ByHow To File Carnival Cruises Complaints and Get Compensation if Your Cruise Was Ruined
Carnival is one of the largest cruise companies in the world. At one point, the company was operating over 600 ships. With such an enormous fleet, there are bound to be customer complaints or lawsuits every once in a while.
The most common complaints travelers have against Carnival revolve around:
- False advertising
- Customer service issues
- Problems with onboard food and beverages
- Problems with reservations and bookings
- Safety concerns due to severe weather or potential hazards while onshore
Carnival is known to advertise certain services, perks, or amenities even if they are not available. For example, a traveler might book a reservation at an exotic restaurant only to find out that it is closed for the duration of their stay.
In this article, we'll show you how to file a complaint against Carnival quickly and effortlessly and, if worse comes to worst, send demand letters to the cruise company in small claims court.
How To File Carnival Cruise Line Complaints
If you experience an issue with food, beverages, accommodations, or any of Carnival's staff members during your cruise, it's best to report the problem on the spot with one of Carnival's managers.
However, if you're taking a cruise and feel that your reservation is not honored or the accommodations are subpar, you should contact the company's customer service department.
The Carnival complaint line is (800) 764-7419. You will need to provide your booking number, the name of your reservation, and a brief description of your problem.
Keep in mind that this number is reserved for questions and concerns with your current reservation, and customer service likely won't take your feedback after the cruise.
If you need to speak with someone after the cruise, the company advises travelers to contact their Guest Care department. The call center is currently closed due to COVID-19, but you can always send an email with a detailed description of your experience or problem at guestcare@carnival.com.
The company usually takes about two business days to respond to customer complaints. If the problem is extremely urgent, you can also contact them through social media on Facebook or Twitter since you’ll likely get a response within a few hours.
| How To Contact Carnival Cruise Line Customer Service | |
|---|---|
| Website | https://www.carnival.com/about-carnival/contact-us |
| Phone | (800) 764-7419 |
| N/A | |
| Carnival Cruise Line | |
How To File Carnival Cruise Complaints With the FTC
If you believe the company has wronged you by engaging in illegal activities or deceitful business practices, you can file Carnival Cruise complaints with the Federal Trade Commission. Visit the FTC's Report Fraud website and complete the online form using the instructions provided.
The FTC will then review your complaint and determine whether there is sufficient evidence of illegal activity or harmful business practices to warrant further action. You will need to provide your name, address, phone number, and account information, including booking numbers.
The FTC may ask you for additional information in order to complete the complaint process. For example, they may ask you for documents or other evidence that clearly support your claim. Submitting these materials is completely voluntary, and you have no obligation whatsoever to provide the agency with any of this type of information or documentation.
Have Carnival Complaints That Are Being Ignored? Send demand letters to Carnival in Small Claims Court
If you feel the company has wronged you and have been unable to resolve your complaint directly through the customer service department, you can still obtain justice by filing a lawsuit against Carnival.
To do so, you can file a small claims lawsuit in your local jurisdiction. This can be done either through an online form on the court's website or in-person, by filing the required forms with the court clerk's office.
Depending on your state's laws, this can be done in the county where the cruise ship is registered (Carnival Cruise Lines is based out of Florida) or in your state's district court.
If you decide to take action against Carnival, you'll have to serve a demand letter to the company.
The demand letter must be professionally written and needs to include the following information:
- Your name, address, phone number, and email
- The date of your booking or reservation for your cruise vacation
- The date of the incident
- The date when you contacted customer service about the problem with your cruise vacation (if applicable)
- A detailed description of why you feel you're entitled to damages against the company
- The total amount of damages you're seeking from the cruise company
- A deadline for Carnival to offer a response or solution to the problem (usually 30 days)
The court will then issue a summons and notify Carnival Cruise Lines about your lawsuit. You will need to present evidence to support your claim, and the judge will ultimately determine whether Carnival is liable or not.
If the judge rules in your favor, you will be awarded damages to compensate you for the problems and losses you suffered due to the company's wrongdoing.
With DoNotPay, You Can Send demand letters to Carnival Cruise in Small Claims Court Hassle-Free
Filing a lawsuit against a company can get complicated, and finding and hiring a lawyer to handle your case is both time-consuming and expensive. You might be asking yourself, is it all worth the trouble?
But worry not, because DoNotPay is here to make the process as quick and painless for you as possible! With our app, you won’t need to spend weeks on drafting the lawsuit or to hire a lawyer to take care of all the documents and procedures. Instead, you can answer our bots questions and let us handle the rest.
Here’s all you need to do:
- and search for the Complaint Letters product
- State how much money the company owes you, if applicable
- Pick a reason for the lawsuit from the menu
- Answer several short questions
- Add any evidence that will be helpful in building your case
Our app will send a demand letter to Carnival Cruise Line on your behalf. If the company does not respond, we will help you take them to small claims court and get the justice and compensation you deserve.
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DoNotPay Helps You Complain to Other Companies
Do you have issues with any other company? Read our guides to Allegiant Air, NCL, Nike, Nationwide, Asurion, Dell, or Aetna complaints to address the situation promptly.
Once you , we can help you send demand letters to any of the listed companies in small claims court!
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