serve as evidence to support your claim

We’ll use the information you provide to generate a professional demand letter and send it to the company, putting legal pressure on them to resolve your complaint. If Ford refuses to pay the damages or outright ignores the letter, we’ll also help you file all the required documents, so you can take the case to court.

Get Assistance With Other Ford-Related Issues

DoNotPay’s assistance doesn’t stop there! Our app can also get you Ford Focus transmission, general, extended, or CPO warranty and help you get a Ford extended warranty refund.

Check Out How DoNotPay Helps You Deal With Other Complaints

We offer a plethora of guides to dealing with other company complaints. Check some of them out:

If you want to sue any of them in small claims court with our help, today!

Want your issue solved now?