ByHow To File Disney World Customer Service Complaints and Get Your Issue Resolved Fast
Disney World is a magical place. It is a world of happiness and joy, as well as a home to some of the most iconic characters around.
What could possibly go wrong when you decide to take your little ones to Disney World for an amazing experience? Apparently, a lot of things. People often complain about the quality of service at Disney World, and for good reasons.
To start off, Disney workers aren’t authorized to refund unused ticket days under any circumstances. This can be extremely frustrating since there are occasions where an entire day of tickets is unused.
Disney World's refund policy is another major source of frustration. If you cancel your reservation less than a month (30 days) before your trip, you'll have to pay a cancellation fee of $200 per package (per person). On top of that, plenty of things like runDisney race reservations, third-party hotel reservations, and travel protection plans are non-refundable.
Just don't go to Disney World and expect Disney employees to respect your property rights. The tourist attractions are for the general public, and they're allowed to take your stuff.
If you've had an unpleasant experience at Disney World, this article will show you how to file a complaint and, if the company doesn't want to cooperate, take the matter to small claims court.
Get in Touch With the Disney World Complaint Department
A trip to Disney World is anything but cheap, so if you've encountered an issue with your stay or any of the services provided, you shouldn't hesitate to contact the resort's customer support and voice your complaint.
You can email the company using the online form on Disney World's website, or you can use the Disney World phone number (407) 939-7277 for annual passholders and 800-2006-0809 for regular customers. For ticket issues, call (407) 828-3600.
Customers report waiting for almost half an hour on hold and some state that nobody at the resort picked up the phone after multiple attempts. On top of that, you'll likely get a generic response from a customer representative, who will also prompt you to contact the company again if the issue persists.
If you don't want to spend hours on hold or call Disney World repeatedly only to get generic answers, you can file an official complaint by mail at:
Walt Disney World Resort Attn: Guest Services P.O. Box 10000 Lake Buena Vista, FL 32830-1000 US
The company takes about 40 days to respond to a written complaint, and they ask customers to provide detailed information on their complaint, so be sure to write a detailed statement. Attach copies of all previous correspondence with the company, such as emails or letter communications.
You can also file a written complaint at Guest Relations at any of the Disney World Resort Parks. If it's your first time visiting that park, you can visit Guest Relations at one of the Guest Relations locations or at City Hall inside Magic Kingdom Park.
| Walt Disney World Complaints—Contact Info | |
|---|---|
| Website | https://www.disneyworld.eu/help/ |
| Phone |
|
| Email Form | https://disneyworld.disney.go.com/help/email/annual-passholder/ |
| Walt Disney World Resort
Attn: Guest Services P.O. Box 10000 Lake Buena Vista, FL 32830-1000 US | |
How To File Walt Disney World Complaints
If the company is unresponsive to your complaints or refuses to resolve your issue or give you a refund, you might want to contact one of the agencies charged with protecting customer rights.
You can file a complaint against Disney World with:
- The Better Business Bureau (BBB)
- The Federal Trade Commission (FTC)
- The Department of Justice (DOJ)
- The Florida Attorney General Office
Once you've filed your complaint, keep track of all correspondence and evidence to be used in small claims court.
Filing Walt Disney World Complaints With the BBB
The BBB doesn't have the authority to resolve your issue or give you a refund, but they can assist you when filing a complaint against Disney World.
If you're unhappy with the service at Disney World, or if the company fails to address your complaints, you can file a complaint with the BBB through their online form.
Filing a Complaint With the FTC
The FTC can investigate Disney World for false advertising and other deceptive or unfair business practices. If a company makes claims about its services but fails to deliver on those promises, you can report them to the FTC.
The FTC will review your complaint on a case-by-case basis and decide whether they should take action or not.
Filing Walt Disney World Complaints With the DOJ
The Department of Justice is in charge of enforcing laws that protect consumers and ensure that companies comply with endorser's claims about products.
If you believe that Disney World has lied about their products, or if the company has violated truth in advertising laws, you can file a complaint with the DOJ. To do so, use their online form.
Are Your Disney World Customer Service Complaints Being Ignored? Send demand letters to Disney World in Small Claims Court
If you still can't resolve the issue with the company, you may want to take action.
The problem is that you can't directly send demand letters to Disney World, as it's a registered business name in the state of Florida. Instead, you'll have to file a complaint against the corporate entity that owns Disney World: Walt Disney Parks and Resorts U.S., Inc.
This company owns and operates Walt Disney World Resort in Florida, Disneyland in California, and several other amusement parks throughout North America.
To start the process against the company, you can file a complaint with your local small claims court. You can do so through the court's online form or by filing the complaint with the court's clerk in person.
You are also required to draft a professional demand letter and send it to the company, notifying them of your intent to send demand letters to. The demand letter needs to include the following information:
- Your name and contact information
- The name and address of the defendant
- The type of claim you intend to file in court (i.e. small claims)
- Your demand for relief and the amount of money you seek from the company, including all accompanying documentation.
In the letter, you must also ensure that you include a detailed description of your complaint above and provide evidence showing that Disney World has violated a law or committed an illegal activity related to customer service.
If you don't hear back from Disney World after 60 days or if they reject your offer, the case will go to trial. In court, you will have to prove that Disney World broke the law or the contract. If you win, the court will award you monetary damages and order the company to pay all fees.
The advantage of taking action against Disney World in small claims court is that you only have to pay a filing fee, which doesn't exceed $50 for your state. On top of that, you don't have to hire an attorney to pursue your claim, and the company cannot choose to ignore it.
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If Disney World ignores your complaint or refuses to give you the compensation, we will help you escalate matters and send demand letters to them in small claims court.
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