ByHow To File Allegiant Air Customer Service Complaints and Get Compensation
Allegiant Air is a low-cost airline that is based out of Delaware. It has a service plan that allows customers to travel for $10 each way, and they offer four flights per week. But for these cheap $10 flights, it comes with the caveat that there is no customer service.
Customers have been complaining about a lack of customer service since 2009, when the airline first started. This has been a point of contention between the airline and the travelers for some time, but today, customers have plenty of ways to get in touch with the airline and voice their concerns.
The most common issues Allegiant Air passengers run into are the cancellation fees. For example, if there is a delay or malfunction, customers don't like the idea that they have to pay extra for not getting their trip on time. In addition to this, some travelers have experienced poor customer service at the airport when they need assistance with baggage.
Allegiant Air has made it clear that it isn't going to change its business model or service policies, meaning that these issues will likely persist.
If you've encountered a problem while traveling with the airline, this article will show you how to file Allegiant Air customer service complaints fast and, if worse comes to worst, send demand letters to the company in small claims court.
Contact the Allegiant Air Complaints Department and File Your Complaint
Allegiant Air's customer service is unlike any other airline—while they provide several ways to get in touch with them, the airline is quite rigid when it comes to its service policies and quite reluctant to provide refunds.
If you have a question, complaint, or request, the best way to contact Allegiant Air is through the email form on their website. You can also send them an email directly at support@allegiantair.com.
If you're in a hurry and need an immediate answer, you can talk to one of the company's representatives on Live Chat (https://www.allegiantair.com/contactus). The agents are available Monday through Friday, from 5 a.m. to 6 p.m. Pacific Time.
If you aren't satisfied with the response from the company's customer service, you can file an official complaint via mail at:
Allegiant Travel Company ATTN: Customer Relations PO Box 371730 Las Vegas, NV 89137
The airline usually responds to customer complaints within 2–3 weeks, but if you feel that you are being ignored, you can write a follow-up email to express your concern and to remind the airline of its commitment to customer satisfaction.
| How To File a Complaint With Allegiant Air | |
|---|---|
| Website | https://www.allegiantair.com/contactus |
| Phone | 1 (702) 505-8888 |
| Email Form | https://www.allegiantair.com/customer-request-assistance |
| Allegiant Travel Company
ATTN: Customer Relations PO Box 371730 Las Vegas, NV 89137 | |
What Should Your Allegiant Air Complaints Contain?
If you are filing an Allegiant Air complaint, be prepared to describe the problem in detail. For example, if the flight was canceled or delayed, be sure to mention when exactly this happened and why it didn't follow the itinerary.
You should also mention if there was a lack of communication between the customer service representatives at the airport and themselves as well as any physical injuries or mental damage that was incurred because of not getting your flight on time.
How To File Allegiant Airlines Complaints
If the company fails to respond to your complaint or refuses to comply with your request, you can enlist the assistance of one of the agencies tasked with protecting consumer rights.
The agencies in question are:
- Better Business Bureau (BBB)
- Federal Aviation Administration (FAA)
- US Department of Transportation (DOT)
Filing Allegiant Air Complaints With the BBB
If you are unsatisfied with Allegiant Air's response or you're concerned about the quality of service, it's best to file a complaint with the BBB. This agency keeps track of all complaints that are filed, and they verify that these complaints are valid by contacting the company.
If your complaint is denied, the BBB will notify them and give them a chance to respond before taking further action.
Filing Allegiant Air Complaints With the FAA
If Allegiant Air doesn't respond to your complaint or if you don't hear back from them within ten business days, you can contact the Federal Aviation Administration (FAA).
The FAA's consumer protection team will review your complaint and contact the airline on your behalf.
Filing Allegiant Airline Complaints With the DOT
If you are unsatisfied with Allegiant Air's response or if the company has refused to acknowledge your complaint, it's best to contact the US Department of Transportation (DOT). This agency will review your complaint and contact Allegiant Air on your behalf.
If they feel that Allegiant Air is violating certain regulations, the DOT can fine the company or take away its license.
How To Send demand letters to Allegiant Air in Small Claims Court
Allegiant Air has recently been in the news for passenger complaints, which has lowered their customer satisfaction. In 2017, Allegiant Air had issues with delayed flights and cruises. The company was fined $900,000 by the FAA because of these issues.
If you have a legitimate case against the airline and believe you can prove it, it's best to send demand letters to Allegiant Air in small claims court. You can file a claim by visiting your local small claims court's website and filling out the online form. If one isn't available, you can always file your claim in person with the court clerk's office.
Before the case can reach court, you have to serve a demand letter to the company, notifying them that you are intent on pursuing action and giving the airline one last chance to resolve the matter outside of the courtroom.
The demand letter must include:
- Your contact information
- The name of the company and its representative
- Exact details of the dispute (description of your issue with the company)
- The amount of damages you are seeking as a result of the company's actions
- The deadline for the company to pay or resolve the issue
The airline will have 30 days to respond to your demand letter and either settle the complaint or file a defense. If they don't respond within 30 days or refuse to pay you the damages, you can proceed to file the suit in court.
It's important to keep in mind that you will need to provide proof that the airline has violated your rights in some way. If you didn't keep any receipts or other documents detailing the dispute, it will be difficult for you to win the case.
With DoNotPay, You Can Send demand letters to Allegiant Air in Small Claims Court Hassle-Free
Filing a lawsuit against a company can get complicated, and finding and hiring a lawyer to handle your case is both time-consuming and expensive. You might be asking yourself, is it all worth the trouble?
But worry not, because DoNotPay is here to make the process as quick and painless for you as possible! With our app, you won’t need to spend weeks drafting the lawsuit or hire a lawyer to take care of all the documents and procedures. Instead, you can answer our chatbot’s questions and let us handle the rest.
Here’s all you need to do:
- and search for the Complaint Letters product
- State how much money the company owes you, if applicable
- Pick a reason for the lawsuit from the menu
- Answer several short questions
- Add any evidence that will be helpful in building your case
Our app will send a demand letter to Allegiant on your behalf. If the company does not respond, we will help you take them to small claims court and get the justice and compensation you deserve.
DoNotPay has also explained the ins and outs of the Allegiant refund policy—check out our guide!
Learn How To File Complaints With Other Companies
Our assistance doesn’t stop with Allegiant Air complaints—DoNotPay can also help you with Lyft, Microsoft, DIRECTV, Vrbo, Carnival Cruise, Aetna, Nationwide, Disney World, Check ‘n Go, Nike, and many other complaints.
today to have us prepare all you need for a small claims lawsuit if matters with any of these companies escalate.
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